Blue Screen error 0x0000007B in Windows XP after installing KB977165 (MS10-015 – February 2010)

Anonymous
2010-02-10T05:46:19+00:00

I updated 11 windows xp updates today from Microsoft.com and restarted my pc like it asked me to. (There has definitely been absolutely NO CHANGE in my computer software or hardware installation apart from this updates)

From then on, Windows cannot restart again! It is stopping at the blue screen with the following message:

A problem has been detected and windows has been shutdown to prevent damage to your computer.

PAGE_FAULT_IN_NONPAGED_AREA

Technical Information:STOP: 0x00000050 (0x80097004, 0x00000001, 0x80515103, 0x00000000).

I tried all kinds of restarting option namely, safe modes etc.  but everything is returning to the blue screen.

I hope Microsoft technical support has an answer as to how to resolve this problem.

Please respond if anyone has an answer.

Thanks

Windows for home | Previous Windows versions | Windows update

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Anonymous
2010-02-16T21:14:54+00:00

If you are not experiencing the Blue Screen on reboot and you have successfully installed the KB977165 update you do not need to do anything.

The only situation in which you need uninstall the update is if you are experiencing blue screens on reboot.

I hope this helps.

Thanks,

Kevin

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Anonymous
2010-02-15T21:44:15+00:00

Hello Everyone,

I wanted to post a link to the MSRC Team Blog that discusses this particular situation.

This is the best place to go for updates regarding the issue being discussed in this thread.

http://blogs.technet.com/msrc/

Thanks to everyone for the great discussion, I will be sure to update the thread as more information becomes available.

Thanks, Kevin

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Anonymous
2010-02-11T21:17:30+00:00

Hello Everyone,

I wanted to thank everyone for the great information and discusion in this thread!

We have found that there is only one patch that requires un-installation to resolve the blue screen issue. KB977165 is the patch in question, the other patches do not seem to cause the blue screen behaviour and do not need to be uninstalled.

With that in mind, here's the updated solution steps:

  1. Boot from your Windows XP CD or DVD and start the recovery console (see this Microsoft article for help with this step)

Once you are in the Repair Screen..

  1. Type this command: CHDIR $NtUninstallKB977165$\spuninst        
  2. Type this command: BATCH spuninst.txt
  3. When complete, type this command: exit

IMPORTANT: If you are able to uninstall the patch and get back into Windows, in order to stay protected you can use the following automated solution which secures your PC against the vulnerabilities that are resolved with KB977165 until you can successfully get the update installed without the blue screens.

Please see the link below for the article describing the vulnerability that is fixed with KB977165 and how you can get protected without installing the actual KB update:

http://support.microsoft.com/kb/979682

I also wanted to thank maxyimus for the great thread, and LThibx for their participation as well!

Thanks,

Kevin

If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!

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  1. Anonymous
    2010-02-10T03:17:40+00:00

    after installing windows update 2 hours ago on 2/09/2010 i restarted my laptop & got the bluescreen. when i try to start in safemode it freezes on the safemode startup screen. i cannot start my computer at all. please helpRemember - This is a public forum so never post private information such as email or phone numbers!

    Ideas:

    • Programs you are having problems with
    • Error messages
    • Recent changes you made to your computer
    • What you have already tried to fix the problem

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  2. Anonymous
    2010-02-10T02:38:11+00:00

    Microsoft can't fix something if you don't tell them about it! Please open a free support incident ASAP so they know there are "dead bodies!"

    Visit the Microsoft Virus Solution and Security Center for resources and tools to keep your PC safe and healthy.  If you are having issues with installing the update itself, visit Support for Microsoft Update for resources and tools to keep your PC updated with the latest updates. 

    Or you can...

    Start a free Windows Update support incident request:

    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Consumer Security Support home page & Microsoft Update Solution Center also offer support options

    https://consumersecuritysupport.microsoft.com/

    http://support.microsoft.com/ph/6527#tab3

    For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through your usual support contacts.

    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

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