Blue Screen error 0x0000007B in Windows XP after installing KB977165 (MS10-015 – February 2010)

Anonymous

I updated 11 windows xp updates today from Microsoft.com and restarted my pc like it asked me to. (There has definitely been absolutely NO CHANGE in my computer software or hardware installation apart from this updates)

From then on, Windows cannot restart again! It is stopping at the blue screen with the following message:

A problem has been detected and windows has been shutdown to prevent damage to your computer.

PAGE_FAULT_IN_NONPAGED_AREA

Technical Information:STOP: 0x00000050 (0x80097004, 0x00000001, 0x80515103, 0x00000000).

I tried all kinds of restarting option namely, safe modes etc. but everything is returning to the blue screen.

I hope Microsoft technical support has an answer as to how to resolve this problem.

Please respond if anyone has an answer.

Thanks

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Anonymous

If you are not experiencing the Blue Screen on reboot and you have successfully installed the KB977165 update you do not need to do anything.

The only situation in which you need uninstall the update is if you are experiencing blue screens on reboot.

I hope this helps.

Thanks,

Kevin

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Answer accepted by question author

Anonymous

Hello Everyone,

I wanted to post a link to the MSRC Team Blog that discusses this particular situation.

This is the best place to go for updates regarding the issue being discussed in this thread.

http://blogs.technet.com/msrc/

Thanks to everyone for the great discussion, I will be sure to update the thread as more information becomes available.

Thanks, Kevin

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Anonymous

Hello Everyone,

I wanted to thank everyone for the great information and discusion in this thread!

We have found that there is only one patch that requires un-installation to resolve the blue screen issue. KB977165 is the patch in question, the other patches do not seem to cause the blue screen behaviour and do not need to be uninstalled.

With that in mind, here's the updated solution steps:

Boot from your Windows XP CD or DVD and start the recovery console (see this Microsoft article for help with this step)

Once you are in the Repair Screen..

Type this command: CHDIR $NtUninstallKB977165$\spuninst
Type this command: BATCH spuninst.txt
When complete, type this command: exit

IMPORTANT: If you are able to uninstall the patch and get back into Windows, in order to stay protected you can use the following automated solution which secures your PC against the vulnerabilities that are resolved with KB977165 until you can successfully get the update installed without the blue screens.

Please see the link below for the article describing the vulnerability that is fixed with KB977165 and how you can get protected without installing the actual KB update:

http://support.microsoft.com/kb/979682

I also wanted to thank maxyimus for the great thread, and LThibx for their participation as well!

Thanks,

Kevin

If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!

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434 additional answers

Anonymous

2010-02-15T08:07:11+00:00

if you need special drivers for a sata/ide controller then you'll need to find the drivers for *that* not the hard drive. If it's a brand name computer those drivers should be available on the manufacturer's website.

in your case I'd boot from a live CD and get your data out before doing anything else.
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Anonymous

2010-02-15T07:49:14+00:00
Me too got into this BSOD problem. After the update on Feb 11, the vista showed me up the blue screen. Even the automatic restore to repair the issue was unsuccessful. I am sceptical whether is it as issue with some rootkit/ update itself. For the last two weeks, I am having a really tough time with windows with malware's and virus. A week before my system got infected by 'Vista Antispyware 2010'. Sounds crazy? . A malware having this name. I don't know how it got installed in my PC. I don't run as administrator and have the user access control enabled. Followed every safety standards prescribed by Microsoft. Firewall turned on, antivirus(avast) installed, windows defender turned on. etc., When I rebooted at that time. I saw that malware showing its name in the 'antivirus installed on this computer'. To my surprise, firewall turned off, updates turned off and avast not able to function properly. I nearly wasted a day to remove that malware from my system. I used malwarebytes- antimalware to remove that. After that it went fine till Feb 11.

After automatic update it end up with BSOD. WTF!? How can I spend one full day every week to maintain the OS.

To me even if every safety practice is followed, Windows is still vulnerable to hackers and every kind of virus. The following are the MS major flaws,
1. Windows didn't protect you/me. Microsoft security essentials and windows defender works only for a few range of attacks. So, still the protection is based on third party anti-virus programs in which reasonable programs cost you money.
2. Windows and Anti-virus programs couldn't be able to protect its own kernel and system files from the attacks. So, forgot about identity theft, malware, virus attack which runs parallel to system task.
Honestly, I used Windows for nearly 7 years till Feb 11 until the BSOD attack happened. I don't like to reinstall the OS. I already had Ubuntu Linux in my dual boot. So, the following solution worked for me.

Booted my system using Ubuntu. Formatted the Windows drive. Got 30 GB extra free space :)

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NO OFFENCE. Its my own experience and decision.
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