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Intermittent hangs. Event log shows event 11 atapi: The driver detected a controller error on \Device\Ide\IdePort1. How do I find this device? Is this probably a hardware problem?
I am investigating intermittent hangs, where my cursor becomes an hourglass and the system will not even respond to ctrl-alt-del. In the event log, I find
Event 11 atapi : The driver detected a controller error on \Device\Ide\IdePort1.
How do i determine which physical device(s) this is associated with? Does this indicate a hardware problem, or might driver or firmware be the source?The system has been running fine for a couple years. I am not aware of any software changes that have occurred recently, though I did have to forcibly remove and reinstall iTunes a little while ago.
I have run SMART checks on all drives and run some diagnostics. I ran chkdsk on the one that I thought was the culprit, but no errors.
Just in case it was a memory-related hang, I tried to use the microsoft memory diagnostic on floppy, but it wouldn't write to the floppy (even though I could format it and copy files freely).
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi
Go into your setup and look at what drive is adressed at each port; 1,2,3,4....
Then go to Device Manager and look how many SATA controller you have and how many ports for each, then start count from 0 for IdePort0, 1, 2, etc. for each SATA controller, so if you got 4 ports for each SATA controler, here it is how you got to count:
drive 1 - IdePort0, drive 2 - IdePort1, drive 3 - IdePort2 and drive 4 - IdePort3 in sequence
I hope it helps
Have had this problem for around a year now (both with XP Pro and Win 7 Pro) very annoying.....
Have replaced hard Drives - still get error
Replaced, re seated SATA cables - still get error
Unplugged CD ROM still error
My only thought is something to do with the motherboard itself, what do others think as i have tried replacing everything else........ really horrible problem which luckily only seen on one pc, which would have to be mine of course....
I just tried replacing the motherboard on my laptop. 75 screws and 2 hours later... rebooted, and I'm still seeing the same error. ugh. make it stop!
Dell xps l702x
Have had this problem for around a year now (both with XP Pro and Win 7 Pro) very annoying.....
Have replaced hard Drives - still get error
Replaced, re seated SATA cables - still get error
Unplugged CD ROM still error
My only thought is something to do with the motherboard itself, what do others think as i have tried replacing everything else........ really horrible problem which luckily only seen on one pc, which would have to be mine of course....
The fix for my ASUS motherboard was updating the ACPI\ATK0110 drivers.
