Video freezes, nvidia 8800GT, probable driver issue

Anonymous
2009-11-14T10:24:12+00:00

Looking at their forums, it should become apparent that nvidia does not care about problems their customers are having. Therefore, I have to turn to people they might listen to or work with to solve such problems - Windows and Microsoft.

I am running Windows 7 Ultimate x64 (Retail). My video card is a nVidia Geforce 8800 GT.

The issue is that the video is locking up, flickering, freezing, and even sometimes causing the "blue screen of death" - The problem is widely reported, and is also widely misdiagnosed as overheating. The card is not overheating, let me be quite clear on this. The card is also not old and ready to die (Another common misdiagnosis by techs who would brush difficult problems away.)

The issue is: Whatever nVidia has done with their drivers, they do not get along with Windows 7. The issue, if you search the web, is exclusively a Windows 7 problem.

I saw an article earlier regarding something that was implemented in Vista that would detect if the video drivers were crashing, and attempt to close and restart them without rebooting. I can not remember what this feature is called, nor can I find that info again (I found it while at work and did not save the URL sadly) - but it certainly seems like that's what is going on.  The video will flicker while I am in a game, the game will freeze, and then after a second, the screen will go black, then the game will come back up, but at lower graphic detail. Evenually, the game will do the same thing again, and go back to full detail.

That's just a theory, though, of course.

I have tried the latest nvidia drivers, as well as the drivers from Windows update. I have not yet tried the nvidia beta drivers, but have read from other users that there was no luck in using them.  Some users reported luck when using the default drivers of WIndows 7, or the Windows Update drivers, but I had no luck, and many others also didn't.  I may try rolling back to some much older Vista drivers to see what happens.

In any case, my purpose here was less to get an answer, and more to really just spread the word more about this problem. Maybe a Microsoft employee will see this post and report it to someone who can have their people talk to nvidia's people, so to speak, because nvidia people do not frequent their forums. There are threads there with issues unsolved from over 2 years ago, and those are similar to some other issues we still have today with TV-Out. But that's another topic entirely.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2009-11-24T01:00:16+00:00

Well, no problems so far beyond some flicker. The flicker does make me nervous, but otherwise, no crashes in almost 24 hours. I have been running Folding@Home on it constantly and it doesn't seem to have had any issues with that, either.  Folding@Home has it running at 97-98% GPU usage constantly, and it's sitting at 67 degrees Celsius, which is just fine. It is looking more and more like it was my 8800.

But I do still wonder what the ____ could have caused it to act so crazy, hmm...

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  1. Anonymous
    2009-11-18T04:57:08+00:00

    I'm having a very similar problem....... whenever I run a game, the screen goes black and I get an error that "the display driver has stopped working and was recovered......" then it will come back up in the game after approx. 10 secs. After 4-5 of those, it will drop to the desktop (sound of game still in background) and hang there for about a minute or so. It will then resume the game only to start all over again. This has gotten MORE than frustrating after following every tip that Microsoft, Nvidia, BFG (mfg of my card) and MSI can think of. Everything worked perfect in WinXP and only started having the problem when I upgraded to Vista Ultimate 64 and then upgraded to Windows 7 Ultimate 64bit. I am on the verge of dumping everything, asking for a refund on vista and windows 7 and reverting back to XP Pro. Or just buying a Mac.  Below is my system info. ANY help would be greatly appreciated!!!!

    Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)

               Language: English (Regional Setting: English)

    System Manufacturer: MSI

           System Model: MS-7522

                   BIOS: Default System BIOS

              Processor: Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz (8 CPUs), ~2.7GHz

                 Memory: 12288MB RAM

    Available OS Memory: 12278MB RAM

              Page File: 1553MB used, 23000MB available

            Windows Dir: C:\Windows

        DirectX Version: DirectX 11

    DX Setup Parameters: Not found

       User DPI Setting: Using System DPI

     System DPI Setting: 96 DPI (100 percent)

        DWM DPI Scaling: Disabled

         DxDiag Version: 6.01.7600.16385 64bit Unicode


    DxDiag Notes


          Display Tab 1: No problems found.

            Sound Tab 1: No problems found.

            Sound Tab 2: No problems found.

              Input Tab: No problems found.


