Windows 7 can't find driver for shared printer hp LaserJet 3380

Anonymous

When I try to add a shared printer to my Windows 7 laptop, as a network printer, Windows 7 successfully locates it on the network, but I get the following error messages:

Windows can't find a driver for hp LaserJet 3380 PCL 6.

The file '*.INF' on (Unknown) is needed.

The printer is attached to an XP desktop pc on my home network.

I tried attaching the printer locally via USB to the Windows 7 laptop and successfully loaded the printer drivers and I printed to it. But when I reconnected the printer to the XP computer I got the error messages again.

This is shared, not a network, printer, so attempting to set it up with the TCP-IP option does not work.

Printing to this printer was successful under Vista. I did a clean install of Windows 7.

Thanks for any help you can provide.

Jim

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Anonymous

The 32bit driver name is different than the 64bit driver name. You will need to create a Local Port which will basically copy the print formated data to the xpmachine share.

Here's the KB how to perform this task

http://support.microsoft.com/kb/282842

on Windows 7

Add Printer

Local Printer

Add Local Port

\XPMACHINE\printersharename (Make the share name one word or you have to "" quote the whole thing)

Select the driver installed when you connected the device to USB

complete the wizard

print test page.

Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1

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59 additional answers

Anonymous

2011-07-06T14:22:03+00:00

Great work, Alan

I also spent way too much time searching for an answer.

Wondering why is has to be damn difficult to install printers installed on our Windows 2003 SERVER , in a Windows 7 Professional workstation at a domain.

Wiht this silution i am happy!

I simply followed "the making a local port advise" and we're there.

In my case:

\\SERVER\hp2100_1

\\SERVER\hp2800 dtn- pcl6

etc.

Thank you so much!

Regards,

Antony
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Anonymous

2011-06-21T21:32:55+00:00

I have a similar problem with the HP deskjet 5550 series. I am using Windows 7 on my laptop, and the printer is shared and connected to our home computer, which is running windows XP. I completed all of the steps you listed, but when I try to select the driver, it does not appear, and it says that I cannot connect to the printer because of the lack of driver. I did plug my laptop into the printer via USB and the driver was reported to be downloaded and installed at that point- I even used the printer while it was plugged in to my laptop.

What could I be doing wrong?

Thanks for your help.
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Anonymous

2011-03-30T13:42:55+00:00

any advice ?

Here's my problem - I have a laptop that is running W7 64 bit. My infoprint 1352 is connected to an XP machine. I can see the printer via the network, however I get the same error - CANT CONNECT TO THE PRINTER 0X00000214.

I want to install the printer on my w7 machine that's connected to the xp machine - HELP!
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