sfc found corrupt files but "was unable to fix". Now what?

Anonymous
2010-01-13T18:49:07+00:00

My laptop, which I recently upgraded to Windows 7 from Vista, has been periodically locking up on me.  I ran sfc /scannow, and received the following error:

Windows Resource Protection found corrupt files but was unable to fix some of them.

Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example

C:\Windows\Logs\CBS\CBS.log

I checked CBS.log and found this line which seemed relevant:

2010-01-13 13:14:13, Info                  CSI    000001aa [SR] Cannot repair member file [l:22{11}]"autochk.exe" of Microsoft-Windows-Autochk, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

OK.  Now what do I do?  I found a "How to analyze the log file entries that the Microsoft Windows Resource Checker program generates", but it doesn't give a clue as to what to do about a "cannot repair" entry.

Any help?

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-01-14T17:45:31+00:00

Hello Mikey Chairs,

a)    Have you made any recent changes on the computer?

Method 1: In order to fix this issue, I would suggest you to refer the article given below and follow the steps from the link and check if it helps.

Note: This is also applies for windows 7:

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista

http://support.microsoft.com/kb/928228

**Method 2:**Try to perform clean boot and check if any of the third party applications are causing the issue.

To find out which startup application is causing the issue. Please follow the steps below:

Clean Boot will help you start your computer by using a minimal set of drivers and startup programs so that you can determine whether a background program or any of the third party service is interfering with your program.

 Steps to perform a Clean Boot:

  1. Click Start on your Desktop
  2. Type msconfig in the Start Search box and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click   Continue.

  1. On the General tab, click Selective Startup.
  2. Under Selective Startup, click to clear the Load Startup Items check box.
  3. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
  4. Click OK.
  5. When you are prompted, click Restart.

If the computer boots fine after clean boot, then there are some non Microsoft applications causing the problem. To find out which application causing the problem refer from step 2 to step 6 in the article this is mentioned in the clean boot article.

http://support.microsoft.com/kb/331796

Once you find out the application which is causing the issue, i would suggest you to uninstall and reinstall the application.

To return your computer back to normal boot:

  1. Click Start on your Desktop
  2. Type msconfig in the Start Search box and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click   Continue.

  1. Click the General tab.
  2. Click Normal Startup - load all device drivers and services, and then click OK.
  3. When you are prompted, click Restart to restart the computer.

For information on using “Clean Boot”, see the following Microsoft Article:

http://support.microsoft.com/kb/331796

Method 3: Try to perform disk cleanup to remove temporary files from the computer. To do so, please follow the steps below:

The following procedure cleans up files associated with your user account. You can also use Disk Cleanup to clean up all the files on your computer.

1.    Open Disk Cleanup by clicking the Start button. In the search box, type Disk Cleanup, and then, in the list of results, click Disk Cleanup.

2.    In the Drives list, click the hard disk drive that you want to clean up, and then click OK.

3.    In the Disk Cleanup dialog box, on the Disk Cleanup tab, select the check boxes for the file types that you want to delete, and then click OK.

4.    In the message that appears, click Delete files.

For more information, please refer the link mentioned below:

http://windows.microsoft.com/en-us/windows7/Delete-files-using-Disk-Cleanup

I hope this information helps. Please get back to us if you have any more questions about this issue.

Thanks and Regards

Mir - Microsoft Support ****Visit our http://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads

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Anonymous
2015-05-24T18:34:12+00:00

Hi - The 'solution' I found to this may just work for your HP notebook (although I realize the issues with this particular update aren't the same for everybody) - Have a look at my post on 20th May in the thread below...there seems to be some link between this update and KB3035583 which was first offered in March/April, but revised and re-offered this month. I uninstalled the original...installed the new version and 3022345 immediately became shown as an 'optional' update.

 http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sfc-cannot-fix-corrupted-files-in-windows-7/f798f377-126c-47ff-bb16-ef5e0dddb5be?page=5

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91 additional answers

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  1. Anonymous
    2014-12-11T21:21:05+00:00

    I ran into this same problem on Windows 7 Pro 64-bit.   I'm not sure why folks are suggesting solutions for Windows 8 here.  They don't apply and just won't work.

    I found a solution that didn't require a reinstall or update install.

    When I ran sfc /scannow I would get the warning about it being unable to repair corrupted files.  When I checked the CBS.log, I didn't find any entries about corrupt files, nor did I find the "Cannot repair" phrase along the [SR] entries.

    I tried to follow Microsoft's guides:

    http://support.microsoft.com/kb/929833/en-us

    That didn't fix sfc or any corrupt files.

    I decided to try chkdsk which can solve a lot a problems.   Some folks warn against chkdsk claiming it will ruin your Windows.    It has always helped me with filesystem issues.   I ran it and it took a long time.  When I rebooted and ran sfc /scannow in a command prompt in Win 7, it completed successfully.    Give it a try. 

    I hope this helps.

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  2. Anonymous
    2014-12-11T04:02:45+00:00
    1. You don't gain support by being antagonistic and abusive.
    2. No one has absolute knowledge. You seem to be convinced solutions provided here cannot work for you. Well that knowledge is not absolute. Have you for example taken out the HDD and attach it to an external and "working" machine and run the steps quoted here?
    3. Yes, the corrupted files can be replaced if you have the Orginal DVD/ISO and you understand DSIM.

    There are many solutions to the same problem, question is which works for you. Don't assume others are nonsense because they don't work for you.

    You might also want to peruse this piece to repair your install of Win7 in-place without loosing your installation: http://www.sevenforums.com/tutorials/3413-repair-install.html

    Really McAkins? DSIM? Really? The post can be fixed if you have a dictionary and understand English.

    I cant agree more with the original poster. I can just spam Copy + Paste on standard troubleshooting routine from Microsoft as well. I might as well just call MS Support so they can walk me through these steps in broken "engrish" and then tell me to reinstall windows anyway.

    The ONLY thing Microsoft Support is good at is consistency. They consistently suck.

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  3. Anonymous
    2014-07-22T22:24:21+00:00

    Wow.  Thank you ever so much for such a comprehensive suggestion.  If I'm going to go that way, it would seem that I need at least several days to sort it out.  There is not just the windows installation itself, but an accumulation of programs (some of which date back to XP and took a bit of installing anyway) including photo management ones that would then need to re-check the location of all the files.  Until a large part of that is done, the laptop would not be a lot of use.

    Sadly it is a Dell, so it does somewhere have a hidden partition, but it also has some strange drivers.  It is an Intel core i7.  It will not upgrade to Windows 8 due to some incompatible Intel PROSet/Wireless WiFi software that appears to uninstall but despite there being no traces I can find, still prevents 8 from installing.  I am a little concerned that this would also prevent installation from my full retail version of windows 7 bought for my old desktop PC.  There are many threads about this on Microsoft and Dell sites, with no reliable solution.

    Right now I only get a few hours here and there, and losing my laptop for a week or more is not on my wish list.

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