[SOLVED] Windows 7 64 bit crashes constantly with games - APPCRASH - Fault Module Name: d3d9.dll

Anonymous
2010-02-01T06:47:05+00:00

Greetings,

I had Vista 64 and now upgraded to Windows 7 64bit.  80% of my games crash on load.

As other I have googled the shiznit out of this, it seems most people crash some time into a game, I crash without the thing loading at all.

My setup.

Processor Information:

Qx9770 (I run clocked and not clocked, all modes crash)

Asus Striker II Extreme motherboard

Windows Version:

    Windows 7 (64 bit)

Video Card:

    Driver:  NVIDIA GeForce 9800 GTX/9800 GTX+

    DirectX Driver Name:  nvd3dum.dll

    Driver Version:  8.17.11.9562 (driver 195.62, I've also tried 196.xx)

    DirectX Driver Version:  8.17.11.9562

    DirectX Card: NVIDIA GeForce 9800 GTX/9800 GTX+

    Number of Monitors:  2

    Number of Logical Video Cards:  2 (SLI and NO SLI, still crash)

    Primary Display Resolution:  1920 x 1200

    Desktop Resolution: 3200 x 1200

Sound card:

    Audio device: Speakers (SoundMAX Integrated D

Memory:

    RAM:  4094 Mb

These games run off Steam mainly but also games not in steam crash.

Fallout 3

Halfllife 2

Ghostbusters

JadeEmpire

MassEffect

Mirror's Edge  various others.

Surprisingly Crysis works, Company of heroes also.

A typical crash brings up this window.

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    Fallout3.exe

  Application Version:    1.7.0.3

  Application Timestamp:    4a40f18b

  Fault Module Name:    d3d9.dll

  Fault Module Version:    6.1.7600.16385

  Fault Module Timestamp:    4a5bd9a9

  Exception Code:    c0000005

  Exception Offset:    00004bc5

  OS Version:    6.1.7600.2.0.0.256.1

  Locale ID:    3081

  Additional Information 1:    0a9e

  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:    0a9e

  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Any suggestions?

Windows for home | Previous Windows versions | Gaming

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Anonymous
2011-12-12T03:55:11+00:00

Hello Ericsz,

There are several issues that can cause this and other problems that lead to the Appcrash error. There is another post that has several steps to troubleshoot the issue, try those steps and see if they help.

 http://answers.microsoft.com/en-us/windows/forum/windows_7-gaming/appcrash-error-when-playing-some-games/dfc6f06c-a75f-4306-ac85-35dbbf8485a9?tm=1323661425093

LD

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  1. Anonymous
    2010-02-11T17:58:46+00:00

    Eriksz,

         When you upgraded to Windows 7 did you perform a normal install or did you do a custom (clean) install?  Here is a couple things to try. 

    Perform a Clean Boot to just make sure nothing else is getting in the way.

    Create a new user and install one of the games on that user and test.

    Run the System File Checker and Disk Error Check

    Mike - Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  2. Anonymous
    2010-02-12T23:02:02+00:00

    Greetings, I did an upgraded install, it was not a clean install, I did not format the drive etc....

    I'll try those steps out, thankyou.

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  3. Anonymous
    2010-02-15T06:59:36+00:00

    Well well well..  Mike, thankyou for pointing in the right direction with regards to trouble shooting this. It turns out, after doing a clean boot, it wasn't any of the services but one of the startup items . After disbaling groups of startup applications and restarting  narrowed it down.

    EVGA Precision and it's Wrappers cause DirectX9 to fail on windows 7.  Well at least on my installation. Now everything works, i.e. all DX9 games.

    Thanks Mike.

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  4. Anonymous
    2010-05-10T05:46:36+00:00

    I am still having this problem and I am not using EVGA precision.

    Clean boot didn't help either.  I disabled EVERYthing except core

    Microsoft services that cannot be disabled, and the problem still happens.

    I also tried reinstalling DX9 but couldn't because Windows 7 already comes with DX11,

    which can't be uninstalled.  This is still in

    d3d9.dll appcrash  c0000005

    Colonization.exe
    1.0.0.1
    49a88196
    D3D9.DLL
    6.1.7600.16385
    4a5bd9a9
    c0000005
    0018e6f1
    928
    01caf0031ed0a600
    C:\Program Files (x86)\2K Games\Firaxis Games\Sid Meier's Civilization IV Colonization\Colonization.exe
    C:\Windows\system32\D3D9.DLL
    6e573605-5bf6-11df-8d38-001d7da2e2ba

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