Windows 7 64 Bit Pro Explorer (explorer.exe) keeps crashing and restarting randomly. This happens several times a day and its quite annoying. Sometimes happens when I search for files, sometimes when I click on an Program Icon, Sometimes when I open a folder and sometimes for no apparent reason. My Install was a Clean Install and I have had this issues from day 1. I have tried several “solutions” including Copying Explorer.exe from the Wow64 folder to System32 folder, fixing the SQM issue, Changing registry settings, Running sfc, Defragging my HDs Scanning for Viruses and Malware (using Multiple fully updated AV programs). Updating Windows and Drivers etc. etc. Nothing seems to work. I don't want to reinstall the entire OS if I will have these problems again. Please Help! Thanks. K. Chahal

A not-dissimilar situation has shown up in a couple different places, related to the nVidia M series video adapters. Apparently they have a mechanism whereby they flip in and out of high-performance mode depending on what's being demanded by currently running software. The problem is that in certain situations this switch can happen several times within a few milliseconds and create problems for Windows. (I've only seen this come up in relation to 64-bit versions.) The fix, copied from an OCZ forum, came courtesy of Winston Smith: Update Driver Download and install the latest NVIDIA driver from here . RivaTuner Download and install RivaTuner from here . Magic Open RivaTuner and switch to the "Power User" tab. Expand the "RivaTuner\NVIDIA\Overclocking" Tree. Set "EnablePerfLevelForcing" to 1. Switch to the "Main" tab. Under "Driver settings" click on the small arrow left to "Customize..." and choose the first icon "System settings". Set "Force constant performance level" to either "low power 3D" (suffient for 2D audio work) or "performance 3D" (used for 3D gaming). Click OK and let the computer restart. I would start with step 1, update the driver, then if the problem persists download RivaTuner and continue from there. This even handles a problem of Windows 7 x64 (or Vista x64) freezing completely under certain circumstances on the MacBook.

Hola, Yo también tuve el mismo problema... Windows 7 Ultimate 64 Bits, en dos ordenadores distintos y en los dos me fallaba (no creo que el explorer esté corrupto). Probé varias cosas, y una que me funcionó fue desactivar la caché del disco duro (disable cache HD). Suerte!

