Blue Screen error 0x0000007B in Windows XP after installing KB977165 (MS10-015 – February 2010)

Anonymous
2010-02-10T05:46:19+00:00

I updated 11 windows xp updates today from Microsoft.com and restarted my pc like it asked me to. (There has definitely been absolutely NO CHANGE in my computer software or hardware installation apart from this updates)

From then on, Windows cannot restart again! It is stopping at the blue screen with the following message:

A problem has been detected and windows has been shutdown to prevent damage to your computer.

PAGE_FAULT_IN_NONPAGED_AREA

Technical Information:STOP: 0x00000050 (0x80097004, 0x00000001, 0x80515103, 0x00000000).

I tried all kinds of restarting option namely, safe modes etc.  but everything is returning to the blue screen.

I hope Microsoft technical support has an answer as to how to resolve this problem.

Please respond if anyone has an answer.

Thanks

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-02-16T21:14:54+00:00

If you are not experiencing the Blue Screen on reboot and you have successfully installed the KB977165 update you do not need to do anything.

The only situation in which you need uninstall the update is if you are experiencing blue screens on reboot.

I hope this helps.

Thanks,

Kevin


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Anonymous
2010-02-15T21:44:15+00:00

Hello Everyone,

I wanted to post a link to the MSRC Team Blog that discusses this particular situation.

This is the best place to go for updates regarding the issue being discussed in this thread.

http://blogs.technet.com/msrc/

Thanks to everyone for the great discussion, I will be sure to update the thread as more information becomes available.

Thanks, Kevin

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Anonymous
2010-02-11T21:17:30+00:00

Hello Everyone,

I wanted to thank everyone for the great information and discusion in this thread!

We have found that there is only one patch that requires un-installation to resolve the blue screen issue. KB977165 is the patch in question, the other patches do not seem to cause the blue screen behaviour and do not need to be uninstalled.

With that in mind, here's the updated solution steps:

  1. Boot from your Windows XP CD or DVD and start the recovery console (see this Microsoft article for help with this step)

Once you are in the Repair Screen..

  1. Type this command: CHDIR $NtUninstallKB977165$\spuninst        
  2. Type this command: BATCH spuninst.txt
  3. When complete, type this command: exit

IMPORTANT: If you are able to uninstall the patch and get back into Windows, in order to stay protected you can use the following automated solution which secures your PC against the vulnerabilities that are resolved with KB977165 until you can successfully get the update installed without the blue screens.

Please see the link below for the article describing the vulnerability that is fixed with KB977165 and how you can get protected without installing the actual KB update:

http://support.microsoft.com/kb/979682

I also wanted to thank maxyimus for the great thread, and LThibx for their participation as well!

Thanks,

Kevin


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  1. Anonymous
    2010-02-15T06:41:37+00:00

    I have read this entire posting, only to find that there still seems to be no true resolution to the problem. The only difference that I can note prior to the installation of the updates, is that I was getting errors when opening EXCEL and WORD noting that they weren't genuine Microsoft (which was totally incorrect). These errors occurred shortly after the updates downloaded. Then, when my system shut down last week, I attempted everything .... even to the point of accusing my motherboard manufacturer of sending me a piece of junk. Looks like I owe them an apology. Someone noted that it was a Trojan virus, which it might very well be, however, the Trojan was obviously targeted at the Microsoft update, otherwise, this type of failure would not have resulted, especially to the extent that it has. And, then the question as to how long has this Trojan existed? Was it new? Did it download with the Update? Was it a part of the Update? Who knows....probably only Microsoft. The question that I have is what does Microsoft plan to do to correct the problem and how long? Thank goodness, I have my laptop, but can't access any of my children's homeschooling records or studies. Meanwhile, I have to recreate everything possible, until Microsoft gets their act together. And yes...I'm venting. Microsoft should have notified consumers last week of this issue. I have spent almost a week working to resolve my computer issue, only to find out that it is total software, not hardware. This is ridiculous for a company like Microsoft. My system runs Windows XP Pro with tons of memory, a hugh HD, and all sorts of other really nice things I put in it when I built it last year. And I choose not to use Vista or Windows 7 until all the bugs are out of it. Consumers shouldn't have to be the troubleshooters.

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  2. Anonymous
    2010-02-15T03:06:54+00:00

    MUDGUTTS, 

    I have seen this on 2 XP systems, both had malware also (Trojans) on them! So your point about this being caused BY the Trojans instead of the patches could be valid.  Also, my 2 cents:

    Scenario 1. Running anti-malware scanner inside an infected OS.

    Scenario 2. Running anti-malware scanner on HEALTHY OS, then scanning an infected OS on a separate 2nd HDD.

    It can be a little risky to run an anti-malware scanner on an infected 2nd HDD (that has a Windows OS on it)  that is then attached to another PC as a slave or a secondary drive as you suggest in Scenario 2 above. All the information about anti-virus/anti-malware software that I read says to run a scanner INSIDE or ON the OS and HDD of the affected drive (as in Scenario 1) because then removal of an infection can be done properly with the Windows environment by removing the infection FROM a system file or process etc. Of course if you can't get the infected drive to boot in order to run a scanner in it, that's a different case.

    If an anti-malware scanner is run in Scenario 2, and it finds an infection on the 2nd HDD, it might rip out an entire system file causing more damage. If all you want to do is scan the secondary drive to get rid of the infection w/o worrying about trying to get that 2nd HDD to boot it's ok.

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