Error: Autochk cannot run due to an error caused by a recently installed software package.An unspecified error occurred__766f6c756d652e63 3f1

Anonymous
2010-06-28T12:42:03+00:00

Original title: Windows 7.File system is NTFS volume label is OS.Can not open volume for direct access. Autochk cannot run due to an error caused by a recently installed software package.An unspecified error occurred__766f6c756d652e63 3f1

I have recently upgraded from Vista home premium to Windows 7 Home premium, and everything was working fine, until recently I keep receiving the above message every time I start my laptop. I cannot do a system restore and this error tells me to do a system restore. I downloaded the upgrade from the internet, so I don't have a copy or disc to reinstall. Can anyone help me solve this problem or do I have to uninstall all the recent software programmes?

Thanks

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-07-17T17:51:08+00:00

Hi Lowey58

I had exactly the same problem. This worked for me:

  1. Uninstall antivirus  (mine was AVG free v9)
  2. Schedule chkdsk on restart
  3. Restart
  4. Now CHKDSK runs and fixes up he disk problems
  5. Re-install AVG

Try it and if it works post a reply so that others know ot worked for you too.

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  1. Anonymous
    2010-07-22T08:35:43+00:00

    Hello all,

    Glad to know that you are issue has been fixed now Lowey58. Thank you MJC_UK for pointing Lowey58 in the right direction. This will help the other users with similar issue as well.

    In most cases the Antivirus Software prevents the scan or installation of other software on the computer. In those scenarios it would be better to disable antivrus softwareand then re-enable the same once done with the scan/installation of the software.

    Regards,

    Divya R – Microsoft Support.

    Visit our  Microsoft Answers Feedback Forumand let us know what you think.

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    Well, it may have worked for someone, but it certainly didn't work for me – I uninstalled AVG, and the problems is still there, exactly the same as before. Does anybody from Microsoft understand what’s actually going on here, or are we just in the business of trying random things to see if anything happens??

    >>In most cases the Antivirus Software prevents the scan or installation of other software on the computer. In those scenarios it would be better to disable antivrus softwareand then re-enable the same once done with the scan/installation of the software.

    I'm sorry, but I’ve never read such nonsense in my life. I have never had to disable my antivirus software to install anything. Why are you claiming that “Antivirus Software prevents the… installation of other software on the computer” when it’s simply not true?

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  2. Anonymous
    2010-07-21T23:26:15+00:00

    Hello all,

    Glad to know that you are issue has been fixed now Lowey58. Thank you MJC_UK for pointing Lowey58 in the right direction. This will help the other users with similar issue as well.

    In most cases the Antivirus Software prevents the scan or installation of other software on the computer. In those scenarios it would be better to disable antivrus softwareand then re-enable the same once done with the scan/installation of the software.

    Regards,

    Divya R – Microsoft Support.

    Visit our  Microsoft Answers Feedback Forum and let us know what you think.

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  3. Anonymous
    2010-07-19T10:02:08+00:00

    Hi MJC_UK, Thanks very much. Your method worked for me also. Cheers Lowey58

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  4. Anonymous
    2010-07-12T22:50:51+00:00

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    OK... I have this problem too. First happened after Windows 7 recommended I download and install an update for Nero 8 – whether it's coincidence or not, I don't know. Anyway, just to clarify:

    1. I can't roll back to before the Nero update, as W7 reports file corruption;
    2. I can't undo file corruption because there's no way to run chkdsk;
    3. I have even tried running chkdsk from the Recovery Environment via the W7 DVD – same error message as per the title of the original post.

    This is Not Good. Should I join the millions upgrading from W7 to XP?

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