sfc found corrupt files but "was unable to fix". Now what?

Anonymous
2010-01-13T18:49:07+00:00

My laptop, which I recently upgraded to Windows 7 from Vista, has been periodically locking up on me.  I ran sfc /scannow, and received the following error:

Windows Resource Protection found corrupt files but was unable to fix some of them.

Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example

C:\Windows\Logs\CBS\CBS.log

I checked CBS.log and found this line which seemed relevant:

2010-01-13 13:14:13, Info                  CSI    000001aa [SR] Cannot repair member file [l:22{11}]"autochk.exe" of Microsoft-Windows-Autochk, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

OK.  Now what do I do?  I found a "How to analyze the log file entries that the Microsoft Windows Resource Checker program generates", but it doesn't give a clue as to what to do about a "cannot repair" entry.

Any help?

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-01-14T17:45:31+00:00

Hello Mikey Chairs,

a)    Have you made any recent changes on the computer?

Method 1: In order to fix this issue, I would suggest you to refer the article given below and follow the steps from the link and check if it helps.

Note: This is also applies for windows 7:

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista

http://support.microsoft.com/kb/928228

**Method 2:**Try to perform clean boot and check if any of the third party applications are causing the issue.

To find out which startup application is causing the issue. Please follow the steps below:

Clean Boot will help you start your computer by using a minimal set of drivers and startup programs so that you can determine whether a background program or any of the third party service is interfering with your program.

 Steps to perform a Clean Boot:

  1. Click Start on your Desktop
  2. Type msconfig in the Start Search box and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click   Continue.

  1. On the General tab, click Selective Startup.
  2. Under Selective Startup, click to clear the Load Startup Items check box.
  3. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
  4. Click OK.
  5. When you are prompted, click Restart.

If the computer boots fine after clean boot, then there are some non Microsoft applications causing the problem. To find out which application causing the problem refer from step 2 to step 6 in the article this is mentioned in the clean boot article.

http://support.microsoft.com/kb/331796

Once you find out the application which is causing the issue, i would suggest you to uninstall and reinstall the application.

To return your computer back to normal boot:

  1. Click Start on your Desktop
  2. Type msconfig in the Start Search box and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click   Continue.

  1. Click the General tab.
  2. Click Normal Startup - load all device drivers and services, and then click OK.
  3. When you are prompted, click Restart to restart the computer.

For information on using “Clean Boot”, see the following Microsoft Article:

http://support.microsoft.com/kb/331796

Method 3: Try to perform disk cleanup to remove temporary files from the computer. To do so, please follow the steps below:

The following procedure cleans up files associated with your user account. You can also use Disk Cleanup to clean up all the files on your computer.

1.    Open Disk Cleanup by clicking the Start button. In the search box, type Disk Cleanup, and then, in the list of results, click Disk Cleanup.

2.    In the Drives list, click the hard disk drive that you want to clean up, and then click OK.

3.    In the Disk Cleanup dialog box, on the Disk Cleanup tab, select the check boxes for the file types that you want to delete, and then click OK.

4.    In the message that appears, click Delete files.

For more information, please refer the link mentioned below:

http://windows.microsoft.com/en-us/windows7/Delete-files-using-Disk-Cleanup

I hope this information helps. Please get back to us if you have any more questions about this issue.

Thanks and Regards

Mir - Microsoft Support ****Visit our http://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads

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Anonymous
2015-05-24T18:34:12+00:00

Hi - The 'solution' I found to this may just work for your HP notebook (although I realize the issues with this particular update aren't the same for everybody) - Have a look at my post on 20th May in the thread below...there seems to be some link between this update and KB3035583 which was first offered in March/April, but revised and re-offered this month. I uninstalled the original...installed the new version and 3022345 immediately became shown as an 'optional' update.

 http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sfc-cannot-fix-corrupted-files-in-windows-7/f798f377-126c-47ff-bb16-ef5e0dddb5be?page=5

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  1. Anonymous
    2014-03-24T21:33:46+00:00

    I sympathize and agree.  My advice is to re-build Windows 7.  There is a way to do that without losing your installed applications or data.  Never-the-less, best advice is a total backup and my advice would be to create an Easy Transfer file, just in case you need to do a complete re-build of the drive.

    I presume you have checked your hard drive and are confident it is not failing.  If not, do so using the OEM drive testing program provided by the drive manufacturer.  Once you are confident the HD is OK, do a in-place, non-destructive re-install of Windows 7 OS.  Here is a link that is current that explains the process:

    http://www.sevenforums.com/tutorials/3413-repair-install.html

    Once this is completed -- will take a lot of hours depending on your source OS disk -- you will be able to run chkdsk and sfc.

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  2. Anonymous
    2014-01-28T16:59:38+00:00

    It worked for me by right clicking command prompt and "Run as administrator" I have Window 8.1

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  3. Anonymous
    2013-11-28T00:15:26+00:00

    Have you tried the restore path?  Start your computer using the F8 key.  Choose repair.  It should offer you the chance to restore.  You may have to go back several restores ago.

    System Restore (from the computer) to a date before the first corruption date in the log, fails.

    Restore attempt from the disc I used to install the OS from gives: This Version of System Restore Operation is not compatible with the version you are trying to repair.

    If this does not work:

     

    Boot the computer on the Windows 7 disk.  You may have to hit F12 on startup to get the chance to do that.  This will load a fresh version of Windows into memory from the DVD, not the hard drive.  Then it will begin an install.  Choose the UPGRADE choice.

    Upgrade from the disc returns an error: The upgrade was cancelled. Error Code: 0x80070241

     

    If that does not work for some reason, you are going to have to start from scratch.

     

    Your computer probably has a hidden partition on the hard drive that has a copy of the hard drive when it left the factory.  You will have to find out how to access this. It varies by manufacturer and model.

    Not sure what you mean by this...

     

    OR, your other choice is to simply start the computer with that Windows 7 DVD and go the full install route.  You will lose all your data and applications on this route, so have a back up of your data.  You can not backup programs, they must be re-installed.

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