Can not boot XP at all - Getting Bluescreen error

Anonymous
2010-02-10T15:31:35+00:00

Hi all,

I am running XP SP3 on a Dell Vostro 1510 A10 BIOS with a SATA drive and Intel Core2 Duo CPU (warranty is expired). I recently got malware and removed it, with some experienced help, using ComboFix and HijackThis. It was successfully removed, computer rebooted, and Kaspersky online virus scan showed no more problems. Then windows updater (which was disabled by the virus) downloaded and installed updates. Yes, I see several people are having similar problems. On the next reboot attempt after installing the updates, I got a BSOD, error codes 0x0000007E (0xC000001D, 0x80537008, 0xBA4CF3B8, 0xBA4CF0B4). I cannot enter safe mode - system freezes during list of drivers - last driver listed is mup.sys. I cannot enter windows recovery - another BSOD with error code 0x0000007B. I cannot get into the HD to recover my data, so I do not really want to completely re-install. Oh, my systems diagnostics say the HD is ok. I appreciate any assistance you can provide.

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-02-10T17:14:37+00:00

Try this...

Symptoms: Computer started, loaded raid drivers and showed the XP startup screen for a half-second then went to BSOD with a Stop Error Code of 0x0000007E - many users also seeing (0xC0000001D, 0x----------, etc) as well.

Solution: 

  1. Boot from your Windows XP CD and start the recovery console. You may need to press F6 while RC loads in order to load SATA drivers; you will then have a c:\WINDOWS console prompt.
  2. Type: CD $NtUninstallKB977165$\spuninst (this is the update I had to uninstall to get out of the boot loop, other updates may be uninstalled by changing the directory name to $NtUninstallKBCODE$, where KBCODE is the KB code)
  3. Type: BATCH spuninst.txt
  4. Type: exit

Be sure to set your system to boot from the HD before resuming. Hope this helps. Saved me a lot of hassle today.

If that doesn't work, MS also issued updates for KB978262, KB971468, KB978037, KB975713, KB978251, KB978706, KB 975560 and KB 977914 last night.  You can insert those codes in place of the KB above and try until you get a solution.


Tom Steele

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  1. Anonymous
    2010-02-20T23:28:27+00:00

    Angelkisses420 is WRONG.

    Dont listen this ____.

    If you found this website, then your well on your way to getting your problem resolved. The promlem was that this updated, COMBINED with an infected system of the Alure virus caused a crash. The fix is doable, and the answer is OUTLINED in the steps above. You did not lsoe your photos and music as Angelkisses420 has stated. Microsoft hung up on him and called him an *****...I wonder why.

    Dont listen to him. Follow the steps above or print thsi webpage and hand it to your local computer guru to get the update UNDONE.

    The easiest way is to remove the hard drive, put the hard drive into another computer and repalce the 4 files that are causing the problem.

    Here it is again....I have fixed this issue on 4 systems (I have hundreds to manage, luckily id didnt happen to more than 4)

    In these instruction, my operating system was on the "I" drive. on most, the operating system will be on the 'C" drive, so use these instructions to delete and copy files from the C drive, not the i drive.

    If you cant do this, get somebody who can load your hardd rive onto there system and then perform the steps below MANUALLY

    delete 4 files

    then COPY the files in the first part of the steps to the location in the second part of the step.

    When you see the .000 you will have to delete the file in the new location FIRST, then copy the file to the new lcoaiton, then RENAME the file without the .000

    ________________

    DEL  "i:\windows$hf_mig$\kb977165\sp3qfe\ntkrnlmp.exe"

    DEL  "i:\windows$hf_mig$\kb977165\sp3qfe\ntkrnlpa.exe"

    DEL  "i:\windows$hf_mig$\kb977165\sp3qfe\ntkrpamp.exe"

    DEL  "i:\windows$hf_mig$\kb977165\sp3qfe\ntoskrnl.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntkrnlmp.exe" "i:\windows\driver cache\i386\ntkrnlmp.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntkrnlpa.exe.000" "i:\windows\driver cache\i386\ntkrnlpa.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntkrpamp.exe" "i:\windows\driver cache\i386\ntkrpamp.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntoskrnl.exe.000" "i:\windows\driver cache\i386\ntoskrnl.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntkrnlpa.exe" "i:\windows\system32\ntkrnlpa.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntoskrnl.exe" "i:\windows\system32\ntoskrnl.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntkrnlmp.exe" "i:\windows\system32\dllcache\ntkrnlmp.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntkrnlpa.exe.000" "i:\windows\system32\dllcache\ntkrnlpa.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntkrpamp.exe" "i:\windows\system32\dllcache\ntkrpamp.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntoskrnl.exe.000" "i:\windows\system32\dllcache\ntoskrnl.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\spuninst\spuninst.txt" "I:\WINDOWS$NtUninstallKB977165$\spuninst\spuninst.tag"

    There are instructions IN THIS thread to perform a BATCH uninstall, for some people that will be easier.

    Final instructions....once done...TURN OFF auto updates....for now.

    1 of my comptuers, got it a second time and it was harder the second time around then the first...dont ask why, its a long stopry, but in short the unstall fiels dont install correctly the second time, so you dont want this to happen TWICE. OUCH!

    Good luck everybody.

    Scott Burnett

    www.iccguru.com

    I manage to install windows xp to old computer's hard disk.

    So I can enter the computer from drive c now.

    I have to fix drive e whch is having a problem reboot roop.

    my dos command said

    could not find

    e :\windows$hf_mig$\kb977165\sp3qfe\ntkrnlmp.exe

    I can't follow this instruction.

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  2. Anonymous
    2010-02-17T19:58:37+00:00

    Thanks Mr. Steele, that did it!

    Olaf

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  3. Anonymous
    2010-02-16T22:25:42+00:00

    AWESOME Mr. Steele!!!!!!!!! You're my hero man. I cannot even convey. Thank you sooooooo much. Can I send you a new yacht or???????????????

    I can hardley believe I'm watching my machine light up again. It's like a new high. Better than adrenelin. My screen has been black and blank for a week while I've been going through these rag praying for an answer. When you don't have the doe there's no where else to go. And I don't right now so the yacht might have to wait.......sorry. Man I don't even know what I'm doing. I just followed your steps, with more than mild trepedation I'll admit, and now I'm looking at my beautiful desk top. It's a little freaky to discover it's such a big deal though.

    What a huge blessing my friend.

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  4. Anonymous
    2010-02-16T20:20:55+00:00

    Thanks for the detailed fix instructions! It worked like a charm on my friend's Vostro 1510 laptop. Unfortunately, the KB977165 update reinstalled itself when I shut down the computer, so I had to do it all over again. I found and deleted the KB977165 folder the second time around and now everything seems to be working properly.

    I have set Windows Update to ignore this file (so it doesn't accidentally get installed again) from her profile, but was wondering if that would also hide it from other users on the same machine? Also is it safe to re-enable the "automatically download and install updates" option in the Security Center, or will that just allow the silly thing to reinstall itself even though it is being 'hidden' on the Windows Update site?

    Thanks again for all your help!

    • Darwin Stearns

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