My computer shuts down fine with Vista (64-bit), but not with Windows 7 (Home Ultimate, 64-bit). It logs me off and brings up the "Shutting down" screen, accesses the hard drive as if it's doing something, but never shuts my computer (or monitor) off. It does this same thing when I tell Windows to simply restart my computer. I always have to hold down the power button to shut off. Occasionally, next time I boot up I'll get a message saying the computer was unexpectly shut down, but usually not. Although I don't feel like this problem is physically damaging my computer, it's still an annoying problem. So far I have tried: Changing ACPI settings in my BIOS. I don't have the ability to enable/disable ACPI, only to change between 1 & 3. I've tried both. -Microsoft's "Clean Boot" method for troubleshooting. Even with all non-critical services and startup items disabled I still have this problem. -Disabling Windows Fax. One person had this issue, and so I thought I'd give it a shot. No good. -Another forum suggested disabling the M-Audio card. Tried it. -Yet another forum suggested changing the "power settings" in Device Manager for the IEEE1394 Bus Controller, by enabling the computer to shut down the computer, or something along those lines. I see no options anywhere to change power settings. Any new suggestions I can add to the list?

dandudley thank you very much, i did not have power management settings for my driver but i disabled it and all is good. Jollyoldpirate.

Vista DID work better for me than Windows 7. I never had a problem with it. Have only had my computer about 2 mos. and it worked perfect up until about 9-10 days ago. It WON'T shut down OR restart. WHO CAN I CALL?? Do I call HP ???

I have recently encountered this problem with my Lenovo T410 laptop where the system would not shutdown even when left out over night. I use my laptop for work and the problem was caused due to third party softwares that was installed on my system to access the client network. I tested this couple of times with installing these softwares and restoring the system to previous good configuration. I have searched the web for solutions and I think this is a problem with the OS itself and hope to hear from Microsoft for a hotfix. During the same process I lost functionality wherein my system would not connect an external hard drive and could not wake/recover from sleep mode. Fn+F4 key is used to wake the system (Lenovo T410) system from sleep mode. Regards -Vamsee

Windows 7 will not shut down or restart my computer. I have tried every suggestion I've seen previously posted.

Anonymous

My computer shuts down fine with Vista (64-bit), but not with Windows 7 (Home Ultimate, 64-bit). It logs me off and brings up the "Shutting down" screen, accesses the hard drive as if it's doing something, but never shuts my computer (or monitor) off. It does this same thing when I tell Windows to simply restart my computer. I always have to hold down the power button to shut off. Occasionally, next time I boot up I'll get a message saying the computer was unexpectly shut down, but usually not. Although I don't feel like this problem is physically damaging my computer, it's still an annoying problem.

So far I have tried:

Changing ACPI settings in my BIOS. I don't have the ability to enable/disable ACPI, only to change between 1 & 3. I've tried both.

-Microsoft's "Clean Boot" method for troubleshooting. Even with all non-critical services and startup items disabled I still have this problem.

-Disabling Windows Fax. One person had this issue, and so I thought I'd give it a shot. No good.

-Another forum suggested disabling the M-Audio card. Tried it.

-Yet another forum suggested changing the "power settings" in Device Manager for the IEEE1394 Bus Controller, by enabling the computer to shut down the computer, or something along those lines. I see no options anywhere to change power settings.

Any new suggestions I can add to the list?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Well that's weird! I tried disabling my card again (a 1010LT) and I was able to shut down! Maybe some other random thing I ended up disabling was also hanging the shutdown. Here's what I'm trying right now based on a couple recent suggestions on the M-Audio forums:

1. Reinstalling current (Vista64) driver.

If that doesn't work

2. There's a Win7 beta driver. I'll give that a shot.

I'll give an update in about 30 minutes once I know whether either option works.

____________________________

UPDATE (and my answer):

Option 1 didn't work.

Option 2 DID work. I downloaded & installed the beta driver from here:

http://forums.m-audio.com/showthread.php?t=11130 -- you have to register to download, but it's quick & free

I did a cursory check in Sonar and it seems to be working just fine. I can shut down & restart Windows. Yay! Jackisback, let me know if that works for you.

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Anonymous

After reading a lot on the forums and trying almost everything, hotfixes, disabeling energy saving features on ieee1394 and usb. It hit me, everything points to the acpi on the motherboard and the mps table. Changing mps table from 1.4 to 1.1 in the bios solved the problem and win 7 shutsdown properly

ET1

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51 additional answers

Anonymous

2010-07-18T11:02:09+00:00

dandudley thank you very much, i did not have power management settings for my driver

but i disabled it and all is good.

Jollyoldpirate.
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Anonymous

2010-08-17T04:01:33+00:00

Vista DID work better for me than Windows 7. I never had a problem with it. Have only had my computer about 2 mos. and it worked perfect up until about 9-10 days ago. It WON'T shut down OR restart. WHO CAN I CALL?? Do I call HP ???
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Anonymous

2010-12-22T02:39:24+00:00

I have recently encountered this problem with my Lenovo T410 laptop where the system would not shutdown even when left out over night. I use my laptop for work and the problem was caused due to third party softwares that was installed on my system to access the client network.

I tested this couple of times with installing these softwares and restoring the system to previous good configuration. I have searched the web for solutions and I think this is a problem with the OS itself and hope to hear from Microsoft for a hotfix.

During the same process I lost functionality wherein my system would not connect an external hard drive and could not wake/recover from sleep mode. Fn+F4 key is used to wake the system (Lenovo T410) system from sleep mode.

Regards

-Vamsee
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