Wireless Xbox 360 Controller Receiver For Windows Not Detecting/Working

Anonymous

I purchased the Xbox 360 Wireless Controller Receiver For Windows and it is not working. I am running Windows 7 64-bit on a Sony Vaio VGN-NW225F laptop. I navigated to the correct place on Microsoft's website and downloaded the appropriate Windows 7 64-bit software for my receiver. It was an exe file and it installed correctly, or at least it said it did. This leads me to believe it is software and not an actual driver, because when I plug my receiver in, it lights up but comes up as "Installing device driver software..." then it says "Installation failed..." and registers the device as an unknown device.

I still press the button to sync it, and then I press the sync button on my controller, my controller recognizes the receiver and connects to it (both devices stop trying to sync) but as the receiver is not recognized by my computer, it is not communicating that a controller is connected.

This is frustrating because there is no documentation for honest support. Going to the support page it lists several things "Windows, Hardware, Audio" etc, but under NONE of these categories is this product, leading me to believe Microsoft simply doesn't give a ____ about me or my problem. Then when I go to support and try and type in my PID (product identification number) it says there is a problem with the number.

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Anonymous

i had the exact same problem, i even bought a new controller to no avail. i eventually found the solutionon another forum and now even my old controllers work. after two weeks of searching i can finally breath a sigh of relief.

Right click on Computer

Go to Properties

Click on Device Manager

Right click on the Unidentified Device

Go to Properties

Go to the Drive tab

Click on Update Driver…

Browse my computer for driver software

Let me pick from a list of device drivers on my computer

Windows Common Controller for Window Class

Xbox 360 Wireless Receiver for Windows Version: 2.1.0.1349 [8/13/2009]

Update Driver Warning

Click Yes

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107 additional answers

Anonymous

2010-03-24T19:01:47+00:00

I'm having a similar problem, though when I go through the order of operations listed above, it ends with a Code 10 (This device cannot start) error. I called Xbox support and they implied that I purchased or chose an inferior piece of equipment, even though I got it off of Amazon.

Here's what has happened so far:

I opened the package. It contained the hardware receiver and a CD/mini disk. I put the mini disk into my optical drive. I get an alert saying that this software is incompatible with my version of Windows. I have Windows 7. There's a clear as day graphic on the packaging that says "Compatible with Windows 7" but the setup utility says otherwise. So I hunted around for drivers and ultimatley found the updated driver on the Microsoft website. Downloaded it, installed it, restarted my computer. I plugged the receiver into a USB port, followed the steps from above. I choose Xbox 360 Controller for Windows Version: 2.1.0.134 [8/13/2009] as the desired driver. I hit Next. I get an update Driver Warning telling me that the Driver may not be compatible, and whether I want to continue or not. I hit yes. I get a "Installing Driver" progress bar which abruptly ends and is followed up by a Code 10.

Help, please.
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Anonymous

2010-02-05T22:17:55+00:00

Unknown device doesn't have a driver is what i get please help
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Anonymous

2010-01-23T01:23:42+00:00

The issue isn't the accessory communicating with the receiver, the issue is the receiver being recognized by Windows. It comes up as an unknown device when plugged in.
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Anonymous

2010-01-22T23:55:49+00:00

Hi Ninjames,

I would suggest you to follow these steps and check if the issue is resolved.

1.   Verify that the accessory is an officially licensed Xbox 360 wireless accessory.

2.   Examine or replace the batteries to make sure that you have fully charged the batteries in the Xbox 360 wireless accessory.

3.   Move the receiver away from other devices that could interfere with the wireless communication between the receiver and the Xbox 360 wireless accessory.

Note: Devices such as wireless routers, cordless telephones, and microwave ovens can generate wireless interference.

4.    If the light on the receiver is not illuminated, examine the USB connection between the receiver and your computer. Make sure that the receiver is connected to a powered USB 2.0 port.

5.   If you are using a wireless keyboard or mouse, disconnect the keyboard or mouse and reconnect the the wireless gaming receiver. Then try reconnecting your Xbox 360 wireless device to the PC.

For further information, visit the below mentioned link:

http://support.xbox.com/support/en/us/xbox360/kb.aspx?ID=933709&lcid=1033&category=hardware

You may also refer the below mentioned links.

http://support.xbox.com/support/en/us/nxe/default.aspx

http://support.xbox.com/support/en/us/xbox360/kb.aspx?ID=933710&lcid=1033&category=hardware

Support for Xbox:

http://support.xbox.com/support/en/us/nxe/contactus.aspx

You may also post the issue in below mentioned link.

http://forums.xbox.com/

Hope this information helped!

Thanks and regards,

Fouzan – Microsoft support.

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