I click "Address a problem with NVIDIA graphics driver" and it says "This solution could not be downloaded".

Anonymous
2009-12-14T04:08:32+00:00

I click on solve PC issues (the flag) and it says Address a problem with NVIDIA graphics driver. I click it and it says

This solution could not be downloaded


Most likely causes:

Your computer was unable to download the solution at this time. Check to make sure your computer is connected to the Internet, and then try to download the solution again later.


I am connected to the internet, and windows update works, web browsing works etc. Why isn't it downloading the solution?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2009-12-14T07:50:49+00:00

Download and install the latest nVidia driver for your graphics card.

Was this answer helpful?

1 person found this answer helpful.
0 comments No comments

71 additional answers

Sort by: Newest
  1. Anonymous
    2014-03-26T00:43:51+00:00

    Ohh and were not the only ones:

    http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/193f8c67-5aed-4fc5-9fa2-335865ebbc9a

    This just started with my pc  a day ago.  I went to NVIDIA and let them run it through and they said my driver was updated. Which I already knew that!

    What did I change recently on my pc I thought? I went back and reset my User Account Control settings (UAC) back to default, I had it on HIGH. I then archived the message telling me about the driver.

    It's gone!!!!

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2013-10-22T05:28:49+00:00

    This thread goes back to '09 and may not be at all relevant to whatever your problem is.

    As with several previous posters who had a new question you should start a new thread,

    and give details of what is, or is not happening. Include your system specifications and...

    please  don't include a full and basically useless (except for the graphics card make and model)

    dxdiag  report.

    Also - Don't use a driver newer than 310.90 or 314.22 with 400 or 500 series Nvidia cards.

    There have apparently been on going issues with newer drivers and these cards

    (still using the 310.90 driver with my GTX560ti ).

    Don't use any form of automated graphics driver update (especially Windows updates or Device Manager).

    Always download from Nvidia and uninstall via Programs and Features.

    Reboot before installing the new drivers.

    Download Nvidia WHQL drivers from their site - Unless using a laptop, in which case download the drivers

    from the web sit for the mfg of the laptop -

    NVIDIA Driver Downloads - Advanced Search

    (EDIT: March 2014) Newer drivers from 331.58 on have not been a problem with my GTX560ti.

    The  series of Nvidia graphics driver to avoid when using 400/500 series cards is the  320.--  versions.

    EDIT: Again (2015) - Even this post is now two years old and driver versions are not necessarily relevant.

    PEOPLE - If you have a problem with Nvidia drivers start a new thread

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2013-10-22T00:05:16+00:00

    Display Devices


              Card name: NVIDIA GeForce GTX 560 Ti  

           Manufacturer: NVIDIA

              Chip type: GeForce GTX 560 Ti

               DAC type: Integrated RAMDAC

             Device Key: Enum\PCI\VEN_10DE&DEV_1200&SUBSYS_83901043&REV_A1

         Display Memory: 4050 MB

       Dedicated Memory: 978 MB

          Shared Memory: 3071 MB

           Current Mode: 1920 x 1080 (32 bit) (60Hz)

           Monitor Name: ViewSonic VX2753 SERIES

          Monitor Model: VX2753 SERIES

             Monitor Id: VSC7228

            Native Mode: 1920 x 1080(p) (60.000Hz)

            Output Type: HDMI

            Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

    Driver File Version: 9.18.0013.2723 (English)

         Driver Version: 9.18.13.2723

            DDI Version: 11

           Driver Model: WDDM 1.1

      Driver Attributes: Final Retail

       Driver Date/Size: 9/12/2013 04:58:10, 15703688 bytes

            WHQL Logo'd: Yes

        WHQL Date Stamp:

      Device Identifier: {D7B71E3E-5140-11CF-5079-9DA31CC2C435}

              Vendor ID: 0x10DE

              Device ID: 0x1200

              SubSys ID: 0x83901043

            Revision ID: 0x00A1

     Driver Strong Name: oem82.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section030:9.18.13.2723:pci\ven_10de&dev_1200

         Rank Of Driver: 00E02001

            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

       Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

           D3D9 Overlay: Supported

                DXVA-HD: Supported

           DDraw Status: Enabled

             D3D Status: Enabled

             AGP Status: Enabled

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2012-10-08T14:38:54+00:00

    This is a bug in PC Issues. Basically Microsoft have a duff link in their PC Issues database so whenever an NVidia driver blue screens (which seems to be a common problem), it tries to download a fix from an invalid URL, which will always fail.

    From the age of this thread and the fact that PC Issues is still trying to download a fix from an invalid URL, it seems Microsoft have no intention of finding the broken URL in their database and fixing it.

    The best solution available to you is to check NVidia's own website for new drivers which do get released from time to time and hope one of them fixes the bug. If all else fails it's probably worth replacing the graphics card with one for which a working driver is available. Or just live with occasional blue screen crashes.

    My GeForce 210 used to crash (blue screen) about once a month, but just I've installed the latest driver released in August 2012, and although it crashed after rebooting the first time, since then it has been running fine, so hopefully this is now fixed. If it does it again, I will buy a non-nVidia graphics card. I've never had this kind of problem before, but it seems nVidia really are habitually shipping buggy drivers, rendering their hardware unusable and unfit for the purpose sold.

    Two more notes on nVidia drivers:

    1, The 'automatically find drivers' option on their web site does not seem to work (says's it needs Java, even after you re-install Java - might be that it only works with specific browsers, or maybe it's just not Windows 7 compatible).

    2, The nVidia driver installers tend to crash and you can't normally install the driver using them. The solution to this is to install the driver via the windows Device Manager. Proceed with the download/install process until it crashes (by this time it will have unpacked the files), find the graphics adapter in device manager, display properties, click to upgrade driver, and choose option to browse to find, select the folder the nVidia driver was unpacked to, and select sub folders. It should find the driver file and install it without any further problems.

    3, The latest driver may also have bugs in it, and may be better or worse than your current one. You can normally roll back to an earlier driver using Device Manager.

    And finally, to get rid of the flawed PC Issue message just click the option to dismiss it (it won't know you've upgraded the driver).

    Microsoft - You have an invalid URL in your PC Actions database. Fix it. It's not hard. Just test every nVidia URL in your database, and fix the one that does not resolve.

    NVidia - Your drivers don't work and cause PCs to blue screen. Also, your installers crash. Also your scan to find driver technology doesn't work. Also I won't buy another nVidia product.

    Was this answer helpful?

    0 comments No comments