Can not boot XP at all - Getting Bluescreen error

Anonymous

Hi all,

I am running XP SP3 on a Dell Vostro 1510 A10 BIOS with a SATA drive and Intel Core2 Duo CPU (warranty is expired). I recently got malware and removed it, with some experienced help, using ComboFix and HijackThis. It was successfully removed, computer rebooted, and Kaspersky online virus scan showed no more problems. Then windows updater (which was disabled by the virus) downloaded and installed updates. Yes, I see several people are having similar problems. On the next reboot attempt after installing the updates, I got a BSOD, error codes 0x0000007E (0xC000001D, 0x80537008, 0xBA4CF3B8, 0xBA4CF0B4). I cannot enter safe mode - system freezes during list of drivers - last driver listed is mup.sys. I cannot enter windows recovery - another BSOD with error code 0x0000007B. I cannot get into the HD to recover my data, so I do not really want to completely re-install. Oh, my systems diagnostics say the HD is ok. I appreciate any assistance you can provide.

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Anonymous

Try this...

Symptoms: Computer started, loaded raid drivers and showed the XP startup screen for a half-second then went to BSOD with a Stop Error Code of 0x0000007E - many users also seeing (0xC0000001D, 0x----------, etc) as well.

Solution:

Boot from your Windows XP CD and start the recovery console. You may need to press F6 while RC loads in order to load SATA drivers; you will then have a c:\WINDOWS console prompt.
Type: CD $NtUninstallKB977165$\spuninst (this is the update I had to uninstall to get out of the boot loop, other updates may be uninstalled by changing the directory name to $NtUninstallKBCODE$, where KBCODE is the KB code)
Type: BATCH spuninst.txt
Type: exit

Be sure to set your system to boot from the HD before resuming. Hope this helps. Saved me a lot of hassle today.

If that doesn't work, MS also issued updates for KB978262, KB971468, KB978037, KB975713, KB978251, KB978706, KB 975560 and KB 977914 last night. You can insert those codes in place of the KB above and try until you get a solution.

Tom Steele

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68 additional answers

Anonymous

2010-02-10T17:46:55+00:00

Tom - I am running a Core 2 duo cpu on a Dell Vostro 1510 with A10 BIOS. In recovery console it asks which installation I want to access. Do you know the answer to this? Sorry for asking this on multiple sites... just frustrated and need the fix!
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Anonymous

2010-02-10T17:55:40+00:00

Rudi,

Don't blame you. Nothing worse than waking up and finding out MS has trashed your system. When I did this on my computer, it asked me which installation I wanted to access, but it only gave me one choice which was, "1. Windows" So I typed "1" and enter and that took me to a "DOS Prompt" where I could type the CD and BATCH commands.

Tom Steele
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Anonymous

2010-02-10T18:23:43+00:00

Kudos to Tom!

Many many thanks Tom, for your help! Removing the KB977165 security update seems to have cured my laptop. I have rebooted it again, and it seems to be running fine. Amazingly, the battery issue also magically disappeared after reboot. ok, maybe you do not know about the battery issue, but when this happened my battery also stopped working correctly. So thanks so much for sharing your fix. I hope others can benefit from this as well.

Rudi
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Anonymous

2010-02-10T19:08:44+00:00

I cannot get my machine to boot from CD. I press F12, then choos boot from CD drive. A blank screen comes up with a blinking cursor. After a moment the bluescreen appears again telling me there is a problem with windows. What am I doing wrong?
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