This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I updated 11 windows xp updates today from Microsoft.com and restarted my pc like it asked me to. (There has definitely been absolutely NO CHANGE in my computer software or hardware installation apart from this updates)
From then on, Windows cannot restart again! It is stopping at the blue screen with the following message:
A problem has been detected and windows has been shutdown to prevent damage to your computer.
PAGE_FAULT_IN_NONPAGED_AREA
Technical Information:STOP: 0x00000050 (0x80097004, 0x00000001, 0x80515103, 0x00000000).
I tried all kinds of restarting option namely, safe modes etc. but everything is returning to the blue screen.
I hope Microsoft technical support has an answer as to how to resolve this problem.
Please respond if anyone has an answer.
Thanks
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
If you are not experiencing the Blue Screen on reboot and you have successfully installed the KB977165 update you do not need to do anything.
The only situation in which you need uninstall the update is if you are experiencing blue screens on reboot.
I hope this helps.
Thanks,
Kevin
If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!
Hello Everyone,
I wanted to post a link to the MSRC Team Blog that discusses this particular situation.
This is the best place to go for updates regarding the issue being discussed in this thread.
http://blogs.technet.com/msrc/
Thanks to everyone for the great discussion, I will be sure to update the thread as more information becomes available.
Thanks, Kevin
Hello Everyone,
I wanted to thank everyone for the great information and discusion in this thread!
We have found that there is only one patch that requires un-installation to resolve the blue screen issue. KB977165 is the patch in question, the other patches do not seem to cause the blue screen behaviour and do not need to be uninstalled.
With that in mind, here's the updated solution steps:
Once you are in the Repair Screen..
IMPORTANT: If you are able to uninstall the patch and get back into Windows, in order to stay protected you can use the following automated solution which secures your PC against the vulnerabilities that are resolved with KB977165 until you can successfully get the update installed without the blue screens.
Please see the link below for the article describing the vulnerability that is fixed with KB977165 and how you can get protected without installing the actual KB update:
http://support.microsoft.com/kb/979682
I also wanted to thank maxyimus for the great thread, and LThibx for their participation as well!
Thanks,
Kevin
If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!
We haven't seen this issue. We are running XP Pro. Has anyone had this problem on XP Pro or is this just happening on XP Home or XP Media Center?
I had a client system (Win XP) that had the same problem. System was fine yesterday.
Came in this morning to a BSOD with a Stop Code of 7E.
I found the following on this link, and performed the instructions (copied into this message), and was able to boot the system.
As a last step I disabled Automatic Updates to prevent these from being reapplied when I am not there to monitor.
I take no credit for this, only confirm that it resolved my issue:
http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/216e1f24-fbe8-4616-8ff8-1a9fd789000b
- KB978262
- KB971468
- KB978037
- KB975713
- KB978251
- KB978706
- KB977165
- KB975560
- KB977914
Give credit to
maxyimus on the linked page.
Hope this helps
LThibx
This solution should work for netbooks that can boot into Safe Mode. Note that I do not have a netbook, I just didn't want to find my CD.
Option 1: see if you have a system restore point, or Option 2: I made a small modification on this for my laptop since I was able to get into Safe Mode (with Networking). Open a command shell (Start->All Programs->Accessories->Command Prompt).
Run the following commands in the following order. This order is slightly different than the previous answer because apparently a few of the service packs update other service packs. If you get a message saying there are dependencies then cancel out of the uninstall program, uninstall those service packs first and then uninstall the one with the dependecy issue. Many of the service packs require a reboot. MAKE SURE TO CLICK THE "Do Not Restart" BUTTON UNTIL YOU UNINSTALL ALL of the affected service packs. When you run each uninstaller you will need to click "Next" (or press <enter>) to start the uninstall process. When the process is complete make sure to click "Do Not Restart" if needed and then click "Finish".
Next I changed my Automatic Update settings (Control Panel->Automatic Updates) so that it would not automatically install updates for the time being.
Then reboot the system and it should work.
Credit goes to LThibx and maxyimus, et al. for the basic strategy, solution.