Hello Andre, I have explorer crashing when I try to open the Control Panel on Seven x64 and on some right clicking on files. I can access all components of the Control Panel through the cpl files in Windows directory and none crashes but if I try to open the main CP window explorer crashes. I run ShellExView and disabled all Shellextension which are NOT from Micrososoft and the problem persist. The problem doesn't occur in Safe mode boot. I checked the Event Viewer and the explorer crashes have this info: The description for Event ID 1000 from source Application Error cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: explorer.exe6.1.7600.164504aebab8dntdll.dll6.1.7600.165594ba9b802c000041d000000000004d301b3c01cbbf3adb80f4d8C:\Windows\explorer.exeC:\Windows\SYSTEM32\ntdll.dlla36102d9-2b31-11e0-94f8-001b24531bd0 ********************************System – Provider [ Name] Application Error – EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0×80000000000000 – TimeCreated [ SystemTime] 2011-01-28T22:55:02.000000000Z EventRecordID 326966 Channel Application Computer MYPC Security - EventData explorer.exe6.1.7600.164504aebab8dntdll.dll6.1.7600.165594ba9b802c000041d000000000004d301b3c01cbbf3adb80f4d8C:\Windows\explorer.exeC:\Windows\SYSTEM32\ntdll.dlla36102d9-2b31-11e0-94f8-001b24531bd0 I run sfc while in safemode since it wouldn't start in normal mode and it says that it couldn't repair some files. I am posting just the files that weren't repaired but can post the all file if necessary: 2011-01-30 14:07:30, Info CSI 00000474 [SR] Repairing 4 components2011-01-30 14:07:30, Info CSI 00000475 [SR] Beginning Verify and Repair transaction2011-01-30 14:07:30, Info CSI 00000476 Hashes for file member \SystemRoot\WinSxS\amd64_hpoa1sd.inf_31bf3856ad364e35_6.1.7600.16385_none_abdb7466c14b5a38\hpotscld.dll do not match actual file [l:24{12}]"hpotscld.dll" : Found: {l:32 b:ciRQvxFWjujTSP0ybFShhjjg+Yie5lyWOCO1WAqOqEo=} Expected: {l:32 b:NhdP1HgohAwD7Az3hqNN9DrGHWOqA3K9SJRNGn9mdzk=}2011-01-30 14:07:30, Info CSI 00000477 [SR] Cannot repair member file [l:24{12}]"hpotscld.dll" of hpoa1sd.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch2011-01-30 14:07:30, Info CSI 00000478 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-s..-freecell.resources_31bf3856ad364e35_6.1.7600.16385_en-us_74b882de269734bf\FreeCell.exe.mui do not match actual file [l:32{16}]"FreeCell.exe.mui" : Found: {l:32 b:Pa042qXP8z6GyMi/CxXM59kx5OzBp0gr+0SBe8v/a/A=} Expected: {l:32 b:m9KqFzcikLcSawInRYoGshUUu72P17p1lqhBBAxUfK0=}2011-01-30 14:07:30, Info CSI 00000479 [SR] Cannot repair member file [l:32{16}]"FreeCell.exe.mui" of Microsoft-Windows-Shell-InboxGames-FreeCell.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch2011-01-30 14:07:30, Info CSI 0000047a Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-tcpip-utility_31bf3856ad364e35_6.1.7600.16385_none_8ebbe551688f295a\ROUTE.EXE do not match actual file [l:18{9}]"ROUTE.EXE" : Found: {l:32 b:lmhvYOycnkwTn9lldxrVrHo0x+hYFN1fbxy0Rxfljas=} Expected: {l:32 b:ACovXPz1UfJ+9GN0gMYPx87rU63jIz+GRdif/bOaOlg=}2011-01-30 14:07:30, Info CSI 0000047b [SR] Cannot repair member file [l:18{9}]"ROUTE.EXE" of Microsoft-Windows-TCPIP-Utility, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch2011-01-30 14:07:30, Info CSI 0000047c Hashes for file member \SystemRoot\WinSxS\amd64_security-malware-wi..