MS Wireless Laser Mouse 5000 periodically becomes slow, jerky and unreliable

Anonymous
2010-08-30T03:34:12+00:00

Just in the last couple of days, my mouse - a Microsoft Wireless Laser Mouse 5000 that I've owned for about a year and have until now been very happy with - has developed some strange, intermittent problems. Every so often, for no obvious reason, pointer movement becomes slow and jerky and it starts ignoring the majority of my clicks - I typically have to click the button three or four times to get it to register even a single-click. The one thing that works pretty much as expected at such times is the scroll wheel.

The problem is intermittent and unpredictable. One moment it will be as smooth as I could ask, the next it's an exercise in frustration to do the simplest tasks, then eventually the problem vanishes, as suddenly and mysteriously as it appeared. I'd say this happens about once an hour, maybe a little less, for anywhere from about 3 to about 20 minutes at a time.

I changed the batteries, then (several hours later) installed the software from Microsoft's site rather than just using the driver that comes with Win7 (the latter advice was from a similar thread from this site). Neither has helped; the problem still comes and goes as it pleases, not noticeably more or less often than before. At times when this happens, the wireless signal is (according to the aforementioned software) very good, and CPU activity is usually not particularly high, so neither of those things is the problem either.

Any ideas?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2011-05-29T01:23:33+00:00

    This is unbelievable.  Seems like I should get a different mouse.  No way I will run the computer without security software.  If I cannot get this solved it is time to get a non-microsoft mouse, even though that is about all I have used for years.

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  2. Anonymous
    2011-03-25T12:45:00+00:00

    I was able to fix this problem after I removed an old version of antivirus software (BitDefender) that was not properly removed.

    BitDefender was removed before and it did not show up in the program Files folder but it still showed up in the Add/Remove Programs list. I contacted the folks at Bit Defender and they sent me a uninstall utility. They did specify that this software has to be removed in Safe Mode and that seemed to be the trick.

    In the end, what seemed to work for me was to remove all anivirus software in Safe mode, then re-install the one I wanted. Now the mouse works fine.

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  3. Anonymous
    2010-11-05T00:34:08+00:00

    Hi,

    Check with MS Hardware in the UK as I do not have those numbers. Maybe check with a

    MS Hardware seller in the UK.

    MS Hardware - UK

    http://www.microsoft.com/uk/hardware/default.aspx

    MS Hardware Warranties - UK

    http://www.microsoft.com/uk/hardware/Warranties.mspx

    Product Support

    http://www.microsoft.com/uk/hardware/support/default.mspx

    Microsoft International Support

    http://support.microsoft.com/common/international.aspx

    Hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

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  4. Anonymous
    2010-11-05T00:19:28+00:00

    Wow!! That was a quick response.

    I'm in the UK. Are MS as nice over here to send me a replacement? Not so nice with my three year old XBox which been repaired 4 times during it's short life and again packed up.

    Got a number? lol

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  5. Anonymous
    2010-11-05T00:13:43+00:00

    Hi Richjenkins,

    Use the 1-800 number above to contact Tech Support as there has to be something wrong

    with that mouse and possibly there has been a replacement released, or there might be in

    the near future. I would not be surprised if they just sent you an updated mouse.

    Hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

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