Can you help trouble shoot Sharper Image Internet Weather Station EC-WS115?

Anonymous
2010-01-16T01:38:22+00:00

I got this as a gift. It came without a software disk. After emailing customer support I got a link to the the following software:

http://www.box.net/shared/static/6o8ihesobp.exe

I downloaded this software.  It brings up the software images on my screen ... I can enter my home location in the software ... but the software never connects to the internet ... so I star all over again.  The installation and troubleshooting guide for this software can be found at:

https://docs.google.com/viewer?a=v&pid=gmail&attid=0.1&thid=125ff9392a328df7&mt=application%2Fpdf&url=https%3A%2F%2Fmail.google.com%2Fmail%2F%3Fui%3D2%26ik%3Df308508e5f%26view%3Datt%26th%3D125ff9392a328df7%26attid%3D0.1%26disp%3Dattd%26zw&sig=AHIEtbTyi01RNj22kC0cK4nMeZULvfQL9w

This gadget is supposedly compatible with Windows 7.  I am running Windows 7 Pro on my HP Computer.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2012-06-07T15:34:15+00:00

    This ONE did it! My unit is now working, as it should. Thank you. idfan

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  2. Anonymous
    2012-06-07T21:52:30+00:00

    Has anyone had the problem with XP getting the data to the machine? I used your file (thanks Stefan) and got the data to load but for some reason starting in the last week or so the data isnt getting to the machine. Loaded the software on my Windows 7 main computer and was able to transmit the data. Did an update take place in XP or AVG that prevents the data from transfering to the machine? Any help is greatly appreciated.

     

    Thanks!

     

    • Jon

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  3. Anonymous
    2012-06-07T22:04:54+00:00

    Hello Jon,

    The problem found with AVG before was that no data was coming to the application at all, as AVG was blocking the access to the Internet. I haven't heard of any problems caused by AVG where it comes to connection between the application and the device.

    It might take a while for the data to come from the application to the device. So maybe you just need to sit and wait? If you disconnect power from the device, remove the batteries for a couple of seconds, and then put it all back and press the "connect to PC" button on the back, you should see the time show up on the WS which is the first sign of a connection.

    Good luck,

    Stefan Viveen

    Fraser Valley Software

    Hope, BC Canada

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  4. Anonymous
    2012-06-08T01:13:51+00:00

    Are the people who provide the data going to fix this ? (foreca.com)  Or is your executable going to be the only fix.  It seems like they should know at least as much as you do and take responsibilty for this problem.  Thank you for your persistence in pursuing this problem.

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  5. Anonymous
    2012-06-08T13:18:33+00:00

    As Charlie indicated I just don't understand why Foreca would intentionally mislead us.  Just strange.  I'll wait to see if this outfit does what they claim and has it up by end week.  If not I'll run Stefan's fix.  Thank you so much for effort on this Stefan!

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