    Display Devices


              Card name: NVIDIA GeForce GTX 285

           Manufacturer: NVIDIA

              Chip type: GeForce GTX 285

               DAC type: Integrated RAMDAC

             Device Key: Enum\PCI\VEN_10DE&DEV_05E3&SUBSYS_0F7D19F1&REV_A1

         Display Memory: 4077 MB

       Dedicated Memory: 1005 MB

          Shared Memory: 3071 MB

           Current Mode: 1280 x 1024 (32 bit) (75Hz)

           Monitor Name: Generic PnP Monitor

          Monitor Model: unknown

             Monitor Id: PTW06A5

            Native Mode: 1280 x 1024(p) (75.025Hz)

            Output Type: HD15

            Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

    Driver File Version: 8.17.0011.9555 (English)

         Driver Version: 8.17.11.9555

            DDI Version: 10

           Driver Model: WDDM 1.1

      Driver Attributes: Final Retail

       Driver Date/Size: 11/13/2009 23:15:57, 11774568 bytes

            WHQL Logo'd: n/a

        WHQL Date Stamp: n/a

      Device Identifier: {D7B71E3E-46A3-11CF-125F-762F1FC2C535}

              Vendor ID: 0x10DE

              Device ID: 0x05E3

              SubSys ID: 0x0F7D19F1

            Revision ID: 0x00A1

     Driver Strong Name: oem33.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section003:8.17.11.9555:pci\ven_10de&dev_05e3

         Rank Of Driver: 80E62001

            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

       Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

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                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

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                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

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                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

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                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

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                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

           D3D9 Overlay: Supported

                DXVA-HD: Supported

           DDraw Status: Enabled

             D3D Status: Enabled

             AGP Status: Enabled


    Sound Devices


                Description: Speakers (Realtek High Definition Audio)

     Default Sound Playback: Yes

     Default Voice Playback: Yes

                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_14627522&REV_1000

            Manufacturer ID: 1

                 Product ID: 100

                       Type: WDM

                Driver Name: RTKVHD64.sys

             Driver Version: 6.00.0001.5888 (English)

          Driver Attributes: Final Retail

                WHQL Logo'd: n/a

              Date and Size: 7/6/2009 16:19:02, 1824672 bytes

                Other Files:

            Driver Provider: Realtek Semiconductor Corp.

             HW Accel Level: Basic

                  Cap Flags: 0x0

        Min/Max Sample Rate: 0, 0

    Static/Strm HW Mix Bufs: 0, 0

     Static/Strm HW 3D Bufs: 0, 0

                  HW Memory: 0

           Voice Management: No

     EAX(tm) 2.0 Listen/Src: No, No

       I3DL2(tm) Listen/Src: No, No

    Sensaura(tm) ZoomFX(tm): No

                Description: Realtek Digital Output (Realtek High Definition Audio)

     Default Sound Playback: No

     Default Voice Playback: No

                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_14627522&REV_1000

            Manufacturer ID: 1

                 Product ID: 100

                       Type: WDM

                Driver Name: RTKVHD64.sys

             Driver Version: 6.00.0001.5888 (English)

          Driver Attributes: Final Retail

                WHQL Logo'd: n/a

              Date and Size: 7/6/2009 16:19:02, 1824672 bytes

                Other Files:

            Driver Provider: Realtek Semiconductor Corp.

             HW Accel Level: Basic

                  Cap Flags: 0x0

        Min/Max Sample Rate: 0, 0

    Static/Strm HW Mix Bufs: 0, 0

     Static/Strm HW 3D Bufs: 0, 0

                  HW Memory: 0

           Voice Management: No

     EAX(tm) 2.0 Listen/Src: No, No

       I3DL2(tm) Listen/Src: No, No

    Sensaura(tm) ZoomFX(tm): No....

    ......etc, etc, etc,

         Name: NVIDIA GeForce GTX 285

    Device ID: PCI\VEN_10DE&DEV_05E3&SUBSYS_0F7D19F1&REV_A1\4&12B3CBB2&0&0018

       Driver: C:\Windows\System32\DriverStore\FileRepository\nv_disp.inf_amd64_neutral_97018fc4da3c3bfd\NvCplSetupEng.exe, 14.00.0000.0162 (English), 11/13/2009 23:15:57, 17808120 bytes

       Driver: C:\Windows\system32\DRIVERS\nvBridge.kmd, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 11240 bytes

       Driver: C:\Windows\system32\DRIVERS\nvlddmkm.sys, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 13693928 bytes

       Driver: C:\Windows\system32\OpenCL.dll, 1.00.0000.0000 (English), 11/13/2009 23:15:57, 76904 bytes

       Driver: C:\Windows\system32\dpinst.exe, 2.01.0000.0000 (English), 9/27/2009 15:12:22, 930272 bytes

       Driver: C:\Windows\system32\nvapi64.dll, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 1541736 bytes

       Driver: C:\Windows\system32\nvcompiler.dll, 6.14.0011.9555 (English), 11/13/2009 23:15:57, 15874664 bytes

       Driver: C:\Windows\system32\nvcuda.dll, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 5347944 bytes

       Driver: C:\Windows\system32\nvcuvenc.dll, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 2028136 bytes

       Driver: C:\Windows\system32\nvcuvid.dll, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 2332264 bytes

       Driver: C:\Windows\system32\nvd3dumx.dll, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 11774568 bytes

