Can not boot XP at all - Getting Bluescreen error

Anonymous
2010-02-10T15:31:35+00:00

Hi all,

I am running XP SP3 on a Dell Vostro 1510 A10 BIOS with a SATA drive and Intel Core2 Duo CPU (warranty is expired). I recently got malware and removed it, with some experienced help, using ComboFix and HijackThis. It was successfully removed, computer rebooted, and Kaspersky online virus scan showed no more problems. Then windows updater (which was disabled by the virus) downloaded and installed updates. Yes, I see several people are having similar problems. On the next reboot attempt after installing the updates, I got a BSOD, error codes 0x0000007E (0xC000001D, 0x80537008, 0xBA4CF3B8, 0xBA4CF0B4). I cannot enter safe mode - system freezes during list of drivers - last driver listed is mup.sys. I cannot enter windows recovery - another BSOD with error code 0x0000007B. I cannot get into the HD to recover my data, so I do not really want to completely re-install. Oh, my systems diagnostics say the HD is ok. I appreciate any assistance you can provide.

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2010-02-10T17:14:37+00:00

Try this...

Symptoms: Computer started, loaded raid drivers and showed the XP startup screen for a half-second then went to BSOD with a Stop Error Code of 0x0000007E - many users also seeing (0xC0000001D, 0x----------, etc) as well.

Solution: 

  1. Boot from your Windows XP CD and start the recovery console. You may need to press F6 while RC loads in order to load SATA drivers; you will then have a c:\WINDOWS console prompt.
  2. Type: CD $NtUninstallKB977165$\spuninst (this is the update I had to uninstall to get out of the boot loop, other updates may be uninstalled by changing the directory name to $NtUninstallKBCODE$, where KBCODE is the KB code)
  3. Type: BATCH spuninst.txt
  4. Type: exit

Be sure to set your system to boot from the HD before resuming. Hope this helps. Saved me a lot of hassle today.

If that doesn't work, MS also issued updates for KB978262, KB971468, KB978037, KB975713, KB978251, KB978706, KB 975560 and KB 977914 last night.  You can insert those codes in place of the KB above and try until you get a solution.

Tom Steele

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  1. Anonymous
    2010-02-11T02:30:53+00:00

    This worked for me...after 10 hours, COUNTLESS attempted to manually find and remove the bad update, safe mode, Windows XP repair, putting hard drives in SECOND machine....on phone with MMicrosoft for 2+ hrs....AARRGGG

    Thanks you for the solution Vikram and TSSteel93

    Your solutions worked!

    My problem was TWO fold.

    1. I had (have) raid drives, everything is harder with raid...boot process, etc...

    '2) My operating system was not on my C drive, thus the batch uninstall.txt did not perform properly.

    I had to do 12 lines of manual dos commands in the windows recovery console to get the proper stuff taken care of....here they are...change the "I" in my texts to a "C" when your OS is on the C-Drive.

    These commands will UNDU all changes made by the 977165 update.

    DEL  "i:\windows$hf_mig$\kb977165\sp3qfe\ntkrnlmp.exe"

    DEL  "i:\windows$hf_mig$\kb977165\sp3qfe\ntkrnlpa.exe"

    DEL  "i:\windows$hf_mig$\kb977165\sp3qfe\ntkrpamp.exe"

    DEL  "i:\windows$hf_mig$\kb977165\sp3qfe\ntoskrnl.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntkrnlmp.exe" "i:\windows\driver cache\i386\ntkrnlmp.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntkrnlpa.exe.000" "i:\windows\driver cache\i386\ntkrnlpa.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntkrpamp.exe" "i:\windows\driver cache\i386\ntkrpamp.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntoskrnl.exe.000" "i:\windows\driver cache\i386\ntoskrnl.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntkrnlpa.exe" "i:\windows\system32\ntkrnlpa.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntoskrnl.exe" "i:\windows\system32\ntoskrnl.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntkrnlmp.exe" "i:\windows\system32\dllcache\ntkrnlmp.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntkrnlpa.exe.000" "i:\windows\system32\dllcache\ntkrnlpa.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntkrpamp.exe" "i:\windows\system32\dllcache\ntkrpamp.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\ntoskrnl.exe.000" "i:\windows\system32\dllcache\ntoskrnl.exe"

    COPY  "I:\WINDOWS$NtUninstallKB977165$\spuninst\spuninst.txt" "I:\WINDOWS$NtUninstallKB977165$\spuninst\spuninst.tag"

    the last 2 lines is really ONE command

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  2. Anonymous
    2010-02-11T01:04:54+00:00

    Tsteele93 i used your fix and it worked a treat, saved me a lotta pain!  Thanks

    Also some advice to others when the Recovery console asks for an Administrator Password, don't go racking your brain just press enter

    Thank you Jezaroo for the password help.

    Thank you tsteele93 for the fix!!

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  3. Anonymous
    2010-02-11T00:55:56+00:00

    I am having the same problem. A buddy of mine told me his computer was doing that when I was at work and when I got home my laptop which is running XP was in a continues loop every 10 seconds. Could not start in safe mode, Just froze. Tried to start in normal mode and had the BSOD for 2 seconds and it restarted it self over and over again.

    I also do not have my disk because my laptop is a laptop I got through college. They did not give use disks.

    Be careful because it is not just happening on XP. my Sister has Vista and my Friend has 07 and they are having the same problems. Luckily my computer I am on now was turned off last night. First thing I did was turned off Auto update.

    If anyone has a solution let me know. Need Help. Windows needs to get off there butt and fix this issue quick. We have auto update at work, just imagine if that happened to everyone’s work computers????

    Also Windows needs to find a fix for people that don’t have disks because even when you buy a new computer today they do not come with one and most people know how to go in and make one.

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  4. Anonymous
    2010-02-11T00:50:29+00:00

    Follow these steps: 1. Boot from your Windows XP CD or DVD and start the recovery console (see this Microsoft article for helpwith this step) Once you are in the Repair Screen.. 2. Type this command: CHDIR $NtUninstallKB977165$\spuninst 3. Type this command: BATCH spuninst.txt 4. Type this command: systemroot 5. KB977165 is causing all this problem. All other updates as below seem to be OK. If you want to uninstall them too, repeat steps 2 - 4 for each of the following updates KB978262 KB971468 KB978037 KB975713 KB978251 KB978706 KB977165 KB975560 KB977914 6. When complete, type this command: exit Your computer should restart and everything should be back to normal. All the best. It worked for me! Thanks, Vikram

    I, along with alot of other people that posted, dont have a Windows CD..... any other ideas?

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