Can you help trouble shoot Sharper Image Internet Weather Station EC-WS115?

Anonymous
2010-01-16T01:38:22+00:00

I got this as a gift. It came without a software disk. After emailing customer support I got a link to the the following software:

http://www.box.net/shared/static/6o8ihesobp.exe

I downloaded this software.  It brings up the software images on my screen ... I can enter my home location in the software ... but the software never connects to the internet ... so I star all over again.  The installation and troubleshooting guide for this software can be found at:

https://docs.google.com/viewer?a=v&pid=gmail&attid=0.1&thid=125ff9392a328df7&mt=application%2Fpdf&url=https%3A%2F%2Fmail.google.com%2Fmail%2F%3Fui%3D2%26ik%3Df308508e5f%26view%3Datt%26th%3D125ff9392a328df7%26attid%3D0.1%26disp%3Dattd%26zw&sig=AHIEtbTyi01RNj22kC0cK4nMeZULvfQL9w

This gadget is supposedly compatible with Windows 7.  I am running Windows 7 Pro on my HP Computer.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2017-12-31T05:12:41+00:00

    This has happen before and was attributed to service outages with the data provider (FORECA). The updates resumed once the service came back up however, considering the age of the devices and their connection with the former Sharper Image it would be safe to assume they are no longer being updated. This could be further exacerbated if FORECA changed their API or the original API authorizations/tokens for the devices expired and there is no one there to update the software or reissue the authorizations. I would give it a few days/weeks before sending 'em to the landfill.

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  2. Anonymous
    2017-12-31T01:01:43+00:00

    I think this is Sharper Image's way of washing their hands of this.  The manufacturer very well may be out of business but I'm quite certain this is not a manufacturing defect.  The unit itself still functions normally.  There is just no data getting to it.

    Ideas?

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  3. Anonymous
    2017-12-30T20:05:51+00:00

    My Sharper Image Model EC-WS115 suddenly stopped receiving information from the server late December of 2017, via the "5 Day Forecasts software. 

    Below is what Sharper Image Customer Service e-mailed back to me.  It appears it is now a pile of trash and will no longer work as far as I can tell from the email below.  It looks like the manufacturer went out of business.

    -

    Dear Matthew,

    Thank you for contacting Sharper Image. The product you have (Sharper Image EC-WS115 & Software 5 Day Forecast) was sold by the former Sharper Image company.

    The manufacturer of the item has just gone out of business and this may be a result as to why the product has stopped working.

    If you have any other questions regarding Sharper Image, please call us at 1-877-714-7444, Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time or email us at *** Email address is removed for privacy ***.

     Sincerely,

    April

    Sharper Image Customer Service

    Thank you for contacting Sharper Image.  

    The item you have was sold by the former Sharper Image company. The manufacturer has recently went out of business, this may be a result as to why the product no longer functions. 

    If you have any other questions regarding Sharper Image, please call us at 1-877-714-7444, Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time or email us at ******@sharperimageonline.com.

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