Widcomm Uninstalltion wipes out the computer. New Virus or Windows Voulnerability.

Anonymous
2010-07-09T05:33:11+00:00

VERY SERIOUS BUG/VULNERABILITY WIDCOMM BLUETOOTH SOFTWARE

Uninstalling Widcomm bluetooth software from control panel wipes out all data, programs and the boot sector on the computer.

I have tried to report this to microsoft but can't find out how. Please report this to the appropirate department.

I have windows 7 home premium. I tried to update my widcomm bluetooth software by downloading and installing the upgrade. The installation fails giving error 1935. After that the existing widcomm software becomes nonoperational. I tried to uninstall the widcomm bluetooth software from control panel the message "please wait while windows configures Bluetooth software". As it works all files from the hard drive are deleted, the desktop becomes empty, all open programs are deleted, all app data is deleted, the start menu becomes empty and finally it asks to reboot. After reboot the computer gives boot error message and does not boot up.

I had to install windows again to get the computer working. All data was lost. The anti virus was up to date and recent scans were all good. Windows was up to date. It appears that the error is from windows uninstaller some how going haywire when trying to remove widcomm bluetooth software. After restoring my computer I installed widcomm bluetooth software, copied the hard drive and tried to uninstall widcomm again. Results were exactly the same and I got screen shots from the beginning to the end. I have tried it on multiple computers with the same results (cloned the disk before)

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-02-05T00:50:32+00:00

Hi widcommbug,

yes, things are getting wild here...I don´t know why.

Maybe I can help you, here is what I did- and it worked:

  1. I´ve deinstalled all versions of widcomm bluetooth software with the windows program deinstallation in the system tools.
  2. I´ve restarted the PC
  3. I´ve cleaned up the registry with a tool (I do not rely on any, I´ve used registry mechanic, which is the same as Norton Utillities 14- but it works more or less)
  4. I´ve downloaded the latest version of widcomm bluethooth software here:

http://forum.gsmhosting.com/vbb/f237/widcomm-bluetooth-driver-6-4-0-670-a-1197332/ 

click on "deposit files", and you´ll get version 6.3.0.7000 of Lenovo widcomm bluetooth software which is the same

as original widcomm bluetooth.

  1. Download it.
  2. Extract it to a folder
  3. Only use the file Broadcom_Bluetooth_6.4.0.670.exe out of the zip archive. Drop the rest.
  4. If you´ll click on this .exe file you´ll only get some weird screen all filled up with ????, so you´ll have to use a different way:
  5. Exctract Broadcom_Bluetooth_6.4.0.670.exe once again to a folder and then click on the file setup.exe

Then, the software will install correctly.

Well, this is weird, agreed. I found it out only a few trials. Remember, this software is leaked from Lenovo, but

it is the latest version I found, it is 100% Widcomm Bluetooth Software.

Here you have prove of what Widcomm is doing:

It does not provide the latest widcomm bluetooth software for free, but only for notebook manufacturers.

Widcomm doesn´t give a single hint on this policy on their homepage- private customers seem to be

unimportant for Widcomm- and still no amendment with the update bug in this software- really poor.

But no way to kid me.

BR

Andy

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  1. Anonymous
    2013-05-19T11:37:37+00:00

    This is some unresolved issue.  As a life long technology professional, please spare the notion that I may have made a mistake, except the unforeseen one, that the latest software from a computer vendor continues to possess this catastrophic bug.  And as we say in the business there is no single throat to choke, so in my case, Microsoft, Dell and Broadcom are all at fault here in my opinion. 

    There are around 33 REGISTERED users just on this thread that are aware of or have been damaged due to this bug.  That means the issue is far more prevalent and needs more attention, since who would think to check in advance if a Setup Program/Uninstall routine would actually delete any files that are not specific to that Bluetooth software.

    The only good thing about this is that it is NOT a virus.  So in my case it can still occur today. And it did yesterday. While cleaning up a Dell 1557 Studio I downloaded a more recent WIDCOMM driver from the Dell website for WIDCOMM Bluetooth Software and yes it started deleting User data AND setup/settings files in that account.  And YES there is a DCOM issue that also shows up in the event log further motivating those that like to run an efficient install to update.

    Like most software updates/installs and uninstalls the routine will not run without Administrator privileges and when allowed it now has the power to trash the user account 100%.  I wonder how many have been affected that just assumed they had a virus!

    Yes I was lucky having the right backups. You need two. The image and a files and settings incremental. A system restore done right before that also needs Volume Shadow turned on is not 100% fool proof.  Without both Image and incremental you will lose files, settings and setup information, likely all three.

    I noticed some tedious steps that people need to follow to get the latest update.  Just don't expect  99.999% of people using the software to even try and follow it without getting into more trouble.

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  2. Anonymous
    2013-05-03T12:27:00+00:00

    Hello this thing still can happen in May 2013. I am currently restoring a full system backup after facing the same situation. I own a Dell E6410. It started with a bluetooth problem, then a driver update, that lead to an error message, then after reboot, a problem with a driver (compbatt.sys) that I solved easily, and then the BSOD that made me find out that many files had been deleted. Lucky me, all my documents and personal stuff are on the D: Drive, a long time habit with windows ... So even if my Users directory is half empty, I guess this bug did not delete the files on the other drive. After several years of the same ****, Broadcomm really deserves to be sued. I also blame Dell and other laptop manufacturers who seemingly did not take necessary steps to analyse the situation and remove the faulty drivers / warn the users.

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  3. Anonymous
    2012-12-26T21:53:19+00:00

    It borders on the criminal.  My suggestion that it may indeed be a *civil* matter has attracted the attention of one vendor involved, at least in my case...   Will let you know what happens.

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  4. Anonymous
    2012-12-26T21:38:36+00:00

    Same thing here. Uninstallation of broadcom bt software from my Lenovo T61 wipes out my Win 7 installation! WTF!???? Found all these threads and posts in many many blogs and forums about this now! I'm working with PCs for 20 years and I'm a system administrator for a huge school network but this is the worst f****** thing I've ever seen! I don't blame Microsoft for that, nor do I blame Lenovo but tell me: how is it possible, that Broadcom is still out there doing business!??? Isn't there a chance to blow their a...... off!? I Although I have a backup, many important files are lost! What can we do to get a response from Broadcom? I can't believe that they didn't fix this sh.... for years now....!?

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