       Driver: C:\Windows\system32\nvdecodemft.dll, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 362600 bytes

       Driver: C:\Windows\system32\nvencodemft.dll, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 4660840 bytes

       Driver: C:\Windows\system32\nvinfo.pb, 11/13/2009 23:15:57, 8861 bytes

       Driver: C:\Windows\system32\nvoglv64.dll, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 19222120 bytes

       Driver: C:\Windows\system32\nvwgf2umx.dll, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 5915752 bytes

       Driver: C:\Windows\SysWow64\OpenCL.dll, 1.00.0000.0000 (English), 11/13/2009 23:15:57, 76392 bytes

       Driver: C:\Windows\SysWow64\nvapi.dll, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 1249896 bytes

       Driver: C:\Windows\SysWow64\nvcompiler.dll, 6.14.0011.9555 (English), 11/13/2009 23:15:57, 11381352 bytes

       Driver: C:\Windows\SysWow64\nvcuda.dll, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 4001384 bytes

       Driver: C:\Windows\SysWow64\nvcuvenc.dll, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 1989224 bytes

       Driver: C:\Windows\SysWow64\nvcuvid.dll, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 2243176 bytes

       Driver: C:\Windows\SysWow64\nvd3dum.dll, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 9333352 bytes

       Driver: C:\Windows\SysWow64\nvdecodemft.dll, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 289384 bytes

       Driver: C:\Windows\SysWow64\nvencodemft.dll, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 4147816 bytes

       Driver: C:\Windows\SysWow64\nvoglv32.dll, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 14060136 bytes

       Driver: C:\Windows\SysWow64\nvwgf2um.dll, 8.17.0011.9555 (English), 11/13/2009 23:15:57, 4241000 bytes

       Driver: C:\Program Files\NVIDIA Corporation\Uninstall\nvdisp.nvu, 11/13/2009 23:15:57, 19007 bytes

       Driver: C:\Program Files\NVIDIA Corporation\Uninstall\nvudisp.exe, 1.10.0051.0029 (English), 11/13/2009 23:15:57, 645224 bytes

       Driver: C:\Windows\system32\nvcod.dll, 1.07.0008.0073 (English), 11/13/2009 23:15:57, 202344 bytes

       Driver: C:\Windows\system32\nvcod178.dll, 1.07.0008.0073 (English), 11/13/2009 23:15:57, 202344 bytes

    I have tried every driver nvidia has that will install, even the newly released one for windows 7 64 bit (released today) to no avail.

    PLEASE HELP!!

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  2. Anonymous
    2009-11-18T01:44:41+00:00

    Amazing!

    I just found this site after doing a Google search for an nVidia problem I had for the first time today. I have the 8800 GT as well. I'm running a 64 bit Vista "hot rod" dual core H-P PC with 4 gigs of ram. I've had the PC for a year and never had ANY video problems until I started playing Call of Duty 4 today. The first 5 seconds into the game it froze. I had to re-power the PC then it told me that if I had just added hardware or updated drivers it may have caused it. As a matter of fact, I DID update the driver because of the freeze up. The restore program Microsoft had in Vista took care of the basic problem. To make a long story short, I did a restore to about a week ago. Re-booted and now everything is fine. Tried the Call of Duty and it runs great. Definitely a problem with that particular driver update and my Vista 64 bit system. I've had two nVidia cards in PC's in the past and loved them but I'm beginning to think less of them after this. Maybe I'm just letting it get to me. I don't like PC's not working like they're supposed to. 

    I agree with Gary, hope someone will talk with the nVidia techs and see what can be done to iron these problems out.

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  3. Anonymous
    2009-11-17T12:55:04+00:00

    Sometimes using older drivers can help. Nvidia is good about keeping an archive of them. Another thing to try is to make sure absolutely no unnecessary processes/programs are running in the background. You really have to check. For instance if you use Steam, quite a few of their games have the repellent Punkbuster A and B services which run even when you aren't playing that particular game and can cause issues. Or maybe you have updaters running that don't need to be. You're technically savvy, so try Autoruns to see what is set to run with Windows.


    MS-MVP - Elephant Boy Computers - Don't Panic!

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  4. Anonymous
    2009-11-17T01:20:53+00:00

    Thanks for your help, guys. I'll try all the things you have suggested.

    On the list of things I had already thought of doing:

    My power supply certainly has the amperage.

    Card is seated fine.

    Power connector is fine.

    Dxdiag reports nothing out of the ordinary.

    I am currently running an older version of the drivers, and it seems to be doing OK. By coincidence, I just installed Modern Warfare 2 yesterday, and it ran a DirectX updater, probably the one you are talking about, and it did download and install some items. I had some graphical stutter in the game so far, but nothing that caused me to crash. I'll be playing World of Warcraft tonight, which is where I was crashing before, and we'll see how it does...

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