Can not boot XP at all - Getting Bluescreen error

Anonymous
2010-02-10T15:31:35+00:00

Hi all,

I am running XP SP3 on a Dell Vostro 1510 A10 BIOS with a SATA drive and Intel Core2 Duo CPU (warranty is expired). I recently got malware and removed it, with some experienced help, using ComboFix and HijackThis. It was successfully removed, computer rebooted, and Kaspersky online virus scan showed no more problems. Then windows updater (which was disabled by the virus) downloaded and installed updates. Yes, I see several people are having similar problems. On the next reboot attempt after installing the updates, I got a BSOD, error codes 0x0000007E (0xC000001D, 0x80537008, 0xBA4CF3B8, 0xBA4CF0B4). I cannot enter safe mode - system freezes during list of drivers - last driver listed is mup.sys. I cannot enter windows recovery - another BSOD with error code 0x0000007B. I cannot get into the HD to recover my data, so I do not really want to completely re-install. Oh, my systems diagnostics say the HD is ok. I appreciate any assistance you can provide.

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2010-02-10T17:14:37+00:00

Try this...

Symptoms: Computer started, loaded raid drivers and showed the XP startup screen for a half-second then went to BSOD with a Stop Error Code of 0x0000007E - many users also seeing (0xC0000001D, 0x----------, etc) as well.

Solution: 

  1. Boot from your Windows XP CD and start the recovery console. You may need to press F6 while RC loads in order to load SATA drivers; you will then have a c:\WINDOWS console prompt.
  2. Type: CD $NtUninstallKB977165$\spuninst (this is the update I had to uninstall to get out of the boot loop, other updates may be uninstalled by changing the directory name to $NtUninstallKBCODE$, where KBCODE is the KB code)
  3. Type: BATCH spuninst.txt
  4. Type: exit

Be sure to set your system to boot from the HD before resuming. Hope this helps. Saved me a lot of hassle today.

If that doesn't work, MS also issued updates for KB978262, KB971468, KB978037, KB975713, KB978251, KB978706, KB 975560 and KB 977914 last night.  You can insert those codes in place of the KB above and try until you get a solution.

Tom Steele

Was this answer helpful?

0 comments

68 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2010-02-11T00:37:35+00:00

    Tsteele93 i used your fix and it worked a treat, saved me a lotta pain!  Thanks

    Also some advice to others when the Recovery console asks for an Administrator Password, don't go racking your brain just press enter

    Was this answer helpful?

    0 comments
  2. Anonymous
    2010-02-11T00:24:42+00:00

    Follow these steps:

    1. Boot from your Windows XP CD or DVD and start the recovery console (see this Microsoft article for helpwith this step) Once you are in the Repair Screen..
    2. Type this command: CHDIR $NtUninstallKB977165$\spuninst
    3. Type this command: BATCH spuninst.txt
    4. Type this command: systemroot
    5. KB977165 is causing all this problem. All other updates as below seem to be OK. If you want to uninstall them too, repeat steps 2 - 4 for each of the following updates

    KB978262

    KB971468

    KB978037

    KB975713

    KB978251

    KB978706

    KB977165

    KB975560

    KB977914

    1. When complete, type this command: exit Your computer should restart and everything should be back to normal.

    All the best. It worked for me!

    Thanks,

    Vikram

    Was this answer helpful?

    0 comments
  3. Anonymous
    2010-02-11T00:06:21+00:00

    Follow these steps: 1. Boot from your Windows XP CD or DVD and start the recovery console (see this Microsoft article for helpwith this step) Once you are in the Repair Screen.. 2. Type this command: CHDIR $NtUninstallKB977165$\spuninst 3. Type this command: BATCH spuninst.txt 4. Type this command: systemroot 5. KB977165 is causing all this problem. All other updates as below seem to be OK. If you want to uninstall them too, repeat steps 2 - 4 for each of the following updates KB978262 KB971468 KB978037 KB975713 KB978251 KB978706 KB977165 KB975560 KB977914 6. When complete, type this command: exit Your computer should restart and everything should be back to normal. All the best. It worked for me! Thanks, Vikram

    Was this answer helpful?

    0 comments
  4. Anonymous
    2010-02-10T23:46:34+00:00

    I do not have a CD either. All I was given by the builder of my computer was a cd key.  Please help.... I have all the same symptoms, will not start in safe mode, safe mode with prompt, last known, or normally...

    Was this answer helpful?

    0 comments