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I updated 11 windows xp updates today from Microsoft.com and restarted my pc like it asked me to. (There has definitely been absolutely NO CHANGE in my computer software or hardware installation apart from this updates)
From then on, Windows cannot restart again! It is stopping at the blue screen with the following message:
A problem has been detected and windows has been shutdown to prevent damage to your computer.
PAGE_FAULT_IN_NONPAGED_AREA
Technical Information:STOP: 0x00000050 (0x80097004, 0x00000001, 0x80515103, 0x00000000).
I tried all kinds of restarting option namely, safe modes etc. but everything is returning to the blue screen.
I hope Microsoft technical support has an answer as to how to resolve this problem.
Please respond if anyone has an answer.
Thanks
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
If you are not experiencing the Blue Screen on reboot and you have successfully installed the KB977165 update you do not need to do anything.
The only situation in which you need uninstall the update is if you are experiencing blue screens on reboot.
I hope this helps.
Thanks,
Kevin
If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!
Hello Everyone,
I wanted to post a link to the MSRC Team Blog that discusses this particular situation.
This is the best place to go for updates regarding the issue being discussed in this thread.
http://blogs.technet.com/msrc/
Thanks to everyone for the great discussion, I will be sure to update the thread as more information becomes available.
Thanks, Kevin
Hello Everyone,
I wanted to thank everyone for the great information and discusion in this thread!
We have found that there is only one patch that requires un-installation to resolve the blue screen issue. KB977165 is the patch in question, the other patches do not seem to cause the blue screen behaviour and do not need to be uninstalled.
With that in mind, here's the updated solution steps:
Once you are in the Repair Screen..
IMPORTANT: If you are able to uninstall the patch and get back into Windows, in order to stay protected you can use the following automated solution which secures your PC against the vulnerabilities that are resolved with KB977165 until you can successfully get the update installed without the blue screens.
Please see the link below for the article describing the vulnerability that is fixed with KB977165 and how you can get protected without installing the actual KB update:
http://support.microsoft.com/kb/979682
I also wanted to thank maxyimus for the great thread, and LThibx for their participation as well!
Thanks,
Kevin
If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!
Just out of curiosity, how come this hasn't been moved to an XP forum?
Scott I've never used an OS I didn't (dis)like. I'm angrykeyboarder™ and I approved this message.
You could always try a Linux-based live-cd to read and rescue from your Windows partition. Save your stuff onto an external drive or something. Then reinstall Windows, and consider making your system dual-boot, giving you the option of using either Windows or Linux. Since Windows likes to be king of everything (and it does some cool stuff, at least on a secured machine), install it first with all updates etc. Then clean out unnecessary files, perform a defrag, and boot up with the Linux iso cd. (You will have to find an iso cd burner application, because Windows by default does not allow that.) During the Linux install, you can resize your Windows partition, and try Linux on a separate partition. It's easier to just buy a cheap second drive for the Linux install, but you can do it into the same harddrive that Windows is already in. Hint: if you install Linux, manually make 3 partitions: a so-called root partition (known simply as "/") of about 20 gigs, a swap (fake RAM) partition of several gigs, and then your normal home user partition (known as "/home") using the remaining space. With separate Linux partitions, if you ever have to reinstall Linux you can do so without losing a single item, when you reinstall and again reuse the same UNformatted home partition; you can safely reformat the root partition during emergency reinstall, but leave the regular home user partition alone. You may have to reinstall applications, but your un-re-formatted home section will contain configs and saved files. When I install Windows, I use a similar technique by making 2 ntfs partitions, a C and a D with the install itself taking place only into the C drive; saved files in section D are safe. Linux is not quite ready for the average desktop, but it's getting very close, and it's helped me save Windows stuff more than once. In all fairness, Windows has also helped me save Linux stuff too. Whatever gets the job done...
