Can you help trouble shoot Sharper Image Internet Weather Station EC-WS115?

Anonymous
2010-01-16T01:38:22+00:00

I got this as a gift. It came without a software disk. After emailing customer support I got a link to the the following software:

http://www.box.net/shared/static/6o8ihesobp.exe

I downloaded this software.  It brings up the software images on my screen ... I can enter my home location in the software ... but the software never connects to the internet ... so I star all over again.  The installation and troubleshooting guide for this software can be found at:

https://docs.google.com/viewer?a=v&pid=gmail&attid=0.1&thid=125ff9392a328df7&mt=application%2Fpdf&url=https%3A%2F%2Fmail.google.com%2Fmail%2F%3Fui%3D2%26ik%3Df308508e5f%26view%3Datt%26th%3D125ff9392a328df7%26attid%3D0.1%26disp%3Dattd%26zw&sig=AHIEtbTyi01RNj22kC0cK4nMeZULvfQL9w

This gadget is supposedly compatible with Windows 7.  I am running Windows 7 Pro on my HP Computer.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2012-06-07T00:35:08+00:00

    Mine has not worked for over a week.  I check it every day and the date seems to advance, but the time is still not correct.  I have tried changing locations (for the weather station) and still no luck.  I'm in Peoria, IL.

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  2. Anonymous
    2012-06-06T22:20:40+00:00

    Hi Ed,

    I've been working in professional software development since the very early 90's. Worked a lot on the IBM AS/400 midrange computer, and programmed for DOS and Windows as well. In the past years I've done a lot of Internet stuff (mainly Java/JS) and currently I'm an operations manager for a software company. I don't program that much anymore myself, but am now using my skills to look at the frontend, do some testing, look at the backend, test some more, and then often I'm able to tell the developers exactly what is wrong in their code without even looking at it.

    Based on this technique, I can say that the story of a server being moved is baloney. A server either works or it doesn't, it doesn't start sending out wrong details just because somebody already wrapped it in bubblewrap :-)  The only way this would make sense would be if the actual life server was already unplugged, and some backup-server would take over that has a wrong system date or some older code on it that is doing wrong calculations. But again, when I test the response that comes from the server and run it through that epoch converter, I do get a valid date. So I have to conclude that there's nothing wrong with the server.

    Now please tell me, where did you find that epoch converter that responded with the same date as the weather station display?

    Thanks,

    Stefan Viveen

    Fraser Valley Software

    Hope, BC Canada

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  3. Anonymous
    2012-06-06T16:56:54+00:00

    Sorry about the grammar I meant to type their not there.  My bad

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  4. Anonymous
    2012-06-06T16:53:02+00:00

    Hi:

    I contacted SI yesterday via email.  This was there response.

    Dear Edward,

    Thank you for contacting Sharper Image Online regarding internet weather station. The manufacturer has advise that the servers that run the product went down. The server should be up by the end of the week, there is no action needed the product will resume normal activity. We do apologize for the inconvenience, please call the manufacturer directly for any technical assistance. The item in which you purchased was manufactured by a company called SI Products. Please contact SI Products at 888-856-6781 and/or www.sharperimageparts.com for further assistance.

    If you have any other questions regarding Sharper Image Online, please call us at 1-877-714-7444, Monday through Friday, 9:00am to 6:00pm Eastern Time or email us at ******@sharperimageonline.com.

    Sincerely,

    Sharper Image Online

    LaTresa

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  5. Anonymous
    2012-06-06T15:19:56+00:00

    I'm also in NJ and mine hasn't worked for over a week.

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