Windows 7 64bit Very Slow Download Speeds

Anonymous
2010-01-12T16:33:08+00:00

I bought a new top-of-the line HP Pavilion when Win 7 came out - fastest proc they offer, 12GB RAM, Win 7 64bit preloaded.  I've had it about 2 months.  The machine itself is lightning fast - but the internet download speed is molassas slow.  Would be faster to chisel in stone.

My home LAN has the Win7 box, my old HP running Vista (4GB RAM, about 3 years old) and an iMac (4 GB RAM, about a year old).  All 3 machines are connected physically to the router (no wireless connections).  It's a basic and no-frills network - I don't have a webserver, torrents, filesharing or anything like that.  Basic connectivity between machines, and internet access.  That's it.

My ISP is Comcast.

Here are my ul/dl speeds:

          UPLOAD    DOWNLOAD   PING

Win 7   ~3 Mb/s    > 1 Mb/s       88ms

Vista    ~3 Mb/s    20 Mb/s         89ms

iMac    ~3 Mb/s     20 Mb/s        88ms

(this according to speedtest.net)

The upload and download speeds on the old clunker Vista machine and on the iMac are as expected.  The Win 7 box upload is the same as the other machines - the download speed is slooooow.  Less than 1/20th of the Vista box or the iMac.

I also bought a new Linksys WRT210N Gigabit router.  Updated the firmware last night.  Updated the drivers for the Intel NIC in the Win 7 box.  Problem persists.

Rebooted the router & cable model (and the Win 7 box).  Problem persists.

Disabled IPv6, Discovery Mapper - basically everything except IPv4, QoS packet scheduler & file and print sharing.  Problem persists.

Booted into Safe Mode.  Problem persists.

Tried Firefox, Safari, Chrome & IE8 - no noticeable differences.

Disabled Norton A/V, Firewall, Win Defender.  No change.

Swapped the ethernet cable.  No change.

There is only one net device in Device Manager - the Intel 82567V-2  Gigabit NIC.  No conflicts of any sort that I can see.

Ran Windows Update to get the latest stuff - then disabled it.  No change.

Checked all the logs, ran diagnostics, and tried all the "netsh" tweaks I read about.  No change.

So, ultimately, this machine I sunk about $3K into is performing (online) like a snail.  It's almost unuseable, especially since 90% of my job involves online stuff.

I've read dozens - no, hundreds - of similar threads all over the internet, with people reporting the EXACT same conditions - expected upload speed, awful download speed.  So, this is obviously not an isolated problem, and it's not a problem with my ISP, router, modem, NIC, drivers, firewall, A/V or anything else.  It looks like a Win 7 problem - my question is, what is the solution??

Ferris?  Anyone?

Thanks!

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2010-01-13T15:29:41+00:00

Hi KevinW2112,


I would suggest you to bypass the router and then try connecting to the internet directly and check. There have been instances where the router for Linksys has been an issue for slow download speed.

Also, slow downloads can be caused by any one of the following conditions:

• Poor line quality or excessive line noise 

• Defective filters, telephone line cord, splitters, or inside wiring problems 

• An incorrectly configured digital subscriber line access multiplexer (DSLAM)

• Routing problems from the Internet service provider (ISP) to the Internet

• Problems in transmission from the incumbent local exchange carrier (ILEC) to the ISP (The ILEC is the local phone company.)

You may refer to the link below for assistance on the issue -

http://windows.microsoft.com/en-us/Windows7/Why-is-my-Internet-connection-so-slow

If you still face the same issue, I would suggest you to contact the Internet Service Provider (ISP) for assistance on the issue.

Hope this helps. Let us know the results.

Thanks,

Meghmala – Microsoft Support

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  1. Anonymous
    2011-02-14T14:48:48+00:00

    Maybe your problem is with the internet provider


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  2. Anonymous
    2010-12-17T18:44:06+00:00

    herro revin ,me do same problem.me got amstrad to answer ,it top of range but windows allways been same in 7 that the end mther eis virus on your page as well ,or didn`t anyone notice ,see you then

    oh it silver porblem ,

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  3. Anonymous
    2010-11-19T19:15:06+00:00

    KevinW2112,

    Did you ever get your issue sorted out - if so how did you manage it?  Like yourself I've tried all the things you listed (as well as all the subsequent suggestions below) but no luck whatsoever.

    My PC is brand new, freshly installed Win7 Home Premium with only Microsoft Security Essentials installed.  I have 5 computers in the house - 2 laptops and 3 desktops and none of them have the same issue, kit is as follows:

    Laptops on Win XP - both D/L @ 10Mb

    Desktop - Win7 Premium (gaming rig) - D/L @ 10Mb

    Desktop - Win 7 Pro - D/L @ 10Mb

    Problem PC - D/L @ 1Mb (if lucky) - Installed latest drivers for LAN, stripped out unnecessary settings, did NETSH commands etc

    I simply SHOULDN'T have to tweak an OS to work like this - it should be 100% right out of the box.  For all the other PC's that have Win7 on them they have been straight forward install straight from box!!  MS need to address this issue!  What a waste of money!

    And all the admins can say is the same old responses... above Meghmala didn't pay any attention to your original post where you clearly stated that ALL other computers were OK on the same connection using the same phone line, router and ISP.

    Come on Microsoft, gives us a proper response/fix for this issue.  Help a guy out who's actually gone out and bought this software rather than ripping it off!!

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  4. Anonymous
    2010-11-02T18:50:47+00:00

    Try the following URLs and see if they help (The WindowsSecrets one is the easiest to do):

    Enjoy,

    Raymond Michael Attila (as in the Hun) Erdey

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