Vista Home Basic Can't connect to Internet

Anonymous
2009-05-14T16:28:18+00:00

Hi, I have an Dell desktop with Vista Home Basic SP1 installed. It is connected to my home wireless network and Internet through router and DSL. All network connections seems working fine except no web page can be dispalyed. 

Here are the details:

Network "Access" status - Access:Local and Internet

No problem can be found with the Internet connection by running the Window Network Diagnostics (diagnostic and repair)

My another two Window XPs (at the same network) have no problem accessing the Internet

IP address is working fine, both ping and tracert to different web sites like YAHOO are working

I have tried disable the Window firewall but does not help

I also tried reset the IE setting to default but does not help

The message I received is Internet Explore cannot display the webpage

Can anybody help? Thanks!

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2009-05-17T18:21:32+00:00

Hi andowsun

If Safe Mode with Networking allowed you to view webpages, then something during startup is causing this, a Service, application, etc..

I want you to do a Selective Startup (Clean Boot) - see if this still allows you to view webpages

How-to run Windows in Selective Startup (Clean Boot)…
1.    <br>Click<br>Start, click Control Panel, click<br>System and Maintenance, click Administrative Tools, and then double-click<br>System Configuration.<br><br><br>2.    <br>Click<br>Continue, or provide Administrator credentials if prompted.<br><br><br>3.    <br>Click the<br>General tab, and click Selective startup.<br><br><br>4.    <br>Under<br>Selective startup uncheck Load startup items.<br><br><br>5.    <br>Click the<br>Services tab, check the Hide all Microsoft services box, and then click<br>Disable all.<br><br><br>6.    <br>Click the<br>Apply, then OK, and then Restart.

Ken

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Was this answer helpful?

1 person found this answer helpful.
0 comments

41 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2009-05-15T05:11:42+00:00

    Go to start and find the command prompt, right click over it and choose "run as administrator".

    Then run the above commands again.

    Matt Hudson

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2009-05-15T00:20:43+00:00

    Hi Matt, Thank you for the response. I received the following message after run Ipconfig /flushdns and Ipconfig /Registerdns

    "The requested operation requires elevation"

    Any advise?

    Thanks..

    Was this answer helpful?

    0 comments
  3. Anonymous
    2009-05-15T00:08:08+00:00

    Hi Matt, Thank you for the response. I received the following message after run Ipconfig /flushdns and Ipconfig /Registerdns

    "The requested operation requires elevation"

    Any advise?

    Thanks..

    Was this answer helpful?

    0 comments
  4. Anonymous
    2009-05-14T22:49:53+00:00

    Hi andowsun,

    Thank you for using the Microsoft Vista Community Forum.

    Do this, go to start then type cmd in the search bar and press enter.

    Once the command prompt opens, type ipconfig /flushdns and press enter.

    Then type ipconfig /registerdns and press enter.

    That should do it!

    Let us know if it does not.

    Matt Hudson

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

    Was this answer helpful?

    0 comments