My computer shuts down fine with Vista (64-bit), but not with Windows 7 (Home Ultimate, 64-bit). It logs me off and brings up the "Shutting down" screen, accesses the hard drive as if it's doing something, but never shuts my computer (or monitor) off. It does this same thing when I tell Windows to simply restart my computer. I always have to hold down the power button to shut off. Occasionally, next time I boot up I'll get a message saying the computer was unexpectly shut down, but usually not. Although I don't feel like this problem is physically damaging my computer, it's still an annoying problem. So far I have tried: Changing ACPI settings in my BIOS. I don't have the ability to enable/disable ACPI, only to change between 1 & 3. I've tried both. -Microsoft's "Clean Boot" method for troubleshooting. Even with all non-critical services and startup items disabled I still have this problem. -Disabling Windows Fax. One person had this issue, and so I thought I'd give it a shot. No good. -Another forum suggested disabling the M-Audio card. Tried it. -Yet another forum suggested changing the "power settings" in Device Manager for the IEEE1394 Bus Controller, by enabling the computer to shut down the computer, or something along those lines. I see no options anywhere to change power settings. Any new suggestions I can add to the list?

I have this exact same problem. I am one thing that I read... update MB drivers/software. I'm doing this right now as I'm typing. I also have an M-Audio card (Delta 44) & I know there are no Win7 drivers for this yet, but the card works fine. No suggestions from me, unless the updates on the MB work. I have an ASUS P5QL PRO... which MB do you have?

My MB is a Gigabyte P45C-DS3R. There are Win7 drivers for this (for built-in audio and LAN card), but both of these are up to date. The next step is to flash the BIOS with the only version since Win7 came out, but this is only a beta right now so I'm hesitant to try it.

As am I... I tried updating all the software/drivers needed... only thing left is the bios, but I'm hesitant to do that as well :( Is there no simple fix for this, like disabling a usb port or something. I've noticed that when it's showing "shutting down", my keyboard & mouse will power down, but the usb doesn't (I have a hub attached & it has lights on it, so I know it's getting power). Gotta be something stuck in a cycle & it doesn't know what to do with it. I don't even have anything reinstalled on here cuz I wanna figure out why it won't power down (just in case I have to reinstall Win7)

Windows 7 will not shut down or restart my computer. I have tried every suggestion I've seen previously posted.

Anonymous

My computer shuts down fine with Vista (64-bit), but not with Windows 7 (Home Ultimate, 64-bit). It logs me off and brings up the "Shutting down" screen, accesses the hard drive as if it's doing something, but never shuts my computer (or monitor) off. It does this same thing when I tell Windows to simply restart my computer. I always have to hold down the power button to shut off. Occasionally, next time I boot up I'll get a message saying the computer was unexpectly shut down, but usually not. Although I don't feel like this problem is physically damaging my computer, it's still an annoying problem.

So far I have tried:

Changing ACPI settings in my BIOS. I don't have the ability to enable/disable ACPI, only to change between 1 & 3. I've tried both.

-Microsoft's "Clean Boot" method for troubleshooting. Even with all non-critical services and startup items disabled I still have this problem.

-Disabling Windows Fax. One person had this issue, and so I thought I'd give it a shot. No good.

-Another forum suggested disabling the M-Audio card. Tried it.

-Yet another forum suggested changing the "power settings" in Device Manager for the IEEE1394 Bus Controller, by enabling the computer to shut down the computer, or something along those lines. I see no options anywhere to change power settings.

Any new suggestions I can add to the list?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Well that's weird! I tried disabling my card again (a 1010LT) and I was able to shut down! Maybe some other random thing I ended up disabling was also hanging the shutdown. Here's what I'm trying right now based on a couple recent suggestions on the M-Audio forums:

1. Reinstalling current (Vista64) driver.

If that doesn't work

2. There's a Win7 beta driver. I'll give that a shot.

I'll give an update in about 30 minutes once I know whether either option works.

____________________________

UPDATE (and my answer):

Option 1 didn't work.

Option 2 DID work. I downloaded & installed the beta driver from here:

http://forums.m-audio.com/showthread.php?t=11130 -- you have to register to download, but it's quick & free

I did a cursory check in Sonar and it seems to be working just fine. I can shut down & restart Windows. Yay! Jackisback, let me know if that works for you.

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Anonymous

After reading a lot on the forums and trying almost everything, hotfixes, disabeling energy saving features on ieee1394 and usb. It hit me, everything points to the acpi on the motherboard and the mps table. Changing mps table from 1.4 to 1.1 in the bios solved the problem and win 7 shutsdown properly

ET1

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51 additional answers

Anonymous

2009-11-05T01:20:35+00:00

I have this exact same problem. I am one thing that I read... update MB drivers/software. I'm doing this right now as I'm typing. I also have an M-Audio card (Delta 44) & I know there are no Win7 drivers for this yet, but the card works fine. No suggestions from me, unless the updates on the MB work. I have an ASUS P5QL PRO... which MB do you have?
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Anonymous

2009-11-05T04:47:53+00:00

My MB is a Gigabyte P45C-DS3R. There are Win7 drivers for this (for built-in audio and LAN card), but both of these are up to date. The next step is to flash the BIOS with the only version since Win7 came out, but this is only a beta right now so I'm hesitant to try it.
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Anonymous

2009-11-05T05:41:38+00:00

As am I... I tried updating all the software/drivers needed... only thing left is the bios, but I'm hesitant to do that as well :( Is there no simple fix for this, like disabling a usb port or something. I've noticed that when it's showing "shutting down", my keyboard & mouse will power down, but the usb doesn't (I have a hub attached & it has lights on it, so I know it's getting power). Gotta be something stuck in a cycle & it doesn't know what to do with it. I don't even have anything reinstalled on here cuz I wanna figure out why it won't power down (just in case I have to reinstall Win7)
Was this answer helpful?

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