I click "Address a problem with NVIDIA graphics driver" and it says "This solution could not be downloaded".

Anonymous

I click on solve PC issues (the flag) and it says Address a problem with NVIDIA graphics driver. I click it and it says

This solution could not be downloaded

Most likely causes:

Your computer was unable to download the solution at this time. Check to make sure your computer is connected to the Internet, and then try to download the solution again later.

I am connected to the internet, and windows update works, web browsing works etc. Why isn't it downloading the solution?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Download and install the latest nVidia driver for your graphics card.

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71 additional answers

Anonymous

2011-09-24T15:44:02+00:00

Many times a day my computer shuts down Windows 7 because of the NVIDIA. Can't seem to

get this resolved?
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Anonymous

2011-09-26T17:08:50+00:00

I need a solution. This reply was not a solution, wasn't help me, and the problem continue, at least 10 times a day.

Please, i need a solution
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Anonymous

I click on solve PC issues (the flag) and it says Address a problem with NVIDIA graphics driver. I click it and it says

This solution could not be downloaded

Most likely causes:

Your computer was unable to download the solution at this time. Check to make sure your computer is connected to the Internet, and then try to download the solution again later.

I am connected to the internet, and windows update works, web browsing works etc. Why isn't it downloading the solution?

Wow!!! I believe that for the first time I actually received a response, so here it is, although it will not help since we all know to look for driver updates everywhere and never find them. But anywho, here goes:

