Canon MP Navigator Stopped working with scanner. Worked under Vista, not Win 7.

Anonymous
2009-11-13T22:24:33+00:00

Canon scanner Lide 200 worked fine in Vista 64.  I upgraded to Win 7 64 and the interface software stopped working - "MP Navigator EX has stopped working".  It is a BEX error, Fault module MSONSEXT.DLL_unloaded.  I uninstalled, downloaded the newest and reinstalled, same problem.  Canon had me create a new profile, program works in that profile.  Canon says it is a rights or OS issue. 

The scanner works with other software.  MP Navigator is a resident program to do copies or copy and email, etc.

Here is the detail from the windows error

Problem Event Name:    BEX

  Application Name:    mpnex20.exe

  Application Version:    2.0.3.0

  Application Timestamp:    488d25b8

  Fault Module Name:    MSONSEXT.DLL_unloaded

  Fault Module Version:    0.0.0.0

  Fault Module Timestamp:    43306199

  Exception Offset:    49143a3b

  Exception Code:    c0000005

  Exception Data:    00000008

  OS Version:    6.1.7600.2.0.0.768.3

  Locale ID:    1033

  Additional Information 1:    0f31

  Additional Information 2:    0f3137665bbf0bb676c8a16f3fa76e52

  Additional Information 3:    fff8

  Additional Information 4:    fff84cbc2f915b8472e90c61e476efef

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2010-01-29T03:12:09+00:00

I have had the same problem with Win 7 64. I spoke to Canon Tech Support and after an hour during which we tested various things I was told the the problem was with Windows and I should contact Microsoft. I tried creating a new profile which fixed the problem for about a week, then it came back again! The issue may be associated with Windows Update but I am not sure. On this last go around I created a new profile, then copied in the folders and files from the corrupted profile one at a time to see when the problem would start again. After carefully copying files, backing up, testing Mp Navigator, and if necessary restoring the last good setup I discoved that the following file was causing the problem:

C:\Users<user name>\App Data\Roaming\Microsoft\Windows\Network Shortcuts\My Web Sites on MSN

Note: This file was not present in my new profile. Also, the icon has the shortcut marker on it, but explorer says it is a folder. There is no file extension.

I eventually copied ALL of the other data from the bad profile to the new one and MP Navigator still worked! I then deleted the offending file from the bad profile and MP Navigator started working there too!

I then reconfigured all of my software and started IE etc. for the first time while watching the Network Shortcuts folder. The offending file has not reappeared yet. I made a shortcut to this location so I can keep an eye on it to see when it appears again.

Hopefully someone at CANON or Microsoft will fix this "corrupted" profile issue.

Sincerely,

David Witteried

Was this answer helpful?

20+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2009-11-14T16:23:03+00:00

Hey GregDaro,

Thanks for posting in Microsoft answers!

The issue could be related to a corrupt user profile, since you’ve stated in your post that the program works fine in the other profile you’ve created.

Refer the link below for more details on fixing a corrupt user profile:

Fix a corrupted user profilehttp://windows.microsoft.com/en-US/Windows7/Fix-a-corrupted-user-profile

Hope this helps!

Gokul – Microsoft Support.

Was this answer helpful?

2 people found this answer helpful.
0 comments

209 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2010-01-05T16:37:57+00:00

    more clues and a question...

    If as logged in as the user MP Navigator does NOT work as, I run it as the other user with runas, it works if I do NOT specify /env, fails if I do.  For example:

    runas /user:good-user@domain mpnex21.exe

    starts MP Navigator as expected but

    runas /env /user:good-user@domain mpnex21.exe

    fails

    specifying /profile or /noprofile makes no difference

    using /netonly fails as well

    definition for the /env flag is:

    /env  to use current environment instead of user's.

    So what exactly is the "current environment"?  I compared the environment variables (by running "set" from a command prompt as both users and using textpad's file diff) and there aren't any significant differences...

    Was this answer helpful?

    0 comments
  2. Anonymous
    2010-01-05T06:59:23+00:00

    I have the exact same problem and I've tried uninstalling all of the drivers and installing the latest from the Canon website - and I actually did it with the canon support person who seemed pretty knowledgeable on the phone with me.  We were unable to fix it going that route.  My machine is part of a domain and logging in as a different user (one who's never logged in to this machine before) "fixes" the problem - it works for her but not me.  Any other ideas?  I'd really rather not have to do the fix corrupted user profile bit suggested above - seems like that will "lose" most of my settings.  Oh and I should also mention that I've a different piece of hardware than the original post - an MX860 - but I believe the issue's the same.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2009-12-18T21:51:36+00:00

    You could try uninstalling your current driver and install the latest driver from Canon that provides Window 7 support:

    http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=119&modelid=17103#DownloadDetailAct

    Was this answer helpful?

    0 comments