-defender.resources_31bf3856ad364e35_6.1.7600.16385_en-us_ed4b155baa9f0415\MsMpRes.dll.mui do not match actual file [l:30{15}]"MsMpRes.dll.mui" : Found: {l:32 b:YVTeJOBUJArKFwURcmNzJFpfCh9HhhVBu68q697IEig=} Expected: {l:32 b:k+g6E6uvvZkNa/jj1nBvIMtOkKG9mISBOL7NEHLw2NY=}2011-01-30 14:07:30, Info CSI 0000047d [SR] Cannot repair member file [l:30{15}]"MsMpRes.dll.mui" of Security-Malware-Windows-Defender.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch2011-01-30 14:07:30, Info CSI 0000047e Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-s..-freecell.resources_31bf3856ad364e35_6.1.7600.16385_en-us_74b882de269734bf\FreeCell.exe.mui do not match actual file [l:32{16}]"FreeCell.exe.mui" : Found: {l:32 b:Pa042qXP8z6GyMi/CxXM59kx5OzBp0gr+0SBe8v/a/A=} Expected: {l:32 b:m9KqFzcikLcSawInRYoGshUUu72P17p1lqhBBAxUfK0=}2011-01-30 14:07:30, Info CSI 0000047f [SR] Cannot repair member file [l:32{16}]"FreeCell.exe.mui" of Microsoft-Windows-Shell-InboxGames-FreeCell.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch2011-01-30 14:07:30, Info CSI 00000480 [SR] This component was referenced by [l:190{95}]"Microsoft-Windows-Shell-InboxGames-Package~31bf3856ad364e35~amd64~en-US~6.1.7600.16385.FreeCell"2011-01-30 14:07:30, Info CSI 00000481 Hashes for file member ??\C:\Program Files\Microsoft Games\FreeCell\en-US\FreeCell.exe.mui do not match actual file [l:32{16}]"FreeCell.exe.mui" : Found: {l:32 b:Pa042qXP8z6GyMi/CxXM59kx5OzBp0gr+0SBe8v/a/A=} Expected: {l:32 b:m9KqFzcikLcSawInRYoGshUUu72P17p1lqhBBAxUfK0=}2011-01-30 14:07:30, Info CSI 00000482 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-s..-freecell.resources_31bf3856ad364e35_6.1.7600.16385_en-us_74b882de269734bf\FreeCell.exe.mui do not match actual file [l:32{16}]"FreeCell.exe.mui" : Found: {l:32 b:Pa042qXP8z6GyMi/CxXM59kx5OzBp0gr+0SBe8v/a/A=} Expected: {l:32 b:m9KqFzcikLcSawInRYoGshUUu72P17p1lqhBBAxUfK0=}2011-01-30 14:07:30, Info CSI 00000483 [SR] Could not reproject corrupted file [ml:520{260},l:102{51}]"??\C:\Program Files\Microsoft Games\FreeCell\en-US"[l:32{16}]"FreeCell.exe.mui"; source file in store is also corrupted2011-01-30 14:07:30, Info CSI 00000484 Hashes for file member \SystemRoot\WinSxS\amd64_security-malware-wi..-defender.resources_31bf3856ad364e35_6.1.7600.16385_en-us_ed4b155baa9f0415\MsMpRes.dll.mui do not match actual file [l:30{15}]"MsMpRes.dll.mui" : Found: {l:32 b:YVTeJOBUJArKFwURcmNzJFpfCh9HhhVBu68q697IEig=} Expected: {l:32 b:k+g6E6uvvZkNa/jj1nBvIMtOkKG9mISBOL7NEHLw2NY=}2011-01-30 14:07:30, Info CSI 00000485 [SR] Cannot repair member file [l:30{15}]"MsMpRes.dll.mui" of Security-Malware-Windows-Defender.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch2011-01-30 14:07:30, Info CSI 00000486 [SR] This component was referenced by [l:266{133}]"Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~en-US~6.1.7600.16385.Microsoft-Windows-Client-Features-Language-Pack"2011-01-30 14:07:30, Info CSI 00000487 Hashes for file member ??\C:\Program Files\Windows Defender\en-US\MsMpRes.dll.mui do not match actual file [l:30{15}]"MsMpRes.dll.mui" : Found: {l:32 b:YVTeJOBUJArKFwURcmNzJFpfCh9HhhVBu68q697IEig=} Expected: {l:32 b:k+g6E6uvvZkNa/jj1nBvIMtOkKG9mISBOL7NEHLw2NY=}2011-01-30 14:07:30, Info CSI 00000488 Hashes for file member \SystemRoot\WinSxS\amd64_security-malware-wi..-defender.resources_31bf3856ad364e35_6.1.7600.16385_en-us_ed4b155baa9f0415\MsMpRes.dll.mui do not match actual file [l:30{15}]"MsMpRes.dll.mui" : Found: {l:32 b:YVTeJOBUJArKFwURcmNzJFpfCh9HhhVBu68q697IEig=} Expected: {l:32 b:k+g6E6uvvZkNa/jj1nBvIMtOkKG9mISBOL7NEHLw2NY=}2011-01-30 14:07:30, Info CSI 00000489 [SR] Could not reproject corrupted file [ml:520{260},l:86{43}]"??