Wireless Xbox 360 Controller Receiver For Windows Not Detecting/Working

Anonymous
2010-01-22T04:56:33+00:00

I purchased the Xbox 360 Wireless Controller Receiver For Windows and it is not working. I am running Windows 7 64-bit on a Sony Vaio VGN-NW225F laptop. I navigated to the correct place on Microsoft's website and downloaded the appropriate Windows 7 64-bit software for my receiver. It was an exe file and it installed correctly, or at least it said it did. This leads me to believe it is software and not an actual driver, because when I plug my receiver in, it lights up but comes up as "Installing device driver software..." then it says "Installation failed..." and registers the device as an unknown device.

I still press the button to sync it, and then I press the sync button on my controller, my controller recognizes the receiver and connects to it (both devices stop trying to sync) but as the receiver is not recognized by my computer, it is not communicating that a controller is connected.

This is frustrating because there is no documentation for honest support. Going to the support page it lists several things "Windows, Hardware, Audio" etc, but under NONE of these categories is this product, leading me to believe Microsoft simply doesn't give a ____ about me or my problem. Then when I go to support and try and type in my PID (product identification number) it says there is a problem with the number.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-02-06T21:37:28+00:00

i had the exact same problem, i even bought a new controller to no avail. i eventually found the solutionon another forum and now even my old controllers work. after two weeks of searching i can finally breath a sigh of relief.

Right click on Computer

Go to Properties

Click on Device Manager

Right click on the Unidentified Device

Go to Properties

Go to the Drive tab

Click on Update Driver…

Browse my computer for driver software

Let me pick from a list of device drivers on my computer

Windows Common Controller for Window Class

Xbox 360 Wireless Receiver for Windows Version: 2.1.0.1349 [8/13/2009]

Update Driver Warning

Click Yes

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  1. Anonymous
    2012-09-12T00:25:52+00:00

    thanks man your awesome

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  2. Anonymous
    2012-12-02T20:36:35+00:00

    It worked!  Thanks.  Much more useful than the forum moderater asking if the computer was turned on.

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  3. Anonymous
    2012-12-08T03:31:37+00:00

    i had the exact same problem, i even bought a new controller to no avail. i eventually found the solutionon another forum and now even my old controllers work. after two weeks of searching i can finally breath a sigh of relief.

    Right click on Computer

    Go to Properties

    Click on Device Manager

    Right click on the Unidentified Device

    Go to Properties

    Go to the Drive tab

    Click on Update Driver…

    Browse my computer for driver software

    Let me pick from a list of device drivers on my computer

    Windows Common Controller for Window Class

    Xbox 360 Wireless Receiver for Windows Version: 2.1.0.1349 [8/13/2009]

    Update Driver Warning

    Click Yes

    This worked great for me also.  The only difference on my Windows 7 64-bit machine was the option of "Windows Common Controller for Window Class", mine said:

    Microsoft Common Controller for Window Class

    After that, it installed perfectly.  Thank you!

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  4. Anonymous
    2012-12-22T19:38:26+00:00

    Hey when i do that i click on 2.1.0.1349 [8/13/2009]

    And it says "Windows encountered a problem installing the driver software for your device" so then i clicked on the one below 2.1.0.1349 [8/13/2009] the 6.1.7600.16385 [21/06/2006] says "Windows has succesfully installed the driver" please help then when i try to sync my controller to the wireless reciever for windows it doesnt work please help me

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