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I updated 11 windows xp updates today from Microsoft.com and restarted my pc like it asked me to. (There has definitely been absolutely NO CHANGE in my computer software or hardware installation apart from this updates)
From then on, Windows cannot restart again! It is stopping at the blue screen with the following message:
A problem has been detected and windows has been shutdown to prevent damage to your computer.
PAGE_FAULT_IN_NONPAGED_AREA
Technical Information:STOP: 0x00000050 (0x80097004, 0x00000001, 0x80515103, 0x00000000).
I tried all kinds of restarting option namely, safe modes etc. but everything is returning to the blue screen.
I hope Microsoft technical support has an answer as to how to resolve this problem.
Please respond if anyone has an answer.
Thanks
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
If you are not experiencing the Blue Screen on reboot and you have successfully installed the KB977165 update you do not need to do anything.
The only situation in which you need uninstall the update is if you are experiencing blue screens on reboot.
I hope this helps.
Thanks,
Kevin
If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!
Hello Everyone,
I wanted to post a link to the MSRC Team Blog that discusses this particular situation.
This is the best place to go for updates regarding the issue being discussed in this thread.
http://blogs.technet.com/msrc/
Thanks to everyone for the great discussion, I will be sure to update the thread as more information becomes available.
Thanks, Kevin
Hello Everyone,
I wanted to thank everyone for the great information and discusion in this thread!
We have found that there is only one patch that requires un-installation to resolve the blue screen issue. KB977165 is the patch in question, the other patches do not seem to cause the blue screen behaviour and do not need to be uninstalled.
With that in mind, here's the updated solution steps:
Once you are in the Repair Screen..
IMPORTANT: If you are able to uninstall the patch and get back into Windows, in order to stay protected you can use the following automated solution which secures your PC against the vulnerabilities that are resolved with KB977165 until you can successfully get the update installed without the blue screens.
Please see the link below for the article describing the vulnerability that is fixed with KB977165 and how you can get protected without installing the actual KB update:
http://support.microsoft.com/kb/979682
I also wanted to thank maxyimus for the great thread, and LThibx for their participation as well!
Thanks,
Kevin
If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!
I was just now able to get my computer back up and running. I have a xp pro sp3 system running on a asus mother board. Here's what I did. It looks like kb977165 is the bad update so I concentrated on only that one.
I could not use the "batch spuninst.txt" command as it produced access denied messages and did nothing. Looking at the logs for that update I could see it was trying to park files in the documents and settings area outside of the recovery console security area. I saw a tip here in the threads to just go to the kb977165 folder and get the old ntkrnlpa.exe and ntoskrnl.exe files and put them back in the system32 folder. Here are my steps
Start recovery console using the xp cd (if you don't have a cd you're in trouble). This will bring you to the system root. In my case E:\windows\
follow these commands
E:\windows\cd system32 <cr>(carriage return)
E:\windows\system32\ren ntkrnlpa.exe ntkrnlpa.old <cr>
E:\windows\system32\ren ntoskrnl.exe ntoskrnl.old <cr>
E:\windows\system32\systemroot <cr>
E:\windows\cd $ntuninstallkb977165$ <cr>
E:\windows$ntuninstallkb977165$\copy ntkrnlpa.exe E:\windows\system32\ntkrnlpa.exe <cr>
E:\windows$ntuninstallkb977165$\copy ntoskrnl.exe E:\windows\system32\ntoskrnl.exe <cr>
E:\windows$ntuninstallkb977165$\exit <cr>
This will reboot the system.
I selected safe mode when the screen popped up but then it rebooted itself (didn't do that before for me) and I let it come up in normal mode.
I then logged in as a administrator and went to the control panel - add/remove programs (check show updates).
I then found kb977165 update and removed it. It gave some warnings about other updates not working properly but I haven't found a problem yet.
I rebooted again and the system had to find the hardware all over again but once that was done and another reboot everything was back to normal.
Hope this helps at least one other person.
I had the same problem with my laptop. After numerous failed attempts at troubleshooting, I decided to re-install XP. The re-insatll kept freezing at "35 minutes" left. Here's what I did to solve it. 1. Removed the hard drive and connected it via USB port to another computer and backed-up everything. 2. Bought a new hard drive and installed it into the affected computer. 3. Re-installed Windows XP. 4. Swore because the same problem showed up. 5. Re-booted and entered the CMOS SETUP program (F2 on my machine). 6. In the ADVANCED tab, then within the I/O Drive heading (select and press ENTER), I disabled LAN and MODEM. 7. In the ADVANCED tab, I disabled PLUG AND PLAY, and changed DISPLAY SELECTION to LCD. 8. ESCAPE, EXIT, SAVE SETTINGS. 9. Continued to re-boot and the re-install of XP continued with no problems. After I changed the CMOS settings back, re-installed SP2, SP3, and other needed programs, I'm up and running again, and much faster. Looking back, I probably should have done steps 5, 6, and 7 first before removing the hard drive and trying to re-install XP. I would suggest that be done first to save you the time it took me to back-up, install a new drive, re-install the OS and other programs. Good luck!!!!
