My computer shuts down fine with Vista (64-bit), but not with Windows 7 (Home Ultimate, 64-bit). It logs me off and brings up the "Shutting down" screen, accesses the hard drive as if it's doing something, but never shuts my computer (or monitor) off. It does this same thing when I tell Windows to simply restart my computer. I always have to hold down the power button to shut off. Occasionally, next time I boot up I'll get a message saying the computer was unexpectly shut down, but usually not. Although I don't feel like this problem is physically damaging my computer, it's still an annoying problem. So far I have tried: Changing ACPI settings in my BIOS. I don't have the ability to enable/disable ACPI, only to change between 1 & 3. I've tried both. -Microsoft's "Clean Boot" method for troubleshooting. Even with all non-critical services and startup items disabled I still have this problem. -Disabling Windows Fax. One person had this issue, and so I thought I'd give it a shot. No good. -Another forum suggested disabling the M-Audio card. Tried it. -Yet another forum suggested changing the "power settings" in Device Manager for the IEEE1394 Bus Controller, by enabling the computer to shut down the computer, or something along those lines. I see no options anywhere to change power settings. Any new suggestions I can add to the list?

I had this problem before re-installing Vista and turning my pc into a dual boot option. I did create a new partition for Vista and installed it because at the time I was having too many issues with 7 to deal with on a daily basis.

I have the same problem, but i can restart my computer from Windows with no problem. But if I want to shut down the computer, it ends on losing signal to LCD, all USB devices shut down (mouse, keyboard and external Harddrive), but the computer will not shutdown itself, so Iam forced to turn it off manualy. When i try hibernating my computer, it will shut down, but a second later, is up again. I have a Asus P5B-E motherboard. Tried messing with ACPI options, none helped. If i start Safe boot it behaves the same way.

I haven't had any other problems than the shut down problem. I also had the RC 7100 installed on a partition & it did the same thing. I thought the full version might have fixed the problem, but it didn't. I'm relating this problem to 2 things that are in common with this occurance.... ASUS MB's or Nvidia GPU's. Not sure where to go from here.

Windows 7 will not shut down or restart my computer. I have tried every suggestion I've seen previously posted.

Anonymous

My computer shuts down fine with Vista (64-bit), but not with Windows 7 (Home Ultimate, 64-bit). It logs me off and brings up the "Shutting down" screen, accesses the hard drive as if it's doing something, but never shuts my computer (or monitor) off. It does this same thing when I tell Windows to simply restart my computer. I always have to hold down the power button to shut off. Occasionally, next time I boot up I'll get a message saying the computer was unexpectly shut down, but usually not. Although I don't feel like this problem is physically damaging my computer, it's still an annoying problem.

So far I have tried:

Changing ACPI settings in my BIOS. I don't have the ability to enable/disable ACPI, only to change between 1 & 3. I've tried both.

-Microsoft's "Clean Boot" method for troubleshooting. Even with all non-critical services and startup items disabled I still have this problem.

-Disabling Windows Fax. One person had this issue, and so I thought I'd give it a shot. No good.

-Another forum suggested disabling the M-Audio card. Tried it.

-Yet another forum suggested changing the "power settings" in Device Manager for the IEEE1394 Bus Controller, by enabling the computer to shut down the computer, or something along those lines. I see no options anywhere to change power settings.

Any new suggestions I can add to the list?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Well that's weird! I tried disabling my card again (a 1010LT) and I was able to shut down! Maybe some other random thing I ended up disabling was also hanging the shutdown. Here's what I'm trying right now based on a couple recent suggestions on the M-Audio forums:

1. Reinstalling current (Vista64) driver.

If that doesn't work

2. There's a Win7 beta driver. I'll give that a shot.

I'll give an update in about 30 minutes once I know whether either option works.

____________________________

UPDATE (and my answer):

Option 1 didn't work.

Option 2 DID work. I downloaded & installed the beta driver from here:

http://forums.m-audio.com/showthread.php?t=11130 -- you have to register to download, but it's quick & free

I did a cursory check in Sonar and it seems to be working just fine. I can shut down & restart Windows. Yay! Jackisback, let me know if that works for you.

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Anonymous

After reading a lot on the forums and trying almost everything, hotfixes, disabeling energy saving features on ieee1394 and usb. It hit me, everything points to the acpi on the motherboard and the mps table. Changing mps table from 1.4 to 1.1 in the bios solved the problem and win 7 shutsdown properly

ET1

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51 additional answers

Anonymous

2009-11-06T15:40:21+00:00

I had this problem before re-installing Vista and turning my pc into a dual boot option. I did create a new partition for Vista and installed it because at the time I was having too many issues with 7 to deal with on a daily basis.
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Anonymous

2009-11-06T12:20:40+00:00

I have the same problem, but i can restart my computer from Windows with no problem. But if I want to shut down the computer, it ends on losing signal to LCD, all USB devices shut down (mouse, keyboard and external Harddrive), but the computer will not shutdown itself, so Iam forced to turn it off manualy. When i try hibernating my computer, it will shut down, but a second later, is up again.

I have a Asus P5B-E motherboard. Tried messing with ACPI options, none helped. If i start Safe boot it behaves the same way.
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Anonymous

2009-11-06T00:27:57+00:00

I haven't had any other problems than the shut down problem. I also had the RC 7100 installed on a partition & it did the same thing. I thought the full version might have fixed the problem, but it didn't. I'm relating this problem to 2 things that are in common with this occurance.... ASUS MB's or Nvidia GPU's. Not sure where to go from here.
Was this answer helpful?

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