\C:\Program Files\Windows Defender\en-US"[l:30{15}]"MsMpRes.dll.mui"; source file in store is also corrupted2011-01-30 14:07:30, Info CSI 0000048a Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-tcpip-utility_31bf3856ad364e35_6.1.7600.16385_none_8ebbe551688f295a\ROUTE.EXE do not match actual file [l:18{9}]"ROUTE.EXE" : Found: {l:32 b:lmhvYOycnkwTn9lldxrVrHo0x+hYFN1fbxy0Rxfljas=} Expected: {l:32 b:ACovXPz1UfJ+9GN0gMYPx87rU63jIz+GRdif/bOaOlg=}2011-01-30 14:07:30, Info CSI 0000048b [SR] Cannot repair member file [l:18{9}]"ROUTE.EXE" of Microsoft-Windows-TCPIP-Utility, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch2011-01-30 14:07:30, Info CSI 0000048c [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64 6.1.7600.16385.WindowsFoundationDelivery"2011-01-30 14:07:30, Info CSI 0000048d Hashes for file member ??\C:\Windows\System32\ROUTE.EXE do not match actual file [l:18{9}]"ROUTE.EXE" : Found: {l:32 b:lmhvYOycnkwTn9lldxrVrHo0x+hYFN1fbxy0Rxfljas=} Expected: {l:32 b:ACovXPz1UfJ+9GN0gMYPx87rU63jIz+GRdif/bOaOlg=}2011-01-30 14:07:30, Info CSI 0000048e Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-tcpip-utility_31bf3856ad364e35_6.1.7600.16385_none_8ebbe551688f295a\ROUTE.EXE do not match actual file [l:18{9}]"ROUTE.EXE" : Found: {l:32 b:lmhvYOycnkwTn9lldxrVrHo0x+hYFN1fbxy0Rxfljas=} Expected: {l:32 b:ACovXPz1UfJ+9GN0gMYPx87rU63jIz+GRdif/bOaOlg=}2011-01-30 14:07:30, Info CSI 0000048f [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"??\C:\Windows\System32"[l:18{9}]"ROUTE.EXE"; source file in store is also corrupted2011-01-30 14:07:30, Info CSI 00000490 Hashes for file member \SystemRoot\WinSxS\amd64_hpoa1sd.inf_31bf3856ad364e35_6.1.7600.16385_none_abdb7466c14b5a38\hpotscld.dll do not match actual file [l:24{12}]"hpotscld.dll" : Found: {l:32 b:ciRQvxFWjujTSP0ybFShhjjg+Yie5lyWOCO1WAqOqEo=} Expected: {l:32 b:NhdP1HgohAwD7Az3hqNN9DrGHWOqA3K9SJRNGn9mdzk=}2011-01-30 14:07:30, Info CSI 00000491 [SR] Cannot repair member file [l:24{12}]"hpotscld.dll" of hpoa1sd.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch2011-01-30 14:07:30, Info CSI 00000492 [SR] This component was referenced by [l:182{91}]"Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64 6.1.7600.16385.INF_hpoa1sd"2011-01-30 14:07:30, Info CSI 00000493 Repair results created:POQ 203 starts: POQ 203 starts: 0: Move File: Source = [l:192{96}]"\SystemRoot\WinSxS\Temp\PendingRenames\a448bba67ec0cb01cf58000048075007._0000000000000000.cdf-ms", Destination = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms" 1: Move File: Source = [l:218{109}]"\SystemRoot\WinSxS\Temp\PendingRenames\a448bba67ec0cb01d058000048075007.program_files_ffd0cbfc813cc4f1.cdf-ms", Destination = [l:130{65}]"\SystemRoot\WinSxS\FileMaps\program_files_ffd0cbfc813cc4f1.cdf-ms" 2: Move File: Source = [l:252{126}]"\SystemRoot\WinSxS\Temp\PendingRenames\04aabda67ec0cb01d158000048075007.program_files_windows_defender_3e33901162166ae9.cdf-ms", Destination = [l:164{82}]"\SystemRoot\WinSxS\FileMaps\program_files_windows_defender_3e33901162166ae9.cdf-ms" 3: Move File: Source = [l:264{132}]"\SystemRoot\WinSxS\Temp\PendingRenames\04aabda67ec0cb01d258000048075007.program_files_windows_defender_en-us_a607fb510b9fff95.cdf-ms", Destination = [l:176{88}]"\SystemRoot\WinSxS\FileMaps\program_files_windows_defender_en-us_a607fb510b9fff95.cdf-ms" I than downloaded your reg key file and crashed explorer several times but no dump file gets created. Any help please? Thank you :)