Address a problem with <br><br> has stopped working properly.<br><br><br>A driver update, if available, might prevent this problem from recurring.<br><br><br>There are several ways of locating and installing driver updates, but it is best to let Windows do this for you. Try the first step below, which describes the process. If it doesn't produce a driver update that solves the problem, then try the remaining<br> steps in the order given.<br><br><ol><br><li><a href="about:blank#here" target="_blank"><br><p><img src="http://wer.microsoft.com/Responses/include/images/right.gif">Check for optional third-party updates</p><br></a><br><div><br><p>Even if all critical updates have been installed on your computer, optional updates might be available for<br> that have yet to be installed. Here's how to use Windows Update to check for and install optional driver updates:</p><br><ol><br><li><br><p><img src="http://wer.microsoft.com/Responses/include/images/windows_update16.png"><img src="http://wer.microsoft.com/Responses/include/images/white_gradient.png">Click<br> to open Windows Update in Control Panel</p><br></li><li><br><p>In the left pane, click <b>Check for updates</b> to see if there are any optional updates available for your computer.<br></p><br></li><li><br><p>If optional updates are available, click the link to view and select the updates to install. (If you don't see this link, you might have to click<br><b>Check online for updates from Microsoft Update</b>).</p><br><p>If no optional updates are available, go to step 2.</p><br></li><li><br><p>Select the optional updates you want to install (especially if they appear to be graphics related), click<br><b>OK</b>, and then click <b>Install updates</b>.</p><br></li></ol><br></div><br></li><li><a href="about:blank#here" target="_blank"><br><p><img src="http://wer.microsoft.com/Responses/include/images/right.gif">Try updating<br> manually</p><br></a><br><div><br><p>If no optional updates were available in Windows Update, you can try updating<br> manually. </p><br><p><b>Note</b><br><br>It's best to let Windows install drivers for your hardware automatically, as described in step 1 above.</p><br><p>If you decide to manually update , here's how to do it:</p><br><ol><br><li><br><p><img src="http://wer.microsoft.com/Responses/include/images/controlpanel16.png"><img src="http://wer.microsoft.com/Responses/include/images/white_gradient.png">Click<br> to open Device Manager <img src="http://wer.microsoft.com/Responses/include/images/SecurityBadge_16x16.gif"> If you are prompted for an administrator password or confirmation, type the password or provide<br> confirmation.</p><br></li><li><br><p>In <b>Device Manager</b>, double-click <b>Display adapters</b>, and then double-click the name of the device running<br>.</p><br></li><li><br><p>Click the <b>Driver</b> tab, and then click <b>Update Driver</b>. </p><br></li><li><br><p>When asked how you want to search for driver software, click <b>Search automatically for updated driver software</b>.</p><br></li><li><br><p>Windows will locate and install a new driver if one is available.</p><br></li></ol><br></div><br></li><li><a href="about:blank#here" target="_blank"><br><p><img src="http://wer.microsoft.com/Responses/include/images/right.gif">Check the NVIDIA Corporation website for driver updates</p><br></a><br><div><br><p>If no optional updates were available in Windows Update, go online to the following website to check for driver updates:</p><br><p><a href="http://www.nvidia.com/Download/index.aspx" target="_blank"><img src="http://wer.microsoft.com/Responses/include/images/globe16.png"><img src="http://wer.microsoft.com/Responses/include/images/white_gradient.png">Click<br> to go online to the NVIDIA Corporation website to find out if a solution or update is available</a></p><br><a href="about:blank#here" target="_blank"><br><p><img src="http://wer.microsoft.com/Responses/include/images/right.gif">How to manually update a driver using a downloaded file</p><br></a><br><div><br><ol><br><li><br><p><img src="http://wer.microsoft.com/Responses/include/images/controlpanel16.png"><img src="http://wer.microsoft.com/Responses/include/images/white_gradient.png">Click<br> to open Device Manager </p><br></li><li><br><p>In <b>Device Manager</b>, locate the device you want to update, and then double-click the device name.</p><br></li><li><br><p>Click the <b>Driver</b> tab, and then click <b>Update Driver</b>.</p><br></li><li><br><p>Click <b>Browse my computer for driver software</b>.</p><br></li><li><br><p>Click the <b>Browse</b> button, and then locate the folder that you saved to your desktop.</p><br></li><li><br><p>Select the folder that contains the driver files.</p><br></li><li><br><p>Click <b>OK</b>, and then click <b>Next</b>.</p><br></li><li><br><p>Follow the instructions to complete the installation of the driver.</p><br></li></ol><br></div><br><p><b>Note</b><br><br>If you are running the latest version of and are still experiencing the problem, we recommend that you contact NVIDIA Corporation or the manufacturer for additional information and support.</p><br></div><br></li><li><a href="about:blank#here" target="_blank"><br><p><img src="http://wer.microsoft.com/Responses/include/images/right.gif">Check your computer manufacturer's website for driver updates</p><br></a><br><div><br><p>If was preinstalled on your computer, check your computer manufacturer's website for driver updates.</p><br><a href="about:blank#here" target="_blank"><br><p><img src="http://wer.microsoft.com/Responses/include/images/right.gif">How do I find my computer manufacturer?</p><br></a><br><div><br><p>Click the <b>Start</b> button <img src="http://wer.microsoft.com/Responses/include/images/StartButton_16x16.gif">, type<br><b>msinfo32</b> in the search box, and then press Enter. Your computer manufacturer is listed as the<br><b>System Manufacturer</b> in the right pane of the <b>System Information</b> window.</p><br><p><a href="http://go.microsoft.com/fwlink/?LinkId=117906" target="_blank"><img src="http://wer.microsoft.com/Responses/include/images/globe16.png"><img src="http://wer.microsoft.com/Responses/include/images/white_gradient.png">Click<br> to go online to see contact information for most computer manufacturers</a></p><br></div><br><a href="about:blank#here" target="_blank"><br><p><img src="http://wer.microsoft.com/Responses/include/images/right.gif">How to manually update a driver using a downloaded file</p><br></a><br><div><br><ol><br><li><br><p><img src="http://wer.microsoft.com/Responses/include/images/controlpanel16.png"><img src="http://wer.microsoft.com/Responses/include/images/white_gradient.png">Click<br> to open Device Manager </p><br></li><li><br><p>In <b>Device Manager</b>, locate the device you want to update, and then double-click the device name.</p><br></li><li><br><p>Click the <b>Driver</b> tab, and then click <b>Update Driver</b>.</p><br></li><li><br><p>Click <b>Browse my computer for driver software</b>.</p><br></li><li><br><p>Click the <b>Browse</b> button, and then locate the folder that you saved to your desktop.</p><br></li><li><br><p>Select the folder that contains the driver files.</p><br></li><li><br><p>Click <b>OK</b>, and then click <b>Next</b>.</p><br></li><li><br><p>Follow the instructions to complete the installation of the driver.</p><br></li></ol><br></div><br></div><br></li></ol><br>!\[\](http://wer.microsoft.com/Responses/include/images/right.gif)What is a driver?<br><br>A driver is software that allows your computer to communicate with hardware or devices. Without drivers, the hardware you connect to your computer (for example, a video card or a webcam) will not work properly.
