Windows Update Error Code 8024A000

Anonymous
2009-02-16T20:12:40+00:00

Hi,

 When i try to take the updates, its throwing the error 8024A000.

Not to able get wats the reason

Help me out

Windows for home | Previous Windows versions | Windows update

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Anonymous
2009-02-17T02:21:56+00:00

Hello Raghav,

Thank you for posting to the Microsoft Answers Forum.

The Windows Update Error Code 8024A000 means WU E AU NOSERVICE. This is translated as AU was unable to service incoming AU calls.

I would like for you to perform general Troubleshooting steps for Windows Update.

General Windows Update Troubleshooting

The following outlines how to stop services pertaining to Windows Update, rename system folders, register related DLL files, and then restart the previously mentioned services. This troubleshooting generally applies to all Windows Update related issues.

Stopping services pertaining to Windows Update

1.     Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.

2.     If you receive a notification from User Account Control simply click Continue.

3.     At the command prompt, type the following, commands and then press ENTER after each command.

net stop wuauserv         net stop bits

net stop cryptsvc

4.     Please do not close the Command Prompt window.

Renaming folders pertaining to Windows Update

1.     At the command prompt, type the following commands, and then press Enter after each command:

2.     ren %systemroot%\System32\Catroot2 Catroot2.old

3.     ren %systemroot%\SoftwareDistribution SoftwareDistribution.old

4.     Please do not close the Command Prompt window.

Registering DLL’s pertaining to Windows Update

1.     Please copy and paste the following text into a new Notepad document, and save the file as WindowsUpdate.BAT

2.     If saved correctly the icon will change from a Notepad file to BAT file which has two blue cogs as its icon.

            -or-

3.     You can manually type each command at the command prompt:

regsvr32 c:\windows\system32\vbscript.dll /s

regsvr32 c:\windows\system32\mshtml.dll /s

regsvr32 c:\windows\system32\msjava.dll /s

regsvr32 c:\windows\system32\jscript.dll /s

regsvr32 c:\windows\system32\msxml.dll /s

regsvr32 c:\windows\system32\actxprxy.dll /s

regsvr32 c:\windows\system32\shdocvw.dll /s

regsvr32 wuapi.dll /s

regsvr32 wuaueng1.dll /s

regsvr32 wuaueng.dll /s

regsvr32 wucltui.dll /s

regsvr32 wups2.dll /s

regsvr32 wups.dll /s

regsvr32 wuweb.dll /s

regsvr32 Softpub.dll /s

regsvr32 Mssip32.dll /s

regsvr32 Initpki.dll /s

regsvr32 softpub.dll /s

regsvr32 wintrust.dll /s

regsvr32 initpki.dll /s

regsvr32 dssenh.dll /s

regsvr32 rsaenh.dll /s

regsvr32 gpkcsp.dll /s

regsvr32 sccbase.dll /s

regsvr32 slbcsp.dll /s

regsvr32 cryptdlg.dll /s

regsvr32 Urlmon.dll /s

regsvr32 Shdocvw.dll /s

regsvr32 Msjava.dll /s

regsvr32 Actxprxy.dll /s

regsvr32 Oleaut32.dll /s

regsvr32 Mshtml.dll /s

regsvr32 msxml.dll /s

regsvr32 msxml2.dll /s

regsvr32 msxml3.dll /s

regsvr32 Browseui.dll /s

regsvr32 shell32.dll /s

regsvr32 wuapi.dll /s

regsvr32 wuaueng.dll /s

regsvr32 wuaueng1.dll /s

regsvr32 wucltui.dll /s

regsvr32 wups.dll /s

regsvr32 wuweb.dll /s

regsvr32 jscript.dll /s

regsvr32 atl.dll /s

regsvr32 Mssip32.dll /s

 Restarting services pertaining to Windows Update

1.     Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.

2.     If you receive a notification from User Account Control simply click Continue.

3.     At the command prompt, type the following, commands and then press ENTER after each command.

net start wuauserv         net start bits

net start cryptsvc

exit

4.     Now please check for updates using Windows Update to see if the issue has been resolved.

These steps were provided by MVP, BSOD. Please post again and let us know if the troubleshooting provided helped to resolve your issue or if you still require further assistance. Thanks,

Marilyn

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  1. Anonymous
    2016-04-11T14:04:21+00:00

    Hi,

    Thank you for the update.

    I would suggest you to re-post your query on TechNet Forums as we have experts working on such type of issues and to help you in a better way.

    Refer to the link:

    https://social.technet.microsoft.com/Forums/windows/en-US/home?category=w8itpro

    Hope this information helps. Please let us know if you need any other assistance with Windows in future. We will be happy to assist you.

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  2. Anonymous
    2016-04-11T13:53:54+00:00

    Yes, the computer is on a domain with an SBS2012 server. I had the same problem with the server running the updates, so the update service on the server was disabled. I am trying to do the updates now manually. When I open the windows update, it tells me that my updates ar handled by a server, and then I click the link "check for updates manually".

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  3. Anonymous
    2016-04-11T12:12:55+00:00

    Hi,

    Are you connected to a domain network?

    I suggest you to perform clean boot and check, using this Microsoft Article because may be a third party application is causing this issue.

    https://support.microsoft.com/en-us/kb/929135

    NOTE: A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot. You must log on to the computer as an administrator to be able to perform a clean boot. Your computer may temporarily lose some functionality when you perform a clean boot. When you start the computer normally, the functionality returns. However, you may receive the original error message, or experience the original behavior if the problem still exists. If the computer is connected to a network, network policy settings may prevent you from following these steps.

    https://support.microsoft.com/kb/929135

    Once you perform clean boot do refer to the section “How to reset the computer to start normally after clean boot troubleshooting” to boot the computer in normal mode.

    Hope this information helps. Please let us know if you need any other assistance with Windows in future. We will be happy to assist you.

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  4. Anonymous
    2016-04-09T16:27:40+00:00

    I am still having this issue, and I am trying to follow your suggestion (and the links you provided).

    I stopped wuauserv

    I tried to stop appidsvc, but got a message that "the Identity service is not started"

    I stopped cryptsvc

    Then I tried to delete "qmgr*.dat", but received two messges that the qmgr0.dat and qmr1.dat files "could not be accessed because it is being used by another process".

    What now?

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