Hi Andre, Please could you have a look at my problem: http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/6ea056be-4c8f-46da-b487-ff9e8405f533?prof=required&wa=wsignin1.0 it is really similar, and I have attached the dump files! also, if you can give me any tips on how to analyze the dump files (I have VS2010) it would be much appreciated. Many thanks, Robin Welcome to my world

Windows 7 64 Bit Pro Explorer (explorer.exe) keeps crashing and restarting randomly.

Anonymous

Windows 7 64 Bit Pro Explorer (explorer.exe) keeps crashing and restarting randomly. This happens several times a day and its quite annoying. Sometimes happens when I search for files, sometimes when I click on an Program Icon, Sometimes when I open a folder and sometimes for no apparent reason.

My Install was a Clean Install and I have had this issues from day 1.

I have tried several “solutions” including

Copying Explorer.exe from the Wow64 folder to System32 folder,
fixing the SQM issue,
Changing registry settings,
Running sfc,
Defragging my HDs
Scanning for Viruses and Malware (using Multiple fully updated AV programs).
Updating Windows and Drivers
etc. etc.

Nothing seems to work. I don't want to reinstall the entire OS if I will have these problems again. Please Help!

Thanks.

K. Chahal

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

You have a Heap Corruption in Shell32.dll

Please run ShellExView and disable all Shellextension which are NOT from Micrososoft. Does the crash still occur? If not, enable the extension successively until you find the one which crahes the explorer.

André

"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

0 comments

Answer accepted by question author

Anonymous

A not-dissimilar situation has shown up in a couple different places, related to the nVidia M series video adapters. Apparently they have a mechanism whereby they flip in and out of high-performance mode depending on what's being demanded by currently running software. The problem is that in certain situations this switch can happen several times within a few milliseconds and create problems for Windows. (I've only seen this come up in relation to 64-bit versions.) The fix, copied from an OCZ forum, came courtesy of Winston Smith:

Update Driver

Download and install the latest NVIDIA driver from here .

RivaTuner

Download and install RivaTuner from here .

Magic

Open RivaTuner and switch to the "Power User" tab.
Expand the "RivaTuner\NVIDIA\Overclocking" Tree.
Set "EnablePerfLevelForcing" to 1.
Switch to the "Main" tab.
Under "Driver settings" click on the small arrow left to "Customize..." and choose the first icon "System settings".
Set "Force constant performance level" to either "low power 3D" (suffient for 2D audio work) or "performance 3D" (used for 3D gaming).
Click OK and let the computer restart.

I would start with step 1, update the driver, then if the problem persists download RivaTuner and continue from there.

This even handles a problem of Windows 7 x64 (or Vista x64) freezing completely under certain circumstances on the MacBook.

0 comments

72 additional answers

Anonymous

2011-03-19T12:38:07+00:00

Hola,

Yo también tuve el mismo problema...

Windows 7 Ultimate 64 Bits, en dos ordenadores distintos y en los dos me fallaba (no creo que el explorer esté corrupto).

Probé varias cosas, y una que me funcionó fue desactivar la caché del disco duro (disable cache HD).

Suerte!
Was this answer helpful?

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Anonymous

2011-01-30T18:59:16+00:00

Hello Andre,

I have explorer crashing when I try to open the Control Panel on Seven x64 and on some right clicking on files.

I can access all components of the Control Panel through the cpl files in Windows directory and none crashes but if I try to open the main CP window explorer crashes.

I run ShellExView and disabled all Shellextension which are NOT from Micrososoft and the problem persist.

The problem doesn't occur in Safe mode boot.

I checked the Event Viewer and the explorer crashes have this info:

The description for Event ID 1000 from source Application Error cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

explorer.exe6.1.7600.164504aebab8dntdll.dll6.1.7600.165594ba9b802c000041d000000000004d301b3c01cbbf3adb80f4d8C:\Windows\explorer.exeC:\Windows\SYSTEM32\ntdll.dlla36102d9-2b31-11e0-94f8-001b24531bd0

********************************System

– Provider

[ Name] Application Error

– EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0×80000000000000

– TimeCreated

[ SystemTime] 2011-01-28T22:55:02.000000000Z

EventRecordID 326966

Channel Application

Computer MYPC

Security

- EventData

explorer.exe6.1.7600.164504aebab8dntdll.dll6.1.7600.165594ba9b802c000041d000000000004d301b3c01cbbf3adb80f4d8C:\Windows\explorer.exeC:\Windows\SYSTEM32\ntdll.dlla36102d9-2b31-11e0-94f8-001b24531bd0

I run sfc while in safemode since it wouldn't start in normal mode and it says that it couldn't repair some files.

