Windows 7 64bit Very Slow Download Speeds

Anonymous
2010-01-12T16:33:08+00:00

I bought a new top-of-the line HP Pavilion when Win 7 came out - fastest proc they offer, 12GB RAM, Win 7 64bit preloaded.  I've had it about 2 months.  The machine itself is lightning fast - but the internet download speed is molassas slow.  Would be faster to chisel in stone.

My home LAN has the Win7 box, my old HP running Vista (4GB RAM, about 3 years old) and an iMac (4 GB RAM, about a year old).  All 3 machines are connected physically to the router (no wireless connections).  It's a basic and no-frills network - I don't have a webserver, torrents, filesharing or anything like that.  Basic connectivity between machines, and internet access.  That's it.

My ISP is Comcast.

Here are my ul/dl speeds:

          UPLOAD    DOWNLOAD   PING

Win 7   ~3 Mb/s    > 1 Mb/s       88ms

Vista    ~3 Mb/s    20 Mb/s         89ms

iMac    ~3 Mb/s     20 Mb/s        88ms

(this according to speedtest.net)

The upload and download speeds on the old clunker Vista machine and on the iMac are as expected.  The Win 7 box upload is the same as the other machines - the download speed is slooooow.  Less than 1/20th of the Vista box or the iMac.

I also bought a new Linksys WRT210N Gigabit router.  Updated the firmware last night.  Updated the drivers for the Intel NIC in the Win 7 box.  Problem persists.

Rebooted the router & cable model (and the Win 7 box).  Problem persists.

Disabled IPv6, Discovery Mapper - basically everything except IPv4, QoS packet scheduler & file and print sharing.  Problem persists.

Booted into Safe Mode.  Problem persists.

Tried Firefox, Safari, Chrome & IE8 - no noticeable differences.

Disabled Norton A/V, Firewall, Win Defender.  No change.

Swapped the ethernet cable.  No change.

There is only one net device in Device Manager - the Intel 82567V-2  Gigabit NIC.  No conflicts of any sort that I can see.

Ran Windows Update to get the latest stuff - then disabled it.  No change.

Checked all the logs, ran diagnostics, and tried all the "netsh" tweaks I read about.  No change.

So, ultimately, this machine I sunk about $3K into is performing (online) like a snail.  It's almost unuseable, especially since 90% of my job involves online stuff.

I've read dozens - no, hundreds - of similar threads all over the internet, with people reporting the EXACT same conditions - expected upload speed, awful download speed.  So, this is obviously not an isolated problem, and it's not a problem with my ISP, router, modem, NIC, drivers, firewall, A/V or anything else.  It looks like a Win 7 problem - my question is, what is the solution??

Ferris?  Anyone?

Thanks!

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2010-01-13T15:29:41+00:00

Hi KevinW2112,


I would suggest you to bypass the router and then try connecting to the internet directly and check. There have been instances where the router for Linksys has been an issue for slow download speed.

Also, slow downloads can be caused by any one of the following conditions:

• Poor line quality or excessive line noise 

• Defective filters, telephone line cord, splitters, or inside wiring problems 

• An incorrectly configured digital subscriber line access multiplexer (DSLAM)

• Routing problems from the Internet service provider (ISP) to the Internet

• Problems in transmission from the incumbent local exchange carrier (ILEC) to the ISP (The ILEC is the local phone company.)

You may refer to the link below for assistance on the issue -

http://windows.microsoft.com/en-us/Windows7/Why-is-my-Internet-connection-so-slow

If you still face the same issue, I would suggest you to contact the Internet Service Provider (ISP) for assistance on the issue.

Hope this helps. Let us know the results.

Thanks,

Meghmala – Microsoft Support

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  1. Anonymous
    2011-02-19T02:43:53+00:00

    Maybe your problem is with the internet provider


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    How could every service provider be having the same issues?  This is like 10 different people all with the same problem.  Lets stop pointing the finger at the ISP and direct the attention where it belongs  MICROSOFT for not fully testing products (or not caring enough to let the public know there was problems) prior to releasing.  Microsoft is there any solution to this problem or does everyone just need to switch to MAC?

    Thanks

    SSgtUSMC0659

    Data Chief

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  2. Anonymous
    2011-02-19T02:37:22+00:00

    Just checking to see if Microsoft ever admitted that Windows 7 has download issues.  I have tried everything on this forum from calling ISP, directly connecting to router, doing all the little checks in the blocks and nothing worked.  If anyone has any other suggestions please let me know before I reload this new HP with XP.

    Thanks

    SSgtUSMC0659

    Data Chief

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  3. Anonymous
    2011-02-14T14:48:48+00:00

    Maybe your problem is with the internet provider


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  4. Anonymous
    2010-12-17T18:44:06+00:00

    herro revin ,me do same problem.me got amstrad to answer ,it top of range but windows allways been same in 7 that the end mther eis virus on your page as well ,or didn`t anyone notice ,see you then

    oh it silver porblem ,

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