Desktop shortcuts to items on network drives sometimes disappear from desktop

Anonymous
2009-10-05T10:31:59+00:00

I have a number of shortcut icons on my Windows 7 (RC1) desktop to networked items - some are folders on a NAS, some are mapped as drives, etc. However, sometimes Windows 7 seems to simply remove all of them without notice and I have to recreate all the shortcuts to my NAS items again.

I wondered at first if this may have been because Windows would sometimes boot before all of my network devices became available, but when that happens it just correctly marks the icons with a red cross to indicate that it couldn't find them at boot time, and as soon as the NAS is available then the shortcuts work fine.

However at random intervals, all seven of these shortcuts simply disappear from the desktop. All other shortcuts and icons are fine, and the mapped drives are still present in my 'Computer' display - it's just the NAS-related shortcuts on the desktop which vanish.

Any idea why this might be happening?

Andre

Windows for home | Previous Windows versions | Accessibility

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-11-02T19:48:31+00:00

If you create desktop shortcuts to removable storage places such as NAS the icons will disappear from time to time because Windows 7 has a built in task schedule to clean up broken and unused links. 

To prevent the task from running you need to disable the task in the task schedular: start-programs-accessories-system tools-task scheduler

Expand the tree in the left hand pane until you get to Task Scheduler Library-Microsoft-Windows-Diagnosis.

In the right hand pane, right click the task named Scheduled and click Disable.

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Anonymous
2015-04-30T16:17:45+00:00

This feature is extremely annoying.  Whenever I take my work laptop on the road, this has happens and I never knew why until now.  In my case, when the shortcuts to my network folders and applications disappeared, there was no trace left, not in my computer or anywhere.  And trying to figure out how to remap them all was a nightmare!!!  Productivity lost, headaches, etc...  thanks MS!

Fortunately, I found a way to get them back!   Check this out:

http://answers.microsoft.com/en-us/windows/forum/windows\_7-desktop/how-to-restore-desktop-shortcuts/0cfe39d3-16c7-49c3-b538-6d5a3f5b6abe/

After doing the copy from previous versions, I was able to find the missing shortcuts and drag them from the 'Desktop Temp' folder to my desktop.  Thank God.

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  1. Anonymous
    2012-07-24T13:50:39+00:00

    According to the task scheduler, it sounds like Diagnosis does more than just clean up the desktop. The Description reads, "The Windows Scheduled Maintenance Task performs periodic maintenance of the computer system by fixing problems automatically or reporting them through the Action Center."

    Is there a way to turn off just the desktop clean up and not the disable this item?

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  2. Anonymous
    2012-06-27T15:09:33+00:00

    I've been having the same issue since my company installed Win7. It happens about every week so the solution above makes sense that it's auto-scheduled in tasks. The only icons that disappear are the ones linked to a NAS drive also. All other shortcuts remain. It drives me crazy. I finally made a copy of them and store them in a folder on the NAS so when they disappear, I just copy them back over.

    I'm going to try the above instructions on disabling the task scheduler, just hoping it wasn't doing anything useful.

    Thanks ya'll!

    Laurie

    The task scheduler does do useful things.  And it led me on a merry chase around the internet to figure out a better way to correct the issue.  There are quite a few workarounds, and Microsoft even has a "fix", but the automate fix doesn't work for me.

    I have found 4 or 5 with varying degrees of complexity with grabbing ownership of files, moving, editing, etc. etc.  The easiest is Microsoft's published one (only took them 3 years, but they eventually got around to it).

    Here is the windows page with the "fix":

    http://support.microsoft.com/kb/2642357

    However, the automated FixIts don't work on any of my systems, so the manual method is required:

    Let me fix it myself

     To disable the "Broken Shortcut" task, follow these steps:

    1.Click Start, type regedit in the Search programs and files box, and then press ENTER.

     If you are prompted for an administrator password, type the password. If you are prompted for confirmation, provide confirmation.

    2.Locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\ScheduledDiagnostics\

    3.On the Edit menu, point to New, and then click DWORD Value.

    4.Type IsBrokenShortcutsTSEnabled, and then press ENTER.

    5.Right-click IsBrokenShortcutsTSEnabled, and then click Modify.

    6.In the Value data box, type 0, and then click OK.

    7.Exit Registry Editor.

    Let me fix it myself

     To disable the "Unused Desktop Icon" task, follow these steps:

    1.Click Start, type regedit in the Search programs and files box, and then press ENTER.

     If you are prompted for an administrator password, type the password. If you are prompted for confirmation, provide confirmation.

    2.Locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\ScheduledDiagnostics\

    3.On the Edit menu, point to New, and then click DWORD Value.

    4.Type IsUnusedDesktopIconsTSEnabled, and then press ENTER.

    5.Right-click IsUnusedDesktopIconsTSEnabled, and then click Modify.

    6.In the Value data box, type 0, and then click OK.

    7.Exit Registry Editor.

    If you have to do this repeatedly (as in multiple installs, which I do), you might want to just make a registry key bit that you can just run to import into the registry.

    If I recall, you can just export the two keys into a whatever.reg file.

    Or you can just set it up in notepad and name it whatever.reg

    It will look like this:

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\ScheduledDiagnostics]

    "IsBrokenShortcutsTSEnabled"=dword:00000000

    "IsUnusedDesktopIconsTSEnabled"=dword:00000000

    That's it.

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  3. Anonymous
    2012-06-27T14:49:58+00:00

    I've been having the same issue since my company installed Win7. It happens about every week so the solution above makes sense that it's auto-scheduled in tasks. The only icons that disappear are the ones linked to a NAS drive also. All other shortcuts remain. It drives me crazy. I finally made a copy of them and store them in a folder on the NAS so when they disappear, I just copy them back over.

    I'm going to try the above instructions on disabling the task scheduler, just hoping it wasn't doing anything useful.

    Thanks ya'll!

    Laurie

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