Can not boot XP at all - Getting Bluescreen error

Anonymous
2010-02-10T15:31:35+00:00

Hi all,

I am running XP SP3 on a Dell Vostro 1510 A10 BIOS with a SATA drive and Intel Core2 Duo CPU (warranty is expired). I recently got malware and removed it, with some experienced help, using ComboFix and HijackThis. It was successfully removed, computer rebooted, and Kaspersky online virus scan showed no more problems. Then windows updater (which was disabled by the virus) downloaded and installed updates. Yes, I see several people are having similar problems. On the next reboot attempt after installing the updates, I got a BSOD, error codes 0x0000007E (0xC000001D, 0x80537008, 0xBA4CF3B8, 0xBA4CF0B4). I cannot enter safe mode - system freezes during list of drivers - last driver listed is mup.sys. I cannot enter windows recovery - another BSOD with error code 0x0000007B. I cannot get into the HD to recover my data, so I do not really want to completely re-install. Oh, my systems diagnostics say the HD is ok. I appreciate any assistance you can provide.

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2010-02-10T17:14:37+00:00

Try this...

Symptoms: Computer started, loaded raid drivers and showed the XP startup screen for a half-second then went to BSOD with a Stop Error Code of 0x0000007E - many users also seeing (0xC0000001D, 0x----------, etc) as well.

Solution: 

  1. Boot from your Windows XP CD and start the recovery console. You may need to press F6 while RC loads in order to load SATA drivers; you will then have a c:\WINDOWS console prompt.
  2. Type: CD $NtUninstallKB977165$\spuninst (this is the update I had to uninstall to get out of the boot loop, other updates may be uninstalled by changing the directory name to $NtUninstallKBCODE$, where KBCODE is the KB code)
  3. Type: BATCH spuninst.txt
  4. Type: exit

Be sure to set your system to boot from the HD before resuming. Hope this helps. Saved me a lot of hassle today.

If that doesn't work, MS also issued updates for KB978262, KB971468, KB978037, KB975713, KB978251, KB978706, KB 975560 and KB 977914 last night.  You can insert those codes in place of the KB above and try until you get a solution.

Tom Steele

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  1. Anonymous
    2010-02-11T14:56:54+00:00

    Any suggestions if I don't remember my administrator password?

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  2. Anonymous
    2010-02-11T15:15:07+00:00

    Just hit enter when asked for the administrator password.  Leave it blank.

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  3. Anonymous
    2010-02-11T15:36:39+00:00

    My BIOS doesn't support USB booting :(  Where is the best place to download a burnable disc info?

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  4. Anonymous
    2010-02-11T19:01:54+00:00

    Start by getting Bart PE and creating a boot disk.

    http://www.nu2.nu/pebuilder/#start

    Then do the following.

    Open a Command prompt and go to the C drive;

    (c: {enter})

    Change directory to c:\windows$ntuninstallkb977165$\spuninst

    (cd c:\windows$ntuninstallkb977165$\spuninst {enter})

    copy the file spuninst.txt to spuninst.cmd

    (copy spuninst.txt spuninst.cmd {enter})

    execute the file spuninst.cmd

    (spuninst {enter})

    It will back out the change.

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