system has failed because iertutil.dll was not found.

Anonymous
2010-09-23T02:44:02+00:00

when starting up windows xp pro starts up and then stops and says that this application has failed because iertutil.dll was not found.

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2012-01-29T08:38:44+00:00

I've just solved the problem. Here's a tip that might be helpful. If you by any chance, after trying all the the methods mentioned here and couldn't get the problem sorted, then try this. 

Uninstall Internet Explorer 8. To uninstall Internet Explorer 8, follow these steps:

  1. Carefully select and then copy the following command:

%windir%\ie8\spuninst\spuninst.exe 2. Open up the task manager 3. Type Cmd.exe, and then press ENTER. 4. Right-click inside the Cmd.exe window, and then click Paste to paste the command that you copied in step 1. 5. Press ENTER to uninstall Internet Explorer 8. 6. When the uninstall program is finished, restart your computer.

This method worth a try if you really can't solve the problem. You can always re-install Internet Explorer 8 once your computer is back to normal.

I hope this help. This works for me!

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Anonymous
2010-09-23T13:11:01+00:00

When you see a message like this:

Explorer.EXE - Unable To Locate Component : This application has failed to start because iertutil.dll was not found. Re-installing the application may fix this problem.

This will be in the Event Log:

Event Type:    Information

Event Source:    Application Popup

Event Category:    None

Event ID:    26

Date:        2/18/2010

Time:        8:38:48 AM

Description:

Application popup: Explorer.exe - Unable To Locate Component : This application has failed to start because iertutil.dll was not found.  Re-installing the application may fix this problem.

The iertutil.dll file is required for explorer.exe to start.  If explorer.exe is not able to run, you will not be able to do much with your system until the file is replaced.

The file could have been deleted accidentally, malicious software could have deleted it or your antimalware software could have quarantined it thinking it was a threat.

Describe your current antivirus and anti malware situation:  McAfee, Symantec, Norton, Spybot, AVG, Avira!, MSE, Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc.

First here are all the things you can "try" that won't work:

sfc /scannow

The iertutil.dll is not one of the 3498 files that are protected under Windows File Protection so it will not be replaced automatically if it comes up missing.  This means that sfc /scannow will not help you.

It is also not on your XP installation CD for you to copy or expand.

You will have the same problem trying to boot into any kind of Safe Mode.

You will not be able to run a browser on the afflicted system to get on the Internet to download one.  There is also a great computer security risk in downloading files from Internet sites anyway.

You can still use Task Manager to run System Restore and that might restore it, but I have never tried it.

If iertutil.dll is missing, you can copy it from a working system to the afflicted system with the same version of XP and Internet Explorer or sometimes copy one in from another location on your system.

You can get a good copy and put it on a thumb drive, floppy, etc and copy it onto your afflicted system using Task Manager.

When you see the error, you can click past it and eventually get to your desktop background image where you can press CTRL-ALT-DEL to launch Task Manager. From TM you can click File, New Task, Browse and change the drop down "Files of type" to All Files so you can see all the files in all folders.

Browse/Navigate to c:\windows\system32 to see if iertutil.dll is really missing. If the error pops up again while you are browsing, click OK to get past it.  The explorer.exe is trying to run and can't until the missing file is replaced.

Then, still using Task Manager, browse to c:\windows\system32\dllcache and see if there is a copy of the file there.

If it is not in c:\windows\system32\dllcache, it is going to be elsewhere on your system and you can find it another way.

Start by looking in c:\windows\system32\dllcache.

If that is the only thing missing, you can just copy the file from c:\windows\system32\dllcache and paste it into c:\windows\system32 where it belongs.  If you don't find it, get one from a working system of the same type as yours, copy it to a thumb drive or floppy and still using TM, browse, copy and paste it where it needs to be.

From TM, you can still access your thumb or other even floppy media by browsing, copy, paste, etc. all work just fine. 

