MS Wireless Laser Mouse 5000 periodically becomes slow, jerky and unreliable

Anonymous
2010-08-30T03:34:12+00:00

Just in the last couple of days, my mouse - a Microsoft Wireless Laser Mouse 5000 that I've owned for about a year and have until now been very happy with - has developed some strange, intermittent problems. Every so often, for no obvious reason, pointer movement becomes slow and jerky and it starts ignoring the majority of my clicks - I typically have to click the button three or four times to get it to register even a single-click. The one thing that works pretty much as expected at such times is the scroll wheel.

The problem is intermittent and unpredictable. One moment it will be as smooth as I could ask, the next it's an exercise in frustration to do the simplest tasks, then eventually the problem vanishes, as suddenly and mysteriously as it appeared. I'd say this happens about once an hour, maybe a little less, for anywhere from about 3 to about 20 minutes at a time.

I changed the batteries, then (several hours later) installed the software from Microsoft's site rather than just using the driver that comes with Win7 (the latter advice was from a similar thread from this site). Neither has helped; the problem still comes and goes as it pleases, not noticeably more or less often than before. At times when this happens, the wireless signal is (according to the aforementioned software) very good, and CPU activity is usually not particularly high, so neither of those things is the problem either.

Any ideas?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-08-05T06:12:38+00:00

    Not sure if this is the same model but I have the Bluetooth version and it behaves with the same jerky motion on a Google Nexus 7 2013 Android OS devic.

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  2. Anonymous
    2013-01-24T18:03:57+00:00

    Hi,

    You can call me Rob, not exactly brand new here either.

    Glad to have helped.

    Take me tonight to the river,

    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

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  3. Anonymous
    2013-01-24T17:47:55+00:00

    Thanks Mr. Brown, your contributions and help are greatly appreciated.

    Cheers -

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  4. Anonymous
    2013-01-24T00:22:45+00:00

    Hi,

    There have been some changes in both the hardware and software in the 2 1/2 years

    since I made that comment.

    There are now Intellipoint drivers showing as available for the Wireless Mouse 5000.

    Wireless Mouse 5000 - software and warranty

    http://www.microsoft.com/hardware/en-us/p/wireless-mouse-5000/MGC-00001#support

    Product Solution Center

    http://support.microsoft.com/hardware

    Hardware Support

    http://www.microsoft.com/hardware/en-us/support

    If the mouse is still under warranty :

    MS Hardware Support and Warranty Claims

    Tech Support 1-800-936-5700 for MS Hardware Or call: 1-800-Microsoft (642-7676)

    Hope this helps.

    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

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  5. Anonymous
    2013-01-24T00:04:49+00:00

    Hi MrRich40,

    Thanks for the feedback however keep in mind that the Wireless Laser 5000 does

    not use BlueTooth unlike the BlueTooth Notebook 5000 and the Wireless Mouse 5000

    both of which are BT devices. The latter two also do not use the Intellipoint Drivers. 

    All being labeled 5000 is confusing, at least to me.

     

     

    Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

    Hello Rob, My wife is also having scroll problems with her Microsoft Wireless Mouse 5000 with BlueTrack Technology. I am confused when you say *" The latter two also do not use the Intellipoint Drivers."*When I go to their site the download offered is IntelliPoint 8.2 32-bit for Windows XP **(exe).**Am I not understanding? Me thinks a replacement under warranty is probably the best way to go.

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