Blue Screen error 0x0000007B in Windows XP after installing KB977165 (MS10-015 – February 2010)

Anonymous
2010-02-10T05:46:19+00:00

I updated 11 windows xp updates today from Microsoft.com and restarted my pc like it asked me to. (There has definitely been absolutely NO CHANGE in my computer software or hardware installation apart from this updates)

From then on, Windows cannot restart again! It is stopping at the blue screen with the following message:

A problem has been detected and windows has been shutdown to prevent damage to your computer.

PAGE_FAULT_IN_NONPAGED_AREA

Technical Information:STOP: 0x00000050 (0x80097004, 0x00000001, 0x80515103, 0x00000000).

I tried all kinds of restarting option namely, safe modes etc.  but everything is returning to the blue screen.

I hope Microsoft technical support has an answer as to how to resolve this problem.

Please respond if anyone has an answer.

Thanks

Windows for home | Previous Windows versions | Windows update

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Anonymous
2010-02-16T21:14:54+00:00

If you are not experiencing the Blue Screen on reboot and you have successfully installed the KB977165 update you do not need to do anything.

The only situation in which you need uninstall the update is if you are experiencing blue screens on reboot.

I hope this helps.

Thanks,

Kevin

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Anonymous
2010-02-15T21:44:15+00:00

Hello Everyone,

I wanted to post a link to the MSRC Team Blog that discusses this particular situation.

This is the best place to go for updates regarding the issue being discussed in this thread.

http://blogs.technet.com/msrc/

Thanks to everyone for the great discussion, I will be sure to update the thread as more information becomes available.

Thanks, Kevin

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Anonymous
2010-02-11T21:17:30+00:00

Hello Everyone,

I wanted to thank everyone for the great information and discusion in this thread!

We have found that there is only one patch that requires un-installation to resolve the blue screen issue. KB977165 is the patch in question, the other patches do not seem to cause the blue screen behaviour and do not need to be uninstalled.

With that in mind, here's the updated solution steps:

  1. Boot from your Windows XP CD or DVD and start the recovery console (see this Microsoft article for help with this step)

Once you are in the Repair Screen..

  1. Type this command: CHDIR $NtUninstallKB977165$\spuninst        
  2. Type this command: BATCH spuninst.txt
  3. When complete, type this command: exit

IMPORTANT: If you are able to uninstall the patch and get back into Windows, in order to stay protected you can use the following automated solution which secures your PC against the vulnerabilities that are resolved with KB977165 until you can successfully get the update installed without the blue screens.

Please see the link below for the article describing the vulnerability that is fixed with KB977165 and how you can get protected without installing the actual KB update:

http://support.microsoft.com/kb/979682

I also wanted to thank maxyimus for the great thread, and LThibx for their participation as well!

Thanks,

Kevin

If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!

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  1. Anonymous
    2010-02-12T19:36:21+00:00

    Well...thanks for your help Microsoft.   After 3 days of waiting for them to call back, they told me I need to take my computer to a tech shop and pay for it to be serviced.   Microsoft is not willing to cover any costs for repairs.  They said more than likely the reason I can't boot is b/c of some type of HW failure.   Which I never had a problem with before the update was installed.    I said this was obviously caused b/c of the installed of the update. 

    I had seen the post above from Screevo saying that there may have been a problem with a root file.   OK it is my fault that I trusted that Microsoft gave me a file to install...I installed it and now I have a problem that I have to pay someone else to fix and Microsoft does not feel they are responsible in anyway.   So if the tech shop can't fix the problem and there is a good possiblity of that b/c there are many people on this thread that are getting paid to fix a customer's computer and they would not be here if it was fixable.  The end result will be that the computer is junk and not only I have to pay a tech shop, but I have to buy a new computer...all b/c I trusted Microsoft by installing an update they provide.  On Wednesday morning before installing the update my computer was running fine.  I can guarantee you that if this computer is garbage, I will not put my money back into a Microsoft product as my OS.   I will go straight to the Mac store.   Good luck to all.  I will let you know if I find any results.

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  2. Anonymous
    2010-02-12T19:47:06+00:00

    I have an XP system that was updated with the bad KB above - but luckily I have not rebooted yet - what can I do the remove this before I reboot?

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