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I updated 11 windows xp updates today from Microsoft.com and restarted my pc like it asked me to. (There has definitely been absolutely NO CHANGE in my computer software or hardware installation apart from this updates)
From then on, Windows cannot restart again! It is stopping at the blue screen with the following message:
A problem has been detected and windows has been shutdown to prevent damage to your computer.
PAGE_FAULT_IN_NONPAGED_AREA
Technical Information:STOP: 0x00000050 (0x80097004, 0x00000001, 0x80515103, 0x00000000).
I tried all kinds of restarting option namely, safe modes etc. but everything is returning to the blue screen.
I hope Microsoft technical support has an answer as to how to resolve this problem.
Please respond if anyone has an answer.
Thanks
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
If you are not experiencing the Blue Screen on reboot and you have successfully installed the KB977165 update you do not need to do anything.
The only situation in which you need uninstall the update is if you are experiencing blue screens on reboot.
I hope this helps.
Thanks,
Kevin
If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!
Hello Everyone,
I wanted to post a link to the MSRC Team Blog that discusses this particular situation.
This is the best place to go for updates regarding the issue being discussed in this thread.
http://blogs.technet.com/msrc/
Thanks to everyone for the great discussion, I will be sure to update the thread as more information becomes available.
Thanks, Kevin
Hello Everyone,
I wanted to thank everyone for the great information and discusion in this thread!
We have found that there is only one patch that requires un-installation to resolve the blue screen issue. KB977165 is the patch in question, the other patches do not seem to cause the blue screen behaviour and do not need to be uninstalled.
With that in mind, here's the updated solution steps:
Once you are in the Repair Screen..
IMPORTANT: If you are able to uninstall the patch and get back into Windows, in order to stay protected you can use the following automated solution which secures your PC against the vulnerabilities that are resolved with KB977165 until you can successfully get the update installed without the blue screens.
Please see the link below for the article describing the vulnerability that is fixed with KB977165 and how you can get protected without installing the actual KB update:
http://support.microsoft.com/kb/979682
I also wanted to thank maxyimus for the great thread, and LThibx for their participation as well!
Thanks,
Kevin
If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!
I have the same exact problem with two computers.
Getting the BSOD with the 0x0000007E error, on two Windows XP Professional machines. (I brought them back to my office for repairs from two separate people).
Any choice on the F8 menu yields the same BSOD message (All the safe mode options, the Last Known Config, and Normal). I had to boot from a XP CD and go to the Recovery Console.
On ONE computer (a Dell) the issue was resolved with the "BATCH spuninst.txt" command to remove the KB977165 patch. Everything is fine and back to normal.
Tried the same thing on the other computer (a Gateway) and no luck. Still getting the BSOD with the "7E" error.
I tried the "BATCH spuninst.txt" command on all 13 February MS patches posted here http://www.microsoft.com/security/updates/bulletins/201002.aspx , but still no luck. There were one or two of those patches that could not be found (they weren't installed), but the 977165 patch was there and uninstalled.
I tried replacing the C:\Windows\system32\drivers\ATAPI.SYS file from the XP CD, and from another working XP Pro machine. Still no luck.
I searched for the C:\Windows\system32\drivers\SCFLTR.SYS file associated with the Secure-IT spyware, it could not be found.
Anyone with any other suggestions before I wipe this entire system and start from scratch?
Thank you.
Another user here who has KB977165 installed on at least two of my machines with no BSOD yet. One's a long-in-the-tooth eMachines M6807 / Gateway 7405GX hybrid running XP Home SP3 (they're near-identical laptops that both broke down for different reasons, and were reassembled into one working machine based mostly on the eMachines unit). The other machine is a ~2-3 year old Acer Travelmate 8204wlmi with dual-boot XP Pro SP3 / Vista Ultimate. I also have a Dell Inspiron 530s with XP Home SP3 / Vista Home Premium dual boot which hasn't yet given a BSOD, but it's been a couple of days since it was last booted to XP, and I don't want to reboot it right now to check if KB977165 has hit it yet.
This reply is largely to show that there are folks out here like myself with KB977165 who (touch wood) don't yet have problems.
