MS Wireless Laser Mouse 5000 periodically becomes slow, jerky and unreliable

Anonymous
2010-08-30T03:34:12+00:00

Just in the last couple of days, my mouse - a Microsoft Wireless Laser Mouse 5000 that I've owned for about a year and have until now been very happy with - has developed some strange, intermittent problems. Every so often, for no obvious reason, pointer movement becomes slow and jerky and it starts ignoring the majority of my clicks - I typically have to click the button three or four times to get it to register even a single-click. The one thing that works pretty much as expected at such times is the scroll wheel.

The problem is intermittent and unpredictable. One moment it will be as smooth as I could ask, the next it's an exercise in frustration to do the simplest tasks, then eventually the problem vanishes, as suddenly and mysteriously as it appeared. I'd say this happens about once an hour, maybe a little less, for anywhere from about 3 to about 20 minutes at a time.

I changed the batteries, then (several hours later) installed the software from Microsoft's site rather than just using the driver that comes with Win7 (the latter advice was from a similar thread from this site). Neither has helped; the problem still comes and goes as it pleases, not noticeably more or less often than before. At times when this happens, the wireless signal is (according to the aforementioned software) very good, and CPU activity is usually not particularly high, so neither of those things is the problem either.

Any ideas?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2010-08-31T03:41:13+00:00

    I am up to the checkdisk and clean boot part and so far, nothing has worked. It's slow going because I have to work for a couple of hours before I can be reasonably confident that the problem is or is not gone.

    By the way, on  totally unrelated note, do you know why my cursor keeps disappearing while on this site and what, if anything, can be done about it? I don't mean my mouse pointer (which has the opposite problem, it's supposed to vanish while I'm typing, but on this site it doesn't), I mean the cursor that marks the place I'm typing.

    @DominicP: I blew out the sensor hole with compressed air after I read your post. No noticeable difference. And even if that had fixed the jerky movement, how could it possibly have fixed the ignoring of my clicks? (BTW, there is no obvious way to open up the mouse and look inside.)

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  2. Anonymous
    2010-08-31T03:51:14+00:00

    Hi,

    If the software checks do not help then call the 1-800 and they will ask a few questions and

    probably replace the mouse. Have you tried the mouse on other systems and other rodents

    on this system?

    Cursor issue could be part of the same problem and cause. My 5000 mouse allows the cursor

    to be a vertical line while I am typing, that is the default as I have not changed it. Of course

    the cursor is independent of the pointer.

    Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

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  3. Anonymous
    2010-09-13T17:59:13+00:00

    I had the same problem,, I worked on it for hours and hours.. finally I gave up and restored my PC to the time before I had un-installed the mouse in the first place.  That being said.  I had been all through my registry and control panel etc.. there was one service that was blown away when I did the un-install that came back when I did the system re-install.  If you go to your services.msc in the start menu, there should be a service called Bluetooth Support Service.  This is in addition to the Bluetooth Service.  The path to the executable is C:\windows\system32\svchost.exe -k bthsvcs  It's dependencies are Remote Procedure Call (RPC), DCOM Server Process Launcher and RPC Endpoint Mapper.

    Another thing you might try is to re-install your mouse drivers manually.  They are located at C:\windows\system32\drivers\mouclass.sys and mouhid.sys

    File Version 6.1.600.16385 (win7_rtm.090713-1255)

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  4. Anonymous
    2010-09-13T20:51:04+00:00

    Hi MrRich40,

    Thanks for the feedback however keep in mind that the Wireless Laser 5000 does

    not use BlueTooth unlike the BlueTooth Notebook 5000 and the Wireless Mouse 5000

    both of which are BT devices. The latter two also do not use the Intellipoint Drivers. 

    All being labeled 5000 is confusing, at least to me.

    Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

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  5. Anonymous
    2010-10-05T15:28:39+00:00

    Other wireless devices (for example a wireless router) could be interfering.

    Try rearranging things (move the receiver closer to the mouse, move other wireless devices futher away, etc).

    Reference The Troubleshoot response failures in Wireless Keyboards or Mouse KB article:

    http://support.microsoft.com/kb/838398

    -Mark

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