I am posting just the files that weren't repaired but can post the all file if necessary:

2011-01-30 14:07:30, Info CSI 00000474 [SR] Repairing 4 components2011-01-30 14:07:30, Info CSI 00000475 [SR] Beginning Verify and Repair transaction2011-01-30 14:07:30, Info CSI 00000476 Hashes for file member \SystemRoot\WinSxS\amd64_hpoa1sd.inf_31bf3856ad364e35_6.1.7600.16385_none_abdb7466c14b5a38\hpotscld.dll do not match actual file [l:24{12}]"hpotscld.dll" : Found: {l:32 b:ciRQvxFWjujTSP0ybFShhjjg+Yie5lyWOCO1WAqOqEo=} Expected: {l:32 b:NhdP1HgohAwD7Az3hqNN9DrGHWOqA3K9SJRNGn9mdzk=}2011-01-30 14:07:30, Info CSI 00000477 [SR] Cannot repair member file [l:24{12}]"hpotscld.dll" of hpoa1sd.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch2011-01-30 14:07:30, Info CSI 00000478 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-s..-freecell.resources_31bf3856ad364e35_6.1.7600.16385_en-us_74b882de269734bf\FreeCell.exe.mui do not match actual file [l:32{16}]"FreeCell.exe.mui" : Found: {l:32 b:Pa042qXP8z6GyMi/CxXM59kx5OzBp0gr+0SBe8v/a/A=} Expected: {l:32 b:m9KqFzcikLcSawInRYoGshUUu72P17p1lqhBBAxUfK0=}2011-01-30 14:07:30, Info CSI 00000479 [SR] Cannot repair member file [l:32{16}]"FreeCell.exe.mui" of Microsoft-Windows-Shell-InboxGames-FreeCell.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch2011-01-30 14:07:30, Info CSI 0000047a Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-tcpip-utility_31bf3856ad364e35_6.1.7600.16385_none_8ebbe551688f295a\ROUTE.EXE do not match actual file [l:18{9}]"ROUTE.EXE" : Found: {l:32 b:lmhvYOycnkwTn9lldxrVrHo0x+hYFN1fbxy0Rxfljas=} Expected: {l:32 b:ACovXPz1UfJ+9GN0gMYPx87rU63jIz+GRdif/bOaOlg=}2011-01-30 14:07:30, Info CSI 0000047b [SR] Cannot repair member file [l:18{9}]"ROUTE.EXE" of Microsoft-Windows-TCPIP-Utility, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch2011-01-30 14:07:30, Info CSI 0000047c Hashes for file member \SystemRoot\WinSxS\amd64_security-malware-wi..-defender.resources_31bf3856ad364e35_6.1.7600.16385_en-us_ed4b155baa9f0415\MsMpRes.dll.mui do not match actual file [l:30{15}]"MsMpRes.dll.mui" : Found: {l:32 b:YVTeJOBUJArKFwURcmNzJFpfCh9HhhVBu68q697IEig=} Expected: {l:32 b:k+g6E6uvvZkNa/jj1nBvIMtOkKG9mISBOL7NEHLw2NY=}2011-01-30 14:07:30, Info CSI 0000047d [SR] Cannot repair member file [l:30{15}]"MsMpRes.dll.mui" of Security-Malware-Windows-Defender.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch2011-01-30 14:07:30, Info CSI 0000047e Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-s..-freecell.resources_31bf3856ad364e35_6.1.7600.16385_en-us_74b882de269734bf\FreeCell.exe.mui do not match actual file [l:32{16}]"FreeCell.exe.mui" : Found: {l:32 b:Pa042qXP8z6GyMi/CxXM59kx5OzBp0gr+0SBe8v/a/A=} Expected: {l:32 b:m9KqFzcikLcSawInRYoGshUUu72P17p1lqhBBAxUfK0=}2011-01-30 14:07:30, Info CSI 0000047f [SR] Cannot repair member file [l:32{16}]"FreeCell.exe.mui" of Microsoft-Windows-Shell-InboxGames-FreeCell.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch2011-01-30 14:07:30, Info CSI 00000480 [SR] This component was referenced by [l:190{95}]"Microsoft-Windows-Shell-InboxGames-Package~31bf3856ad364e35~amd64~en-US~6.1.7600.16385.FreeCell"2011-01-30 14:07:30, Info CSI 00000481 Hashes for file member ??\C:\Program Files\Microsoft Games\FreeCell\en-US\FreeCell.exe.mui do not match actual file [l:32{16}]"FreeCell.exe.mui" : Found: {l:32 b:Pa042qXP8z6GyMi/CxXM59kx5OzBp0gr+0SBe8v/a/A=} Expected: {l:32 b:m9KqFzcikLcSawInRYoGshUUu72P17p1lqhBBAxUfK0=}2011-01-30 14:07:30, Info CSI 00000482 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-s..-freecell.resources_31bf3856ad364e35_6.1.7600.16385_en-us_74b882de269734bf\FreeCell.exe.mui do not match actual file [l:32{16}]"FreeCell.exe.mui" : Found: {l:32 b:Pa042qXP8z6GyMi/CxXM59kx5OzBp0gr+0SBe8v/a/A=} Expected: {l:32 b:m9KqFzcikLcSawInRYoGshUUu72P17p1lqhBBAxUfK0=}2011-01-30 14:07:30, Info CSI 00000483 [SR] Could not reproject corrupted file [ml:520{260},l:102{51}]"??