Windows 7 will not recognize my iphone as a camera

Anonymous
2010-02-12T07:52:50+00:00

I noticed today while trying to upload pictures from my iphone, when I connect to my PC, itunes immediately recognizes my iphone, but window 7 will not recognize the device. When I try to access the files via "Computer" its not even listed as a connected device, even though itunes says it is. Normally, autoplay will come up the same time itunes launches. Reinstalled itunes and the device driver.

Now grabbed my wife's iphone, plugged it in, the computer recognizes the device as does itunes.

So whats the deal with mine? We're both running Version 3.1.3(7E18)

Can somone please help, I would like to upload my pictures and there are way to many to send by email

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2010-02-13T03:33:31+00:00

Hi Steele823,

Before proceeding with the troubleshooting, I’d suggest you to check for any settings, if any, within the iPhone (you may try and compare the settings with your wife’s iPhone, if need be) and check if you’ve accidentally missed out anything.

Here’s an Apple KB article that may just have the fix for the issue you’re facing:

iPhone or iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date

http://support.apple.com/kb/TS1538

Follow the troubleshooting steps mentioned in the above article, in the order and check if your issue gets fixed.

If the steps mentioned in the above article do not fix the issue, I’d suggest you to contact Apple Support:

Apple – Support – iPod – iTunes

http://www.apple.com/support/ipod/

Hope this helps.

Gokul - Microsoft Support

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  1. Anonymous
    2010-04-05T04:57:27+00:00

    Let me tell you something, Yakfish2.  You could make millions off this one because I have tried everything under the sun from Google forums to Apple support to toshiba support and Microsoft and you are the one that has the solution.  I did what you said and you are exactly right!!!!!!!!!!!!!!!!!!!!!!!  This is HUGE..... I am going to post this on Apple when I have a chance.  You should receive some sort of compensation, I'm telling you, because Apple hasn't even got it figured out..... Thank you so much....

    Shanrich

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  2. Anonymous
    2010-03-02T03:18:11+00:00

    I had the exact same scenario: My wife's phone worked, mine did not.  Did what yakfish2 said, and it worked!  Hooray!

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  3. Anonymous
    2010-03-02T02:26:20+00:00

    There is something wrong with the firmware in the iphone. If you have any photos that are in your photo album within the phone that are there from any source except the phone itself such as an emailed photo or downloaded photo, PC's and Macs will not recognize your phone.  You must delete the "foreign pictures" then the Mac or PC will recognize the phone. I have both a PC with Upgraded to Windows 7 and an IMac. When my PC would not recognize the iphone in MY COMPUTER but saw it as a device in the the device manager as an Apple Mobile Device, I spent hours trying to figure it out. I gave up and decided to download pics to IMac but had the same problem (iphoto would not recognize the Iphone). Scanning Apple forums, I found that many people found a solution by deleteing foreign pictures from their phone. I did this and the IMac instantly recognized my phone. I decided to go back to the PC with Windows 7 and it instantly recognized my phone and it appeared under MY COMPUTER. All is well.

    The bottom line is that foreign pictures corrupt the iphone so it is not recognizable. Something Apple will have to fix in future updates.

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  4. Anonymous
    2010-02-13T19:19:40+00:00

    I have the identical problem, except it's my wife's iPhone 3G that won't be recognized as a camera while my iPhone 3G will. Both are recognized in iTunes. I've also wiped and restored her phone from scratch through iTunes and I've tried the camera recognition across 3 PCs - two XP machines and one Windows 7 and the problem is present on all three.

    We have hundreds of photos on her phone that we're trying to get off.

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