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Address a problem with has stopped working properly. A driver update, if available, might prevent this problem from recurring. There are several ways of locating and installing driver updates, but it is best to let Windows do this for you. Try the first step below, which describes the process. If it doesn't produce a driver update that solves the problem, then try the remaining steps in the order given. <ol> <li><a href="about:blank#here" target="_blank"> <img src="http://wer.microsoft.com/Responses/include/images/right.gif">Check for optional third-party updates </a> <div> Even if all critical updates have been installed on your computer, optional updates might be available for that have yet to be installed. Here's how to use Windows Update to check for and install optional driver updates: <ol> <li> <img src="http://wer.microsoft.com/Responses/include/images/windows_update16.png"><img src="http://wer.microsoft.com/Responses/include/images/white_gradient.png">Click to open Windows Update in Control Panel </li><li> In the left pane, click Check for updates to see if there are any optional updates available for your computer. </li><li> If optional updates are available, click the link to view and select the updates to install. (If you don't see this link, you might have to click Check online for updates from Microsoft Update). If no optional updates are available, go to step 2. </li><li> Select the optional updates you want to install (especially if they appear to be graphics related), click OK, and then click Install updates. </li></ol> </div> </li><li><a href="about:blank#here" target="_blank"> <img src="http://wer.microsoft.com/Responses/include/images/right.gif">Try updating manually </a> <div> If no optional updates were available in Windows Update, you can try updating manually. Note It's best to let Windows install drivers for your hardware automatically, as described in step 1 above. If you decide to manually update , here's how to do it: <ol> <li> <img src="http://wer.microsoft.com/Responses/include/images/controlpanel16.png"><img src="http://wer.microsoft.com/Responses/include/images/white_gradient.png">Click to open Device Manager <img src="http://wer.microsoft.com/Responses/include/images/SecurityBadge_16x16.gif"> If you are prompted for an administrator password or confirmation, type the password or provide confirmation. </li><li> In Device Manager, double-click Display adapters, and then double-click the name of the device running . </li><li> Click the Driver tab, and then click Update Driver. </li><li> When asked how you want to search for driver software, click Search automatically for updated driver software. </li><li> Windows will locate and install a new driver if one is available. </li></ol> </div> </li><li><a href="about:blank#here" target="_blank"> <img src="http://wer.microsoft.com/Responses/include/images/right.gif">Check the NVIDIA Corporation website for driver updates </a> <div> If no optional updates were available in Windows Update, go online to the following website to check for driver updates: <a href="http://www.nvidia.com/Download/index.aspx" target="_blank"><img src="http://wer.microsoft.com/Responses/include/images/globe16.png"><img src="http://wer.microsoft.com/Responses/include/images/white_gradient.png">Click to go online to the NVIDIA Corporation website to find out if a solution or update is available</a> <a href="about:blank#here" target="_blank"> <img src="http://wer.microsoft.com/Responses/include/images/right.gif">How to manually update a driver using a downloaded file </a> <div> <ol> <li> <img src="http://wer.microsoft.com/Responses/include/images/controlpanel16.png"><img src="http://wer.microsoft.com/Responses/include/images/white_gradient.png">Click to open Device Manager </li><li> In Device Manager, locate the device you want to update, and then double-click the device name. </li><li> Click the Driver tab, and then click Update Driver. </li><li> Click Browse my computer for driver software. </li><li> Click the Browse button, and then locate the folder that you saved to your desktop. </li><li> Select the folder that contains the driver files. </li><li> Click OK, and then click Next. </li><li> Follow the instructions to complete the installation of the driver. </li></ol> </div> Note If you are running the latest version of and are still experiencing the problem, we recommend that you contact NVIDIA Corporation or the manufacturer for additional information and support. </div> </li><li><a href="about:blank#here" target="_blank"> <img src="http://wer.microsoft.com/Responses/include/images/right.gif">Check your computer manufacturer's website for driver updates </a> <div> If was preinstalled on your computer, check your computer manufacturer's website for driver updates. <a href="about:blank#here" target="_blank"> <img src="http://wer.microsoft.com/Responses/include/images/right.gif">How do I find my computer manufacturer? </a> <div> Click the Start button <img src="http://wer.microsoft.com/Responses/include/images/StartButton_16x16.gif">, type msinfo32 in the search box, and then press Enter. Your computer manufacturer is listed as the System Manufacturer in the right pane of the System Information window. <a href="http://go.microsoft.com/fwlink/?LinkId=117906" target="_blank"><img src="http://wer.microsoft.com/Responses/include/images/globe16.png"><img src="http://wer.microsoft.com/Responses/include/images/white_gradient.png">Click to go online to see contact information for most computer manufacturers</a> </div> <a href="about:blank#here" target="_blank"> <img src="http://wer.microsoft.com/Responses/include/images/right.gif">How to manually update a driver using a downloaded file </a> <div> <ol> <li> <img src="http://wer.microsoft.com/Responses/include/images/controlpanel16.png"><img src="http://wer.microsoft.com/Responses/include/images/white_gradient.png">Click to open Device Manager </li><li> In Device Manager, locate the device you want to update, and then double-click the device name. </li><li> Click the Driver tab, and then click Update Driver. </li><li> Click Browse my computer for driver software. </li><li> Click the Browse button, and then locate the folder that you saved to your desktop. </li><li> Select the folder that contains the driver files. </li><li> Click OK, and then click Next. </li><li> Follow the instructions to complete the installation of the driver. </li></ol> </div> </div> </li></ol> !\[\](http://wer.microsoft.com/Responses/include/images/right.gif)What is a driver? A driver is software that allows your computer to communicate with hardware or devices. Without drivers, the hardware you connect to your computer (for example, a video card or a webcam) will not work properly.

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Anonymous

2011-10-31T21:56:21+00:00

I have been manually updating my driver this way for a while. The update service has never downloaded my NVidia 6800 gt driver. I am still having issues. I have internet explorer close regularly. I also have a continuously occurring lag problem when playing games. I have one second of lag that repeats every three minutes. I have searched for solution for the last month.

Problem with drivers were mentioned as a possible problem from game support. Does anyone understand this?
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