Blue Screen error 0x0000007B in Windows XP after installing KB977165 (MS10-015 – February 2010)

Anonymous
2010-02-10T05:46:19+00:00

I updated 11 windows xp updates today from Microsoft.com and restarted my pc like it asked me to. (There has definitely been absolutely NO CHANGE in my computer software or hardware installation apart from this updates)

From then on, Windows cannot restart again! It is stopping at the blue screen with the following message:

A problem has been detected and windows has been shutdown to prevent damage to your computer.

PAGE_FAULT_IN_NONPAGED_AREA

Technical Information:STOP: 0x00000050 (0x80097004, 0x00000001, 0x80515103, 0x00000000).

I tried all kinds of restarting option namely, safe modes etc.  but everything is returning to the blue screen.

I hope Microsoft technical support has an answer as to how to resolve this problem.

Please respond if anyone has an answer.

Thanks

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-02-16T21:14:54+00:00

If you are not experiencing the Blue Screen on reboot and you have successfully installed the KB977165 update you do not need to do anything.

The only situation in which you need uninstall the update is if you are experiencing blue screens on reboot.

I hope this helps.

Thanks,

Kevin

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Anonymous
2010-02-15T21:44:15+00:00

Hello Everyone,

I wanted to post a link to the MSRC Team Blog that discusses this particular situation.

This is the best place to go for updates regarding the issue being discussed in this thread.

http://blogs.technet.com/msrc/

Thanks to everyone for the great discussion, I will be sure to update the thread as more information becomes available.

Thanks, Kevin

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Anonymous
2010-02-11T21:17:30+00:00

Hello Everyone,

I wanted to thank everyone for the great information and discusion in this thread!

We have found that there is only one patch that requires un-installation to resolve the blue screen issue. KB977165 is the patch in question, the other patches do not seem to cause the blue screen behaviour and do not need to be uninstalled.

With that in mind, here's the updated solution steps:

  1. Boot from your Windows XP CD or DVD and start the recovery console (see this Microsoft article for help with this step)

Once you are in the Repair Screen..

  1. Type this command: CHDIR $NtUninstallKB977165$\spuninst        
  2. Type this command: BATCH spuninst.txt
  3. When complete, type this command: exit

IMPORTANT: If you are able to uninstall the patch and get back into Windows, in order to stay protected you can use the following automated solution which secures your PC against the vulnerabilities that are resolved with KB977165 until you can successfully get the update installed without the blue screens.

Please see the link below for the article describing the vulnerability that is fixed with KB977165 and how you can get protected without installing the actual KB update:

http://support.microsoft.com/kb/979682

I also wanted to thank maxyimus for the great thread, and LThibx for their participation as well!

Thanks,

Kevin

If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!

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  1. Anonymous
    2010-02-15T00:51:46+00:00

    Watch me get shot down in flames here, but the KB977165 patch wasn't bad. The Trojan that's infected your files is. this doesn't help you get your computer's running, so, i suggest a full drive scan by putting your drive in another computer. a full thorough scan, not a quick one. then download malwarebytes's malware scanner and run that on it. once done, read this and see if it help. http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/87853cf5-b894-4bd5-a378-752825da216d only for those of you with original Vista / XP cd's (or copies off) to boot from, otherwise move your drive to a computer that does have a CD/DVD drive. the newer SATA drives plug staight into standard SATA plugs on a desktop. IDE drives will need a 2.5 to 3.5 inch drive converter available for a few dollars on the web. to the linux pushers out there, bugger off. your not helping so your input is not wanted or needed. can't wait for the crooks to create a linux virus to stick it up you. would be so easy too. and the MAC lovers, guess what, Microsoft ownes a % of Apple, and have some creative control over the operating system, so you're still a windows lover. suckers. and besides, There are Mac viruses out there, i used macs too and remember having to scan for viruses. the more macs that sell, the more likely some crook will write a new virus for them. but then you wont have the same support for getting rid of them, because we all use Windows. good luck. (p.s. I don't really hope some crook makes a linux virus, i actually hope some doctor creates a biological virus that only targets computer virus writers, and gives them a taste of their own medicine. wouldn't that be nice.)

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  2. Anonymous
    2010-02-15T01:13:23+00:00

    I run a Dell that is 6-7 years old. I have XP home edition, 3 gig processor, 4 gigs of RAM and have upgraded my audio and video cards. The system was pretty top of the line when I bought it and i'm still happy with it when I look at new systems in stores. My desktop makes me happy, but Microsoft is making the IMac pro laptops look VERY good to me.

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