Windows 7 can't find driver for shared printer hp LaserJet 3380

Anonymous

When I try to add a shared printer to my Windows 7 laptop, as a network printer, Windows 7 successfully locates it on the network, but I get the following error messages:

Windows can't find a driver for hp LaserJet 3380 PCL 6.

The file '*.INF' on (Unknown) is needed.

The printer is attached to an XP desktop pc on my home network.

I tried attaching the printer locally via USB to the Windows 7 laptop and successfully loaded the printer drivers and I printed to it. But when I reconnected the printer to the XP computer I got the error messages again.

This is shared, not a network, printer, so attempting to set it up with the TCP-IP option does not work.

Printing to this printer was successful under Vista. I did a clean install of Windows 7.

Thanks for any help you can provide.

Jim

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Anonymous

The 32bit driver name is different than the 64bit driver name. You will need to create a Local Port which will basically copy the print formated data to the xpmachine share.

Here's the KB how to perform this task

http://support.microsoft.com/kb/282842

on Windows 7

Add Printer

Local Printer

Add Local Port

\XPMACHINE\printersharename (Make the share name one word or you have to "" quote the whole thing)

Select the driver installed when you connected the device to USB

complete the wizard

print test page.

Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1

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59 additional answers

Anonymous

2010-02-03T01:33:43+00:00

Launch the print server properties instead of trying this with Add Printer

in a command window or

Start

Run

printui /s /t1

Change Port (it this is there you are not running as Admin)

Add

Local Port

\remote\printshare

Where do you get the access denied failure?

Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1
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Anonymous

2010-02-02T00:58:03+00:00

I just tried to do this on the windows 7 machine now, logged in as an administrator, and I got 'access is denied' on this machine too. I did the net view command you posted above and I see the shared printer and I have the correct shared name.
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Anonymous

2010-02-02T00:46:44+00:00

The local port needs to be added to the Windows 7 machine when connecting to the XP machine

Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1
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Anonymous

2010-02-02T00:45:13+00:00

open a command prompt and type

net view \xpmachinename

you should see disk and file shares

Shared resources at \remotemachine

Share name               Type   Used as Comment

123                      Print           PRINTER

3333                     Print           33333

amd64                    Disk

BrotherH                 Print           Brother HL-730 (600 dpi)

canon                    Disk

CD                       Disk

clustertest              Disk

dell                     Disk

faxclient                Disk            Microsoft Shared Fax Clients

oki                      Disk

paused                   Print           paused

TOSHIBA e-STUDIO723 XPS Print           TOSHIBA e-STUDIO723 XPS

TOSHIBA e-STUDIO850 PS3 Print           TOSHIBA e-STUDIO850 PS3

XXXXX                    Print           XXXXX

Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1
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