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Original title: Windows 7.File system is NTFS volume label is OS.Can not open volume for direct access. Autochk cannot run due to an error caused by a recently installed software package.An unspecified error occurred__766f6c756d652e63 3f1
I have recently upgraded from Vista home premium to Windows 7 Home premium, and everything was working fine, until recently I keep receiving the above message every time I start my laptop. I cannot do a system restore and this error tells me to do a system restore. I downloaded the upgrade from the internet, so I don't have a copy or disc to reinstall. Can anyone help me solve this problem or do I have to uninstall all the recent software programmes?
Thanks
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Lowey58
I had exactly the same problem. This worked for me:
Try it and if it works post a reply so that others know ot worked for you too.
Hello all,
Glad to know that you are issue has been fixed now Lowey58. Thank you MJC_UK for pointing Lowey58 in the right direction. This will help the other users with similar issue as well.
In most cases the Antivirus Software prevents the scan or installation of other software on the computer. In those scenarios it would be better to disable antivrus softwareand then re-enable the same once done with the scan/installation of the software.
Regards,
Divya R – Microsoft Support.
Visit our Microsoft Answers Feedback Forum and let us know what you think.
Hello all,
Glad to know that you are issue has been fixed now Lowey58. Thank you MJC_UK for pointing Lowey58 in the right direction. This will help the other users with similar issue as well.
In most cases the Antivirus Software prevents the scan or installation of other software on the computer. In those scenarios it would be better to disable antivrus softwareand then re-enable the same once done with the scan/installation of the software.
Regards,
Divya R – Microsoft Support.
Visit our Microsoft Answers Feedback Forumand let us know what you think.
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Well, it may have worked for someone, but it certainly didn't work for me – I uninstalled AVG, and the problems is still there, exactly the same as before. Does anybody from Microsoft understand what’s actually going on here, or are we just in the business of trying random things to see if anything happens??
>>In most cases the Antivirus Software prevents the scan or installation of other software on the computer. In those scenarios it would be better to disable antivrus softwareand then re-enable the same once done with the scan/installation of the software.
I'm sorry, but I’ve never read such nonsense in my life. I have never had to disable my antivirus software to install anything. Why are you claiming that “Antivirus Software prevents the… installation of other software on the computer” when it’s simply not true?
(As quoted from Divya R. )
- Type: CMD, from the results, right click CMD->Click 'Run as Administrator'
- At the Command Prompt, type: chkdsk /r
When you restart your system, your computer will be scanned for errors and attempts will be made to correct them.
Note: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.
Additionally you may refer the following link for more information:
Regards,
Divya R – Microsoft Support.
Visit our Microsoft Answers Feedback Forum and let us know what you think.
It makes sense to assume that if chkdsk will not run at boot time due to an error, trying to run chkdsk at boot time will not work. Please try again Microsoft.
The advice given by Divya R tells windows to try to run chkdsk during boot time to check your hard drive for errors. If you receive the message indicated in the title of this thread, then Divya R's advice will fail as it tells windows to try to do exactly what it says it can't do.
Chkdsk needs autochk at boot time. Autochk at boot time asks for system recovery. Then system recovery needs you to perform chkdsk. It is deadlock. I would blame autochk that should have solved all the disk problems at boot time.