You use TM to browse to your thumb or floppy drive, copy the good iertutil.dll and then paste it into the c:\windows\system32 folder where it is supposed to be.

When you get going again, your system could still be afflicted so no matter what else you are using for malware protection,

do this:

Download, install, update and do a full scan with these free malware detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/

SUPERAntiSpyware: (SAS):  http://www.superantispyware.com/

These can be uninstalled later if desired.


Don't guess what the problem might be - figure it out and fix it. I need YOUR votes and points for helpful replies and Propose as Answers. I am saving up for a pony!

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  1. Anonymous
    2011-10-15T19:07:30+00:00

    Hi all, I have been getting the 'iertutil.dll was not found' message for several weeks (If not months!) including the blank desktop screen and have been booting up and loading programs directly thru the "Task Manager: File, New Task, Browse" instructions as above.

    However (Yipee!!!)  I've just downloaded 'Internet Explorer 8' via the same method (TM, etc) and lo and behold I've now restored my desktop and (It appears) all my other PC functions!

    It took several minutes to download, re-start, and update IE8 (Probably about 10 mins altogether) but it was worth the wait.

    I can't believe such a widespread problem was so easy to fix once you know how (Eureka!) so I decided to sign up to MS and reply to let everyone else in on the secret without further delay!

    Surely when these error messages pop-up it can't be too difficult to include some clues as to how to solve the problem instead of loads of sites trying to sell PC fix-it programs that will very likely cause more problems in the future.....

    I hope this helps anyone else that has been suffering the 'PC blues' for weeks,

    best regards

    Paul (It's working again, at last!)

    PS I'm glad they don't charge for using exclamation marks!   (:>)

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  2. Anonymous
    2011-10-15T19:25:45+00:00

    If anybody ever needs the file, you can always get a copy from my SkyDrive:

    You can download it and when you do, put a copy of the file in these two folders (assuming Windows is installed on your C drive):

    c:\windows\system32

    c:\windows\system32\dllcache    (that is where XP keeps backup copies of important files).

    Here is the link to my SkyDrive and you can look for the file you need there:

    http://cid-6a7e789cab1d6f39.skydrive.live.com/redir.aspx?resid=6A7E789CAB1D6F39!311

    When you see the files available for download, you may not see the file extension (.exe, .dll, .cpl, .sys, etc.), but when you download them they will have the correct extension.

    If you can't get your system on the Internet via Task Manager to download the file, you can copy the downloaded file to a USB device, floppy etc. and apply it to the afflicted system if necessary (via sneakernet).

    You need to put the downloaded files in the correct folders on your system.

    Note that suggestions to "extract" the file from a Windows XP CD will not work because the file is not on the Windows XP CD.  If somebody suggests extracting, or "try running sfc /scannow", they just don't get it (at all).  The iertutil.dll file is not one of the 3498 files that Windows File Protection cares about.  It is part of the Internet Explorer installation.

    If your iertutil file was missing, it probably did not go missing by itself.  It could be that your antivirus/antimalware program considered the file a threat and quarantined (effectively deleted) the file.

    It could also be that your system is now or has been afflicted with malicious software, so when you have the time, I would recommend you follow up with this:

    Download, install, update and do a full scan with these free malware detection programs:

    Malwarebytes (MBAM):  http://malwarebytes.org/

    SUPERAntiSpyware: (SAS):  http://www.superantispyware.com/

    They can be uninstalled later if desired.

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  3. Anonymous
    2011-11-30T02:06:17+00:00

    Thanks!  When I first searched another computer of the same type I didn't find the file.  After seeing your article I went directly to the system32 folder.  Once I copied it over, I logged on.  A patch (packaged by my company) expanded and installed.  (an IE8 patch that took it from version 8.0.6001.18702 to version 8.0.6001.18702CO)

    The computer rebooted and I was able to log on normally and all was well.  I'm glad it was only that one file that was missing or bad.  I'll now kick off a run of Malwarebytes just to be safe.

    Ken

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