Can you help trouble shoot Sharper Image Internet Weather Station EC-WS115?

After messing with this for over an hour, I now remember how poorly written this software is...  When launching the program from the disc, it downloads the real program fromwww.box.net.  At this point it stores two files in c:\programdata\5-day forecast: setup.exe and setup.msi.  What does setup.exe do... it launches setup.msi.  I am running Windows 7 Ultimate 64bit.  If you try to install the program in the 64bit program files instead of the 32bit program files (x86), the program installs it into the 32bit path anyways.

I have installed it many different ways, even launching via a command promt running as admin through this command: msiexec /i "C:\ProgramData\5-Day Forecast\setup.msi".  The only thing that I haven't done is run it with UAC turned off.

Another thing to note that when you click the button to 'update forecast' it makes two web calls to:

058177242057.ctinets.com

ip-97-74-198-142.ip.secureserver.net

My version is 1.01.

I got one for x mas and had the same issue the first time out....seemed like nothing was working and after about 30 mins, got disgusted and disconnected everything. Then, when I discovered that I could not return it, I decided to give it another try!  This time, I did everything according to the manual/installation cd as I did before, and waited about an hour this time (I am generally not very patient, but, had some time to spare this week) - and voila - it worked!!!  Everything works as it should and I am very satisfied with the gift (no paperweight here)!!

As an addendum to the above, the RF receiving indicator on the main unit stops flashing after the very first update is completed on the main unit (30-45 minutes). Also updating the forecast manually takes about 10 minutes to show the update on the main unit. (Note: The RF receiving indicator stops flashing after the first update and doesn't flash again even if you turn off your computer and then turn it on again hours later.) I haven't had an issue with the main unit not receiving the USB RF transmitter signal and the main unit is in my living room about 25 feet away.

After you do the setup (and location) and save, does the city, time, date come up immediately on the main scree?  Perhaps I'm not waiting long enough for it to do it's thing?

"I received this for Christmas and just went through setting it up. I'm using Win 7 32bit. I used the supplied disk that came with the unit, it connected, updated and installed ok. I set up my Home location and 4 other cities....."

I am curious - could you tell what version of the software that came bundled with the product? Not in front my mine right now, but there should be an 'About' page under a help menu.  Perhaps you got a newer version of the software.  The problem that a majority of us experience is we cannot use the software to set the location.

I have version V1.02   I wondered because somewhere I saw a file called 4-day forecast, but the item says 5-day forecast.  That's what's on the CD.  Every now and then when I try to start it up, a message comes on telling me I have the wrong software.  That version was found in the setup menu.  Funny that when doing the setup and I choose the city, it does come up with the city and the time/date after I save the location.  So obviously it's communicating, but it won't save those settings when I try to save the setup.  I have one computer with Vista and another with XP, but the same thing happened on both.  If you have a different version, let me know and perhaps you could send me that setup file at my email  *** Email address is removed for privacy ***

"I received this for Christmas and just went through setting it up. I'm using Win 7 32bit. I used the supplied disk that came with the unit, it connected, updated and installed ok. I set up my Home location and 4 other cities....."

I am curious - could you tell what version of the software that came bundled with the product? Not in front my mine right now, but there should be an 'About' page under a help menu.  Perhaps you got a newer version of the software.  The problem that a majority of us experience is we cannot use the software to set the location.