Screen turns black or grey while using Snipping Tool on Internet Explorer

Anonymous
2010-07-23T17:09:55+00:00

The Snipping tool works fine except when I try to use it in Internet explorer.  The entire screen goes to either black or grey when a snipping tool or "New" is selected.

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2010-07-24T16:07:18+00:00

Hi Stansd,

It seems like something in Internet Explorer is preventing Snipping Tool to do its task.

Were you able to capture screenshots earlier from Internet Explorer using Snipping Tool before this issue occurred?

Firstly, check to see if snipping tool works on other web browsers. Also, try the steps mentioned below to see if that help you in fixing the issue.

Step 1: Run Snipping Tool in Administrator mode

a.    Click on Start; in the Start search type Snipping Tool.

b.    Right click on Snipping Tool and choose to “Run as administrator”.

c.    Open Internet Explorer and then try to capture screen shots.

Step 2: Perform a System File Checker

The System File Checker tool (SFC.exe) scans for missing or corrupted system files and repairs them. Visit the link below to know how to perform system file checker scan on your computer.

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows 7

http://support.microsoft.com/kb/929833

Step 3: Update video drivers on your computer

Visit the link below to know how to update device drivers on your computer

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

Step 4: Test the issue with a new user account

Visit the link below to knowhow to create a test account

http://windows.microsoft.com/en-us/Windows7/Create-a-user-account

Hope this information is helpful and let me know if you need any further assistance.

Mouneshwar R – Microsoft Support

Visit ourMicrosoft Answers Feedback Forum and let us know what you think

[If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]

Was this answer helpful?

30+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2010-07-24T19:56:19+00:00

Do you see the same behavior from "Safe Mode with Networking"?

Vista Advanced Boot Options (or 7)

http://techblissonline.com/vista-advanced-boot-options/

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/default.aspx/kb/929135

Snipping Tool Fails

http://social.technet.microsoft.com/Forums/en-US/itprovistaapps/thread/610ecb85-9aea-472c-8590-b835a0982f68

Was this answer helpful?

2 people found this answer helpful.
0 comments

44 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2017-06-07T03:39:10+00:00

    I have been using the snipping tool for years with no problem.  I installed a bunch of updates from Microsoft yesterday and the first time I used the snipping tool after, the entire screen goes gray.  If I try to capture a section of the screen, it pastes a completely black space.  Don't know that the updates did it, but it's highly coincidental, if not.  Suggestions?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2017-04-28T19:14:34+00:00

    I found where the issue was with my IBM Security Trsuteer Rapport.  Below is the fix that helped me.

    The issue you have reported may be related to one of Rapport's protection mechanisms.

    To verify this, please try to disable Rapport's protection from screen captures of sensitive information.

    To disable Rapport's protection from screen captures of sensitive information:

    1. Open Rapport's Console by choosing - Start Menu > Programs > Trusteer Endpoint Protection > Trusteer Endpoint Protection Console 2. Advance to the next page by clicking on the green arrow at the bottom-right.
    2. Under 'Security Policy' at the top left corner, click on 'Edit Policy'.
    3. Enter the letters as they are shown in the image and click OK.
    4. Locate 'Block Screen Capturing' and select 'Never' in the drop-down menu.
    5. Click 'Save' and reboot your computer.
    6. Check if the issue is resolved.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2010-07-31T19:06:35+00:00

    I tried all 4 Steps with the same results each time.  I have not tried any of the links / suggestions from your second reply yet

    Thanks

    Stan

    Was this answer helpful?

    0 comments