Windows 7 can't find driver for shared printer hp LaserJet 3380

Anonymous
2010-01-04T18:55:42+00:00

When I try to add a shared printer to my Windows 7 laptop, as a network printer, Windows 7 successfully locates it on the network, but I get the following error messages:

Windows can't find a driver for hp LaserJet 3380 PCL 6.

The file '*.INF' on (Unknown) is needed.

The printer is attached to an XP desktop pc on my home network.

I tried attaching the printer locally via USB to the Windows 7 laptop and successfully loaded the printer drivers and I printed to it. But when I reconnected the printer to the XP computer I got the error messages again.

This is shared, not a network, printer, so attempting to set it up with the TCP-IP option does not work.

Printing to this printer was successful under Vista. I did a clean install of Windows 7.

Thanks for any help you can provide.

Jim

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2010-01-04T20:04:01+00:00

The 32bit driver name is different than the 64bit driver name.  You will need to create a Local Port which will basically copy the print formated data to the xpmachine share.

Here's the KB how to perform this task

http://support.microsoft.com/kb/282842

on Windows 7

Add Printer

Local Printer

Add Local Port

\XPMACHINE\printersharename    (Make the share name one word or you have to "" quote the whole thing)

Select the driver installed when you connected the device to USB

complete the wizard

print test page.

Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1

Was this answer helpful?

10+ people found this answer helpful.
0 comments

59 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2011-02-16T07:57:52+00:00

    Wow, thanks Alan!

    Just installed Win 7 & had the exact same problem as Jim1326 (dif printer).  Followed your instructions - Yeeha!  This post is over a year old?  Should have come here first.  HP said the driver came installed with Win 7?

    thanks again.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2011-02-25T02:08:53+00:00

    This implies having an xpmachine, right? I don't have such a thing. I tried all options in this thread to NO avail. I need help in English not "Computerese" Thanks.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2011-03-27T02:28:48+00:00

    Dear Alan Morris,

    God bless you! FINALLY, an answer that worked. I can print wirelessly from my Windows 7- 64 bit laptop to an HP deskjet 5550 printer that is hard wried into my desktop pc running Windows XP. Thank you, Thank you, thank you.

    You stated it simply, something that I've not been able to find anywhere on the net. And it worked. Absolutely amazed.

    Signed,

    A grateful fan.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2011-03-30T13:42:55+00:00

    any advice ?

    Here's my problem - I have a laptop that is running W7 64 bit. My infoprint 1352 is connected to an XP machine. I can see the printer via the network, however I get the same error - CANT CONNECT TO THE PRINTER 0X00000214.

    I want to install the printer on my w7 machine that's connected to the xp machine - HELP!

    Was this answer helpful?

    0 comments