\C:\Program Files\Microsoft Games\FreeCell\en-US"[l:32{16}]"FreeCell.exe.mui"; source file in store is also corrupted2011-01-30 14:07:30, Info CSI 00000484 Hashes for file member \SystemRoot\WinSxS\amd64_security-malware-wi..-defender.resources_31bf3856ad364e35_6.1.7600.16385_en-us_ed4b155baa9f0415\MsMpRes.dll.mui do not match actual file [l:30{15}]"MsMpRes.dll.mui" : Found: {l:32 b:YVTeJOBUJArKFwURcmNzJFpfCh9HhhVBu68q697IEig=} Expected: {l:32 b:k+g6E6uvvZkNa/jj1nBvIMtOkKG9mISBOL7NEHLw2NY=}2011-01-30 14:07:30, Info CSI 00000485 [SR] Cannot repair member file [l:30{15}]"MsMpRes.dll.mui" of Security-Malware-Windows-Defender.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch2011-01-30 14:07:30, Info CSI 00000486 [SR] This component was referenced by [l:266{133}]"Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~en-US~6.1.7600.16385.Microsoft-Windows-Client-Features-Language-Pack"2011-01-30 14:07:30, Info CSI 00000487 Hashes for file member ??\C:\Program Files\Windows Defender\en-US\MsMpRes.dll.mui do not match actual file [l:30{15}]"MsMpRes.dll.mui" : Found: {l:32 b:YVTeJOBUJArKFwURcmNzJFpfCh9HhhVBu68q697IEig=} Expected: {l:32 b:k+g6E6uvvZkNa/jj1nBvIMtOkKG9mISBOL7NEHLw2NY=}2011-01-30 14:07:30, Info CSI 00000488 Hashes for file member \SystemRoot\WinSxS\amd64_security-malware-wi..-defender.resources_31bf3856ad364e35_6.1.7600.16385_en-us_ed4b155baa9f0415\MsMpRes.dll.mui do not match actual file [l:30{15}]"MsMpRes.dll.mui" : Found: {l:32 b:YVTeJOBUJArKFwURcmNzJFpfCh9HhhVBu68q697IEig=} Expected: {l:32 b:k+g6E6uvvZkNa/jj1nBvIMtOkKG9mISBOL7NEHLw2NY=}2011-01-30 14:07:30, Info CSI 00000489 [SR] Could not reproject corrupted file [ml:520{260},l:86{43}]"??\C:\Program Files\Windows Defender\en-US"[l:30{15}]"MsMpRes.dll.mui"; source file in store is also corrupted2011-01-30 14:07:30, Info CSI 0000048a Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-tcpip-utility_31bf3856ad364e35_6.1.7600.16385_none_8ebbe551688f295a\ROUTE.EXE do not match actual file [l:18{9}]"ROUTE.EXE" : Found: {l:32 b:lmhvYOycnkwTn9lldxrVrHo0x+hYFN1fbxy0Rxfljas=} Expected: {l:32 b:ACovXPz1UfJ+9GN0gMYPx87rU63jIz+GRdif/bOaOlg=}2011-01-30 14:07:30, Info CSI 0000048b [SR] Cannot repair member file [l:18{9}]"ROUTE.EXE" of Microsoft-Windows-TCPIP-Utility, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch2011-01-30 14:07:30, Info CSI 0000048c [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd646.1.7600.16385.WindowsFoundationDelivery"2011-01-30 14:07:30, Info CSI 0000048d Hashes for file member ??\C:\Windows\System32\ROUTE.EXE do not match actual file [l:18{9}]"ROUTE.EXE" : Found: {l:32 b:lmhvYOycnkwTn9lldxrVrHo0x+hYFN1fbxy0Rxfljas=} Expected: {l:32 b:ACovXPz1UfJ+9GN0gMYPx87rU63jIz+GRdif/bOaOlg=}2011-01-30 14:07:30, Info CSI 0000048e Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-tcpip-utility_31bf3856ad364e35_6.1.7600.16385_none_8ebbe551688f295a\ROUTE.EXE do not match actual file [l:18{9}]"ROUTE.EXE" : Found: {l:32 b:lmhvYOycnkwTn9lldxrVrHo0x+hYFN1fbxy0Rxfljas=} Expected: {l:32 b:ACovXPz1UfJ+9GN0gMYPx87rU63jIz+GRdif/bOaOlg=}2011-01-30 14:07:30, Info CSI 0000048f [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"??\C:\Windows\System32"[l:18{9}]"ROUTE.EXE"; source file in store is also corrupted2011-01-30 14:07:30, Info CSI 00000490 Hashes for file member \SystemRoot\WinSxS\amd64_hpoa1sd.inf_31bf3856ad364e35_6.1.7600.16385_none_abdb7466c14b5a38\hpotscld.dll do not match actual file [l:24{12}]"hpotscld.dll" : Found: {l:32 b:ciRQvxFWjujTSP0ybFShhjjg+Yie5lyWOCO1WAqOqEo=} Expected: {l:32 b:NhdP1HgohAwD7Az3hqNN9DrGHWOqA3K9SJRNGn9mdzk=}2011-01-30 14:07:30, Info CSI 00000491 [SR] Cannot repair member file [l:24{12}]"hpotscld.dll" of hpoa1sd.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch2011-01-30 14:07:30, Info CSI 00000492 [SR] This component was referenced by [l:182{91}]"Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd646.1.7600.16385.INF_hpoa1sd"2011-01-30 14:07:30, Info CSI 00000493 Repair results created:POQ 203 starts:

