Can not boot XP at all - Getting Bluescreen error

Anonymous
2010-02-10T15:31:35+00:00

Hi all,

I am running XP SP3 on a Dell Vostro 1510 A10 BIOS with a SATA drive and Intel Core2 Duo CPU (warranty is expired). I recently got malware and removed it, with some experienced help, using ComboFix and HijackThis. It was successfully removed, computer rebooted, and Kaspersky online virus scan showed no more problems. Then windows updater (which was disabled by the virus) downloaded and installed updates. Yes, I see several people are having similar problems. On the next reboot attempt after installing the updates, I got a BSOD, error codes 0x0000007E (0xC000001D, 0x80537008, 0xBA4CF3B8, 0xBA4CF0B4). I cannot enter safe mode - system freezes during list of drivers - last driver listed is mup.sys. I cannot enter windows recovery - another BSOD with error code 0x0000007B. I cannot get into the HD to recover my data, so I do not really want to completely re-install. Oh, my systems diagnostics say the HD is ok. I appreciate any assistance you can provide.

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2010-02-10T17:14:37+00:00

Try this...

Symptoms: Computer started, loaded raid drivers and showed the XP startup screen for a half-second then went to BSOD with a Stop Error Code of 0x0000007E - many users also seeing (0xC0000001D, 0x----------, etc) as well.

Solution: 

  1. Boot from your Windows XP CD and start the recovery console. You may need to press F6 while RC loads in order to load SATA drivers; you will then have a c:\WINDOWS console prompt.
  2. Type: CD $NtUninstallKB977165$\spuninst (this is the update I had to uninstall to get out of the boot loop, other updates may be uninstalled by changing the directory name to $NtUninstallKBCODE$, where KBCODE is the KB code)
  3. Type: BATCH spuninst.txt
  4. Type: exit

Be sure to set your system to boot from the HD before resuming. Hope this helps. Saved me a lot of hassle today.

If that doesn't work, MS also issued updates for KB978262, KB971468, KB978037, KB975713, KB978251, KB978706, KB 975560 and KB 977914 last night.  You can insert those codes in place of the KB above and try until you get a solution.

Tom Steele

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  1. Anonymous
    2010-03-25T08:41:18+00:00

    Hi everyone

    Have just had the same issue. PC worked fine one day, switched on the following day and was stuck in a loop where the XP screen would display for a split second followed by a split second BSOD and restart. Last known configuration wouldn't work, tried system restore in safe mode to 2 weeks earlier (to be on the safe side), did not work,and tried a solution from my local computer shop of going into Windows repair from XP disk (R at prompt). Nothing worked.

    I had to bite the bullet and reinstall XP but I now cannot access any of the programs. They are all on the drive if you go into program files folder but if I try and open any it says "This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem"

    Any help would be appreciated, thanks

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  2. Anonymous
    2010-03-24T10:21:55+00:00

    Hello ..

    I've tried to do the steps in above to delet and copy in another location, but the same problem .. can not open my windows , I can boot from CD windowsXP but when choise repair it direct to C:windows not repair any files .. I can open the hard and make (copy-paste) files in another computer  .. help me please

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  3. Anonymous
    2010-03-24T07:16:05+00:00

    Ok, this post has been awesome!  I've made more progress on my problem with this than anything else.  But my problem predates the KB977165 update fiasco.  And I don't know what update caused it!  Is there anyway to find out.  My Inspiron 6000 laptop blue screens on regular startup with this error "STOP: 0x0000007E ( 0x0000005, 0x82EE4E7A, 0xF8A817B0, 0xF8A814AC)", and stalls on startup on any Safe mode or "last good configuration" at "Multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\Drivers\Mup.sys".  All I know is that my laptop was stopped working sometime in January.  It's now become urgent to get it up and working again as I've got a file that I'm in dire need of.  Any help would be so appreciated!!!

    Aprildew

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  4. Anonymous
    2010-03-21T23:33:00+00:00

    OMG I just finally got my work laptop back up & running after about a month!!

    I'm sooooooo glad I found this forum.  I wasn't sure what had happened & didn't really want to bring back to IT since I had 2 previous hard drive failures.  This laptop had XP running and I had two others with Windows 7.  I didn't have any recovery cd's and was trying everything I could come across to try & solve the problem.  I was so close to doing a System Restore when I made it here.  Using the Windows 7 CD i could get to the command prompt but couldn't access my c: drive.  I ended up finally running Ubuntu from a CD and went & manually deleted the update files listed above. I had the wireless unplugged until I could go change the automatic updates.

    My question now is how safe is it to go through and install the Windows XP Updates?  I have about 8 waiting to download.  Does anybody know if its ok???

    Thanks to the guys again who figured this stuff out.  :)

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