POQ 203 starts: 0: Move File: Source = [l:192{96}]"\SystemRoot\WinSxS\Temp\PendingRenames\a448bba67ec0cb01cf58000048075007._0000000000000000.cdf-ms", Destination = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms" 1: Move File: Source = [l:218{109}]"\SystemRoot\WinSxS\Temp\PendingRenames\a448bba67ec0cb01d058000048075007.program_files_ffd0cbfc813cc4f1.cdf-ms", Destination = [l:130{65}]"\SystemRoot\WinSxS\FileMaps\program_files_ffd0cbfc813cc4f1.cdf-ms" 2: Move File: Source = [l:252{126}]"\SystemRoot\WinSxS\Temp\PendingRenames\04aabda67ec0cb01d158000048075007.program_files_windows_defender_3e33901162166ae9.cdf-ms", Destination = [l:164{82}]"\SystemRoot\WinSxS\FileMaps\program_files_windows_defender_3e33901162166ae9.cdf-ms" 3: Move File: Source = [l:264{132}]"\SystemRoot\WinSxS\Temp\PendingRenames\04aabda67ec0cb01d258000048075007.program_files_windows_defender_en-us_a607fb510b9fff95.cdf-ms", Destination = [l:176{88}]"\SystemRoot\WinSxS\FileMaps\program_files_windows_defender_en-us_a607fb510b9fff95.cdf-ms"

I than downloaded your reg key file and crashed explorer several times but no dump file gets created.

Any help please?

Thank you :)
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Anonymous

2011-01-27T22:09:50+00:00

Hi Andre,

Please could you have a look at my problem: http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/6ea056be-4c8f-46da-b487-ff9e8405f533?prof=required&wa=wsignin1.0 it is really similar, and I have attached the dump files!

also, if you can give me any tips on how to analyze the dump files (I have VS2010) it would be much appreciated.

Many thanks,

Robin

Welcome to my world
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